d2h Complaints & Reviews

hi
im sandeep sharma my mobile number is [protected] and im suffring from so many calls from diffent state of india and from other counterys regarding vidiocon DTH services and i have inform to vidicon compny regarding the same thay say that its not ther fault couse thay have number toll free [protected]
and thay cant do any thing about it
so that please tell wht should i do
thnx
regards sandeep sharma
[protected]@yahoomail.com

I have a subscription to Videocon D2H. Cust Id:13393071. I have to say that the kind of techinical assistance we have been recieving is very very poor. We chose Videocon for its brand name but it is hugely disappointing. I had subscribed to Ten cricket channel on 21st dec. i called up customer care and the representative activated it. On not being able to view the channel,i called up customer care. I had to call every day from 21st to 28th. The issue was not resolved. Finally the response i get from customer care is that there was no request to activate the channel. When i informed them of the req no,they had no answer.i cannot undrstand how you guys shamelessly lie to the customers. You guys should show the guts to take responsibility and not lie to the customers. i am going to discontinue my subscription. You might have lost just one customer,but please beware that if you have such support teams,it will be not long before you Videocon D2H is out of business.
warm regards

I HAVE INSTALLED 17 D2H TELEVISION FOR MY RESORT.... THE SERVICE WHICH IM GETTING IS VERY POOR... MOST OF THE TIME 3 TO 4 TVS ARE NOT WORKING... THE CUSTOMER CARE IS JUST VERY POOR AND DO NOT KNOW HOW TO TALK... WHEN I CALL THE LOCAL SERVICE CENTER , THEY SAY THAT WE ARE COMING BUT IT NEVER HAPPENS ... IM LOSING A REVENUE OF 15000/ RS EVERYDAY JUST BECAUSE OF D2H.. NO ONE TAKES THE ROOM DUE TO NOT AVAILABILITY OF TV... IM REALLY NOT SATISFIED WITH THE SERVICE.
REGARDS
HARISH SHARMA

[protected] Forwarded message[protected]
From: Videocon <[protected]@videocon.com>
Date: Tue, Dec 28, 2010 at 11:15 AM
Subject: Dear Applicant
To:


Dear Applicant,

Ref: “VIDEOCON” Direct Recruitments offer.

It is our good pleasure to inform you that, your Resume has been selected for
our new plant. The Company selected 62 candidates list for IT, Administration
and Production Departments, as well as Company offered you to join as an
Executive/Manager post in respective department. You were selected according
to your resume in which Project you have worked on, according to that you
have been selected in Company. The Company is dealing in Electronics
manufacturing business in India. The Company is recruiting the candidates for
new plants in Delhi, Bangalore and Pune.Your interview will held at Company
Corporate office on – 5th January 2010 at 11.30. You will be pleased to know
that, the Company has advised you in the selection panel that, your
Application can be progress to final stage.

Your offer letter with Air Ticket will be sent to you by courier before date
of interview. The Company will be offering you your salary with benefits
for this post 30, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and
other Company benefits). The designation and Job Location will be fix by
Company HRD at time of final process. You have to come with photo-copies of
all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph

You have to deposit the (Cash) as an initial amount in favor of Company HRD.
Department. for Rs. 8,500/- through any [ICICI BANK]Branch from your Home
City to Company Senior HRD

BANK ACCOUNT DETAILS

Bank Account Name:Rajesh
Bank Account No:[protected]
Bank Name: Icici Bank
Pan No:axipr3647p.br.kota



This is refundable interview security. Your offer letter with Air tickets
will be sent to your Home Address by courier after receiving the confirmation
of interview security deposited in ICICI BANK. Company will pay all the
expenditure to you at the time of face-to-face meeting with you in the
Company. The Job profile, salary offer, and date -time of interview will be
mentioned in your offer letter. Your offer letter will be dispatched very
shortly after receiving your confirmation of cash deposited in STATE BANK OF
INDIA. We wish you the best of luck for the subsequent and remaining stage.

