D-Vois Communications — worst internet service provider, pathetic service

Ashish K Pandey

from Delhi, Delhi

Address:

400709

This is one of the worst isp i have encountered with, they do cut your connection if you are an hour late for the connection payment.

Whereas they don't care you connection is working or not for 3-4 days, apart from that they talk to you like they are doing favour to you providing the service.
One of their office executive told me that close your connection i don't care, for rectifying one issue i have to follow up them for 3-4 times a day also i have personally visited their office but they don't care. This is the service we are getting from them.

The worst thing is that today i have to do my tatkal reservation for diwali vacation which is the main reason why i have installed internet connection @ my home, but it was not working from last night so i have booked my complain yesterday itself, today early morning i contacted them again but still their usual commitment we will do it and i was not able to do my reservation.

I am really fedup from them and ask each one not to get in the trap and never go with their connection.

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D-VoiS Communications customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by Ashish K Pandey This is one of the worst isp i have encountered with, you cut connection if we are an hour late for the connection payment.

Whereas you don't care if connection is working or not for 3-4 days, apart from that you employees talk to us like they are doing favour to us.

One of your office executive told me that close your connection i don't care, for rectifying one issue i have to follow up with you for 3-4 times a day including personally visited your office but your employees didn't care. This is the service we are getting from you.

The worst thing is that yesterday i have to do my tatkal reservation for diwali vacation which is the main reason why i have installed internet connection at my home, but it was not working from night before yesterday, therefore i have booked my complain that day itself, yesterday early morning i contacted the customer care but nothing worked and finally i was not able to do my reservation and today when i am leaving for outstation for 10 days the technician came and rectified the issue just before leaving, great what a priority service now working connection will rest for 10 days.

Also want to add one more best thing you don't have any escalation matrix, the user need to log down the complaint regularly to same executives and their is no check whether it is working or not and i have registered 5 complains for same issue previously and nobody cared. Thumbs up and great going.

I am really fedup from your service and will be raising the concerns in different online forums, also i will be closing the connection this month.