D-Vois Communications — no internet since past 12 days due to personal grudges

Address:

1A/604, Mohan Tulsi Vihar, Phase 2, Hendrepada, Badlapur, Thane, Maharashtra, 421503

No internet since 10th august 2019 till date. Below is the email conversation so far but found that local branch manager manoj gholap attitude is bigger than dvois and ion's reputation.

Read the email conversation from below.
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Hi,

Again my ticket # tkt2762895 is closed as resolved without a technician visiting my place for the ftth connection. My last 3 tickets were closed without resolving the issue and even after assurance badlapur west branch manager mr. Gholap's attitude has not been changed.

Adding nodal officer to the email in a hope to get my issue actually resolved this time and get a quick resolution. I would repeat that if i-on does not wish to retain me as their customer for raising a genuine concern against mr. Gholap then i would need it in writing and like to be reimbursed my last renewal amount of rs. 550 which i am losing for someone's ego issue.

Thanks,
Digambar
—

Hi rekha,

As per our telephonic conversation on monday, 19th august 2019, the technician was supposed to come on tuesday for the installation of ftth connection but no one visited from the branch or made a courtesy call for the delay. My ticket tkt2762895 is still open and i am without the internet for 10 days now.

I had made the recharge/renewal on 10th august but already lost 11 days for no fault of mine and a reason i am not able to understand. This is certainly not a good example of customer service expected from one of the best internet service provider in india. Please provide me with a valid reason for the delay or let me know if i-on does not want to retain a loyal customer and if so i will have a new connection from different service provider by saturday as this is now becoming frustrating.

Thanks,
Digambar
—

Dear customer,

In regards to your mail,

I‘m sorry you had a bad experience with our team. I understand how upsetting this can get.

As per our telephonic conversation, you need to pay 500/- for onu box (Refundable) and 500/- as an installation charges. For the same you have given today’s appointment so a technician will be assigned for the same from the branch.

Sorry we have not mentioned about 500/- installation charges in the previous mail as this should informed by branch office only.

Thanks for your feedback regarding mr. Gholap, we assure you that we will surely take strict action against him for giving misleading information and being rude. Also, we will make sure this won’t repeat in future.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in |
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May i get an update on below please. Please atleast acknowledge the email that it is been looked.

(We will convert your connection to fiber in free of cost only you have to pay 500/- as a security deposit for the onu box which is fully refundable if you return us the onu box.)

Thanks,
Digambar
—

Hi,

Regarding ticket # tkt2747483 (Raised on 11/8/2019) status is showing as resolved on 17/8/2019 however my internet is still not working and no technician visited my place to check or call back received from branch on the same.

Today (17/8/2019) another ticket #tkt2762895 was raised in the morning for ftth connection but even then at 7:15pm now no one visited from the branch to make the connection. This is very bad customer service.

I have renewed my plan on 10/8/2019 but due to no internet and bad service i have already loosed 6 days from my monthly plan.

I called several times to i-on customer care and local branch but no resolution yet. The local branch manager asked me to physically visit the branch on multiple occasions but he would then be unavailable to meet and discuss the issue personally. Also the behaviour and attitude of badlapur west branch manager (Mr. Gholap) is bad for the reputation of i-on internet's great customer service till now. As per below trail email i was told the gpon ftth connection would be free of cost and only rs.500 has to be paid by me as a security deposit for onu box. But mr. Gholap asked me for rs.1500 (On phone) for the new connection and when i said i-on has offered me the connection free of cost then he said he wont be doing the connection at my place. This is the reason my tickets are purposely been ignored by him.

I would request to look into the matter on urgent basis as i am loosing on my priority work due to mr. Gholap's rude attitude and personal grudges.

If my request is not resolved withing next 24 hours i am willing to sue a court case with customer cell court for my work from home losses and mental torture caused due to rude and bad behaviour of i-on branch manager.

Added "[protected]@jagograhakjago.com" in the bcc.

Thanks,
Digambar
—

Hi,

No technician visited yet and my internet is off for 4 days now. Please look into it on priority as i have to work from home tomorrow and need internet working for the same.

Thanks,
Digambar
—

Dear digambar,

Thanks for getting back to us,

We’ve arranged technician person he will visit at your place on 15th august in the morning and before visiting he will call you on the registered contact number.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in
—

Hi rekha,

Thank you for the prompt reply.

Please send the technician on 15th august in the morning as i would be available then.

Thanks,
Digambar
—

Dear digambar,

As per our branch update, there is an issue with your wifi router and because of this you are facing issue.

Kindly, change your router and let us know for configuration.

As you are facing often disconnection issue, we would like to inform you about gpon technology. We have to convert your connection from copper wire to fiber connection.

Gpon technology is ftth (Fiber to the home) wherein you'll face less issues as compared to normal connection and it is quicker than normal broadband velocities. It is passive network which does not require power supply and there are lots of advantages like high efficiency, high bandwidth, rich user interface, and excellent coverage.

We will convert your connection to fiber in free of cost only you have to pay 500/- as a security deposit for the onu box which is fully refundable if you return us the onu box.

Kindly, confirm back once when to send our technician for the same.

We appreciate your patience and understanding in this regards.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in
—

Dear digambar,

Thank you for contacting us.

I sincerely apologies for the inconvenience you had to go through due to connectivity issue/ frequent disconnection. You need not worry, i will have your concern addressed and provide you with relevant details.

I would like to inform you that i have escalated the issue to the concerned branch (Manager) to have the issue addressed with high importance and provide apt resolution at the earliest.

You can be rest assured that i will personally follow up and ensure that the issue is resolved without any delays.

We appreciate your patience and co-operation in this regards.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in |
—

Hi,

Id: vm_digambar
Your ticket is tkt2747483.
Its been 2 days now with no resolution or no update yet.

Thanks,
Digambar