The last date of security deposited in bank - 30/12/2010, You have to give
the information after depositing the security fee in bank to Company HRD.Your
Letter with supporting documents will be dispatch same time by courier to
your postal address after receiving your security deposited confirmation in
bank. The interview process and arrangement expenditure will be paid by
Company. Lodging, traveling and local conveyance actual will be paid by
Company as per bills. The candidate has to deposit the initial refundable
security as mentioned by HRD.

If the candidate wants to come with his parents or friends, the Company will
arrange all facilities only for female candidate.

Thanks
Mr Raj Sharma
Videocon Electronics Ltd.
[protected]@rediffmail.com

I am Using Videocon D2H since 6 months and using Diamond pack of 296 Rs Per month which includes the sports category, as we are aware that the latest Cricket match is being Telecast in New Channel that is Ten Cricket the Videocon Company has seperated this channel from the Sports category and now they are demanding 36 rs more you can understand the fraud they are doing with this customer.

IF THIS FEEDBACK REALLY WORK PLEASE TAKE APPROPRIATE ACTION

Regards
Mukesh Ram
+91 [protected]

HI

I am a subscriber of videocon d2h for 1 year( Cust id 5283928). On last 19-dec I chose TEN CRICKET add-on. I called customer care and requested them to turn it on.

On Dec 20th , Customer care confrimed that TEN CRICKET has been turned on. But Since then I am not able to view anything on channel no. 419 ( Ten Cricketr channel on video con d2h)

I have been chasing Customer CARE every day. But they have been providing a stereotype answer promising the problem would be fixed in 4 hours. There have been at least 6-7 4 hours I had waited for.

But the channel is not visible. Upon asking the real cause, the customer care does not reveal anything. they are very hesitant about mentioning a clear deadline to resolve this issue.

It seems that videocon d2h has some serious problems in their service provisioning. They have not been open with their customer. They have prefered to fool the customer.


I am not sure as to when this issue will get resolved. I am certrainly disappointed by videocon service. I am looking for a suitable option now.

PRAFULLA GIRGAONKAR

Below is my mail to videocon d2h about my complaint but no one revert back or called. dont buy videocon d2h. its pathetic. buy any other satellite but dont buy this .


from manoj nair <[protected]@gmail.com>
to [protected]@d2h.com
date Sun, Dec 19, 2010 at 1:29 PM
subject never expected videocon cheat us
mailed-by gmail.com
hide details Dec 19 (7 days ago)
Dear Videcon D2H Team,

I, Mr. Manoj Nair existing customer of Videocon D2H for last 10 months & at that time i have purchased at very minimal rate for 1 TV & after i saw your service good i purchased for 2nd TV (multiple tv). I was happy for 4-5 months. But after some time you have increased the rate of channel pack (as usual from product co) we thought its ok. but now again when we need to watch cricket on ten cricket you are not saying us to change from old package to new one & then u subscribe for ten cricket, how ridiculous is this be. i just need ten cricket & for that you want me to change entire old gold sports package which im paying on old rate but you want to earn money so you want us to change that to new gold sport pack on that again i have to add ten cricket channel amount extra, this is not done. i thought that tata sky is expensive but they are giving good service to customer but you are cheating from behind & keeping customer on dark side. im going to try & take some step on this.


my customer no. is 8893251
name: manoj nair

Reply
Forward
Customercare
Dear Mr. Nair, Thank you for writing to Videocon d2h. This is with reference ...
Dec 22 (4 days ago)
Reply
from manoj nair <[protected]@gmail.com>
to Customercare <[protected]@d2h.com>
date Fri, Dec 24, 2010 at 8:46 PM
subject Re: never expected videocon cheat us
mailed-by gmail.com
hide details Dec 24 (2 days ago)
Dear Videocon Team,

this is ridiculous when i got a call from your end on 22 dec to activate ten cricket for one of my stb at same rate you told me you will activate by 23 dec but today is 24 & im still not receiving ten cricket also when i tried calling your toll free number & other normal charges number i never get to connect all this number. Videocon is not providing good service in this days & as a customer im fed up with videocon, we have to follow up with you people to get the services done but still no reply from your end & your telephone number is also not working. kindly do let me know what you can do by tomorrow or i have to take some drastic step.

manoj nair
customer id 8893251

- Show quoted text -
Reply
Forward
Reply
manoj nair to nodalofficer.m., content, Customercare
show details 5:56 PM (22 hours ago)
Dear Videocon Team,

Im writing this letter after i called your call center number so many times for last 3 days which is hopeless. since yesterday (24 dec) i called your toll free call center number around 9pm it is saying 'this number is not available' but when i called on your normal charge number it was got connected that means there is no functional of toll free number. After i got connected i spoke to lady name called shruti & she guided me to do press some keys to start your ten cricket channel but still ten cricket was not started (spoke around 20 mins for this & i have charged for call) then she told me after 2 hrs this channel will be activated. when i got up early morning so i thought now it may be started & when i switch on the tv as usual not started ten cricket. i called again around 9 am to your call center again toll free number was not working so i have to call on your normal number for which again i got charged & at that time i spoke to mr. shaikh he is a supervisor as what he told me & i spoke to him about the same problem & he also told me wait for 2 hrs & then you check & it will get started if it wont start please call on same number & talk to me, i said ok. Around 2 pm i checked again & as usual no ten cricket activated & called again around 230 pm & i asked for mr. shaikh & at that time one of executive told me by this name no one is working so i said kindly get me to high authority & at that time i spoke to nikhil alder & he also told me to wait for 2 hrs & then you will get activated. when i checked again by 5pm as usual no ten cricket activated & i again called to your call center for which again i got charged for my call & when i asked for mr. nikhil alder from your end executive mr. atul told me that he is not available right now, if nikhil is not available then how come he kept me on hold for 5 mins is he gone to search nikhil & cant check on phone actually nikhil was there & he was guiding atul to inform me that he (nikhil) is not available. from your end all executive & supervisor cheated me this is what i can feel. I M SCREWED UP BY YOU VIDEOCON GUYS. because of this im frustrated & im going to take serious action.

you have done below things to me (customer)
1. I lost my patience & got frustrated because of your false statement & i have my log book on my cell to show you the proof.
2. I got charged for phone bill (around rs. 90-100) because of making me call on your normal charge number where as your toll free number is not working (i dont know why its not working).
3. Wasting electricity from you. From your end executive use to say keep on power on mode for minimum 2-3 hrs & it will get problem sorted out.
4. Mentally tortured.

This im going to take seriously & all this im going to show you to your corporate & how you are screwing the customer i'll going to show to others also (my data base of email in india 13532) & inform others also to forward this same mail to your data base also going to send this mail to http://www.consumercomplaints.in/ on monday.

Im going to inform my all contacts people about my experience with videocon d2h. I know you might be taking this as a junk mail but im going to this as i have face horrible time from your end & from my end atleast i'll do small thing for videocon customer & others who is going to fall on this trap.

I should say you have the most pathetic service i come across to you.

manoj nair
customer id 8893251

REF: "VIDEOCON" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM for our new plant. The
Company selected 62 candidates list for Senior Engineer,
IT,Administration,Production, marketing and general service Departments,It
is our pleasure to inform you that your Resume was selected as one of the
62 candidates shortlisted for the interview. The Company VIDEO CON is a
brand name in Electronics manufacturing business in India,The Company is
recruiting the candidates for our new plants in Delhi,Bangalore, Pune and
mumbai.Your interview will be held at The Company Corporate office in New
Delhi on 26th Of December at 11.30 AM, You will be pleased to know that
The 62 candidates selected 55 candidates will be giving appointment,
Meaning that your Application can progress to final stage. You will have
come to The Company corporate office in New Delhi. Your offer
letter with Air Ticket will be sent to you by courier before date of
interview. The Company can offer you a salary with benefits for this post
62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company
benefits. The designation and Job Location will be fix by Company HRD. At
time of final process. You have to come with photo-copies of all required
documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.

You have to deposit the (Cash) as an initial amount in favor of our
company accountant name in charges to collect your payment. Department.
for Rs. 12,200/- ( Twelve thousand two hundred rupees ) through any [STATE
BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company
accountant name in charges. Account NO, which will be send to you upon
your response. This is a refundable interview security. Your offer letter
with Air tickets will be sent to your Home Address by courier after
receiving the confirmation of interview security deposited in any of the
STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the
expenditure to you at the time of face-to-face meeting with you in
Company. The Job profile, salary offer, and date -time of interview will
be mention in your offer letter. Your offer letter will dispatch very
shortly after receiving your confirmation of cash deposited in STATE BANK
OF INDIA OR ICICI BANK.We wish you the best of luck for the subsequent and
remaining stage.

The last date of security deposited in bank 24th Of December 2010 You
have to give the information after deposited the security amount in bank
to The Company HRD -direct recruitment via email. Your Letter with
supporting document will be dispatch same time by courier to your postal
address after receipt of security deposited confirmation in bank. The
interview process and arrangement expenditure will be paid by VIDEOCON.
Lodging, traveling and local conveyance actual will be paid by VIDEOCON as
per bills.The candidate has to deposit the initial refundable security as
mentioned by HRD.NB: You are advice to reconfirm your mailing address and
phone number in your reply. and 12,200/- ( Twelve thousand Two hundred
rupees ) will be the refundable amount, as 200 rupees will be deducted as
bank charges for funds deposit. and if you are been selected or not, still
the amount will be refunded to you, as the amount is just to prove that
you will be coming for the interview in order for us not to run at lost
after sending you the air ticket and you don't show up on the day of
interview.

Wishing you the best of lucks

Regards

MR. DEEPAK SHARMA - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Videocon House,G.K. Part –1, Greater Kailash.
Email:[protected]@hotmail.co.in

my costumer I.D is 20008903 . I have subscribed ten cricket channel vide request no. 25425525 on 21/12/2010 through costumer care center of D2H Mr. Ram given me the request no. But till date ten cricket is not coming in my set up box of vediocon D2H. Vediocon is deducting my money even not showing the ten cricket channel. Kindly solve my problem & return my money deducted amount. I have number of times called the costumer care center but not response satisfied me. Error code on channel E16-4.

DEAR VIDEOCON

VIDEOCON TV- 21SBR
COMPLAIN No.-ASA[protected]
COMPLAIN No.-ASA[protected]
COMPLAIN No.-ASA[protected]

VIDEOCON TV- 21ESV
NO VIDEO
COMPLAIN No.-ASA[protected]
VIDEOCON TV- CHALANGER
PICTURE PROBLEM

VIDEOCON TV - 21ESV
DEAD
VIDEOCON TV - 21EOV
DEAD
COMPLAIN No. - ASA[protected]
VIDEOCON TV - 21ESV
DEAD
COMPLAIN No. - ASA[protected]
VIDEOCON TV - 21EOV
DEAD
COMPLAIN No. - ASA11111309
VIDEOCON TV - 21SBR
POWER SUPPLY PROBLEM

YOU ARE REQUESTED TO FULFILL OUR COMPLAIN HURRY.

THANKS & REGARDS
A.M.ELECTRONICS
N.H.-31
KANKI
DIST. UTTAR DINAJPUR
PIN - 733209
WEST BENGAL

I Have been trying to call Videocon D2H call center since 8pm 18th Dec 2010. but none of their number is resposinding to my calls finally I able to got through the call at 10.30am 19th Dec 2010 and requested for service activation of TEN Cricket. They committed the timeline is upto 12hrs but it will be activated soon ( No time defined) I again called them at 1.30pm 19th Dec 2010, they said that it will get activated in few hrs ( again no time defined) then again I called them 4pm 19th Dec 2010 they committed that ther services will be activated by 6pm. when I saw that even at 6.30pm my services are not activated I again called back to call center and try to speak to about my services but they said that they have some issue and my services will be activated by 10.30am 20th Dec 2010 I lost my cool and asked them to transfer the call to their superwisor ( Mr. Mangesh) he kept me on HOLD and disconnested the phone. again I called back and asked them to connect me to Mr. Mangesh, they told me that Mr. mangesh is not there in the office.and they are giving me the timelines of 10.30am only.

I am fed up with their false commitment all the time and cant take it anymore.

I need your help

My details are as given below

Customer Name - Hemal ben Deshmukh
Customer ID 12552964
Service Number[protected] service request number for activating TEN Cricket)

This has reference to my mail to the customer care. I have subscribed to New Gold Sports Pack, which at the time of subscription was told to me that all sports channel will form part of this package as when new channels come up. Now that Ten Cricket is being aired the customer is being asked to pay Rs 30/- extra to view that channel. The customers who have already subscribed to New Gold Soprts Pack or have opted for Sports Grande as an add on should be exempted from this additional charge as we have already paid Rs 100/- to view the sports channel, asking Rs 30/- extra for this channel makes it effectively Rs 130/- for the Sports package.
I believe that necessary action would be taken at your end and inconvenience to the customers would not be extended.

Hi
I requested Videocon D2H to activate "Ten Cricket" channel on December 18, 2010 at 4:30 PM. While taking the request i was assured that channel will get activated before 1:38 PM of December 19, 2010 and i was provided the request number 25213895.

However the channel has not been activated and when call was made to Customer Care, i did not got the satisfactory response.

I feel that "Service Providers" must provide the service within the specified time interval and in case they are unable to do so they must inform the consumer that it will take some more time instead of consumer calling them and feeling helpless.

i made a 10 to 12 call in customer care i dint got satisfactory solution 4 my problem.i was always kept on hold n then the line gets disconnected after staying 10 mins on hold. i connected my cell with computer n did all the setting manually as instructed by customer care executive.but still error is cumin tht 'PPP LINK PROTOCOL WAS TERMINATED' they r not gvin solution to this problem.n also error no 756 is shown stating ' CONNECTION IS ALREADY BEEN DIALED'. I have activated this internet scheme 4 a month only tht is there is free dowloading n surfing in this pack. hope u revert as soon as possible.so that i can avail benifit of this scheme.
Kindly do the needful
your coperation is earnestly solicited

Hi
My Name is Suresh Prajapati. At 17 th December i got a mail from Videocon Electronic India ltd., New Delhi . There were an mail regarding “VIDEOCON” Direct Recruitments offer and they are asking to deposit Rs. 8800/- in SBI on a/c. name HRD.Willy as security deposit against interview. but there is not any authenticity about this mail . when i check the Videocon website then there were not any vacancy such this .

so it is my humbly request to take a hard step to stop such type of fraud mail . It is very big crime . so kindly take it seriously .

Thank you

This is extremely disappointing that Vediocon D2H can not afford TEN CRICKET in it. When i called the vediocon call center to check why this channel is not available, the response was "" YOU CAN WATCH India - South africa ONE DAY SERIES IN DD NATIONAL, WE ARE SORRY " TEN CRICKET IS NOT AVAILABLE " . As a customer of vediocon D2H i am extremeley disappointed with this response and now regret my decision to purchase vediocon service. i should have gone to any other provider . All other providers ( Airtel, Tatasky, sun direct, Big TV, ..) are providing this channel . As a sports lover i am extremely disappointed and now thinking about alternate option of changing to some other provider.

This is not CORRECT SERVICE and good business strategy ...

I have taken a new Airtel D2H connection on 9thDec2010 1:00PM and my customer id is [protected]. the technician told me with 1hr the connection will be started his name was Murli. after 3 hrs when the services was not started i called the customer care they told me within 1 hr it will work the whole night i made calls almost 5 to 8 calls then at 10PM one customer guy told it will take 24hrs to activate the services.

After 24 Hrs when i called they said it will start in 30 mins and was not ready to have the complain i called again at 3:00 on 10th Dec they said by evening it will start and then i forced them to take the complain to give me complain id after that till 12th Dec2010 i made almost 21 calls to the customer care people to make it work and even helped them to fix the issue that the View card and STB no is different in diagnostic on set top box to that on the number written in the box finally when i tried calling the techinician Murli to get help on starting the services the replied me " Call the customer Care people and Don call me" with a rude response and cut the call.

Finally on Sunday evening i raised a complain for disconnection of my services and i was loosing time on my subscription and lost too much time on call. Then after that they told me billing department people will contact me for refund of payment. One guy called me for the same and was forcing me to stay back with the connection and he will help me. When i told my whole story he was speechless then told me that only the 5 months subscription money will be given to me and not the box money. To bring to every one notice i paid 1750/- for set top box and 5 months subscription. I told it a new connection i wan my whole money back and its a prob from airtel and i haven't seen the services for a sec then he told me he will make me to talk to the senior who never called me.This was on Monday 13th Dec2010

After this on Tuesday 14th when i called the customer care they will shouting at me stating that if i am not getting calls from billing department its not their prob its a different department and they are not responsible for it, and these were words from the supervisor of customer care some lade and Jatin of customer care connected me to her.

Today is Thursday in and all i made almost 35 calls to the customer care and their is not responsible person in Airtel D2H to take up the issue of customer only they want to earn money by giving connections.

I WILL NOT RECOMEND ANYONE IN INDIA TO TAKE AIRTEL D2H CONNECTION AS THEIR SERVICES POST SELLING IS VERY VERY VERY BAD. I AM STILL SUFFERING WITH THE MISTAKE I DID THINKING AIRTEL IS VERY GOOD IN TELECOMMUNICATION AND D2H SHOULD BE GOOD.

Request all not to take Airtel D2H connection

Dear Sir/Madam

I have a videocon DVD player and the warranty is expired but then too when i DVD was not working i called up videocon service center and they took my complain and after 4 to 5 days a person visited by house he said it will take two to three days to change and i said ok...after 2 weeks 1 technician called me and said that he has brought the power supply and at that time i was in a meeting with my senior and as working in HR i cannot leave my office in the middle of some work and come back home for my personel work it teir(support) duty to inform me in the morning or 1 day before....how wud i know...he called me so i told him the same thing then he said he will come the other day that was 15 days before...if this is the service by such esteemed company then i shud have gone for a local technician but i believe in a genuine compnay...so now every day i m calling and the same answer i m getting SORRY and PERSON WILL SOON COME...Please help...us whether whom shud we believe in...

videocon d2h not yet available ten cricket
its very bad service,useless dth
i think u r saying direct hai coreect hai
but i say its not correct dth
all dth provide ten cricket but videocon d2h not provide
sun dth r also provide it
i should watch ten cricket on videocon plz giving me as soon as
call center said to me u ca watch odi cricket on dd national
im unhappy with videocon
im suggesting to my relatives,friends to not briging up videocon d2h
i suggested him to buy other dth just lke tata sky,dish tv.....etc

I am here by customer of videocon d2h 20395138 r.krishnan and adrent fan of INDIAN cricket please try to get ten cricket as early as possible due to on going series between INDIA vs SOUTHAFRICA treat to watch fight between 1 and 2.... your service is gud of all dth.. please add this channel as every individual's request