d2h Complaints & Reviews

Bad customer service

Bad service

My present VC No. is [protected] but i have wrongly recharged old VC No.[protected] for Rs.753 (including gst) on 29.12.2023 through phone pe from Mob No.[protected]. I request you to kindly refund the same. The payment advice attached for your ready reference.

I have wrongly recharge Customer ID No.[protected] for Rs.750 on 29.12.2023. I request you to kindly refund the same to my number.

Today I got a call from D2H. The truecaller flagged it as Spam but still I took it.
The lady said she is from d2H and I can watch rangmanch active channel on #306.
I told her that I am not interested and clearly told her do not activate anything on my pack.
She kept the phone. Later I got SMS that rangmach active has been added as per my request and revised monthly charge is RS xxx.

Be aware of such calls and do not take it.
I have raised a complaint but tomorrow I am going to deactivate that channel from my pack again.

I have recharged my D2H account but still not able to see the channels.
The customer care team at D2H is forcing me to use paid help to resume the services

Hopeless and worst service

In the early in the morning my mom informed me about the d2h recharged finished in oct 30th. in the afternoon 30th ocotober 2023 12:45PM i recharged with the amount of 294 RS to the ID[protected]
but my said that still no channels is appeared then i think it is above 300 then again i recharged with the AMOUNT OF 100 RS to the ID[protected] then after my brother informed me that we changed new setup box then i realized its our old account then i recharged to my new account with vc: [protected] with 100 RS. so pleae TRANSFER MY FUNDS TO NEW ACCOUNT VC NO: [protected]

Dear sir

I had file complaint for remote change yesterday for that I didn’t got solution yet
Called 8-10 times call centre number they are also not helping someone from service deck head mr Saba is not cooperating at all
Your service agency is suppose to come tomorrow 10.30-11.30 as per there call and message but they didn’t came and I called them 10-15 times they didn’t picked up at all.

Please let me know what I can do for this

Dear D2h,

I hope this message reaches you. I am writing to express my deep concern and disappointment regarding a recent issue with the D2H connection.

During the setup box installation, your vendor, Mr. Pawan Narrotam Patil, informed us that YouTube and other OTT platforms would work on our WiFi, even if the TV recharge wasn't active. We relied on this information.

However, it has now been over a month since our TV recharge expired, and we find that the promised OTT services are not accessible through our WiFi. When I contacted Mr. Patil, he informed us that we need to pay an additional ₹153 to access OTT apps through our WiFi.

This situation is deeply troubling, as it appears that we were provided with misleading information during the installation process. We feel that we were not given accurate details, and it is unfair to ask us to pay extra for services that were initially promised.

I kindly request your immediate attention to this matter. It is essential that customer trust is maintained, and we hope for a resolution that aligns with the information provided during installation.

Your prompt action in addressing this issue will be greatly appreciated.

Sincerely,

[Shivam Tiwari]

Videcon d2h asked to reset the password as they said it has expired.I have tried 30 times but it always saysPlease try after some time
Why to reset password when your website cannot work /

I should be able to remove any channel. D2H is not allowing me to do so. This is against the TRAI rules.

I should be able to set any channel as default channel.

Wrongly recharge id no.,[protected]

My Videocon d2h is not showing correct channels, like banner showing ABP maza but B4U being played. Did reset few time but no change. Helpdesk is insisting for onsite paid technician visit but I don't want to pay since it's not our fault.

Sir my ID is[protected] and my RMN is not available now so I want to change it.my new mobile no is [protected]

Customer id 93675420, Registered Name Mr K P Bhadauria, bill pay recharge to Videocon D2h on dated 13.08.23 at 10:55AM settled order I'd number[protected] Transaction ID[protected] but merchant Videocon D2H denied receiving any payment wrt recharge from Idfc First Bank credit card. We talk to lot of time Videocon d2h customer care executive & senior supervisor but every time every person giving missing communicate and unable to resolve this issue. I am totally harassed by executive team to mis guidance and rudely behavior. From Bank PNO nodal executive reply by mail and stated that "We request that you provide us with the card holder dispute form along with merchant communication regarding non-receipt of transaction amount and enable us to assist you further." What Should i do? I have no any written conversation with videocon d2h regarding denied recharge and service. Pls resolve this with refund my amount 309/- or recharge account immediately action unless we proceed legel action against videocon d2h. This is my mentally harassed issues now,

On dated 09/08/2023 at 8-22 PM I wrongly recharged to other d2h ID number that is[protected] I want refund to my account number. Hope you response soon..

Thank you

Old d2h customer ID[protected]
New d2h customer ID[protected]

Dear Sir/Madam,

I am writing this complaint regarding the refund of the recharge amount of Rs 315, which was wrongly recharged from my phonepe to the D2H account, linked to the [protected] mobile number. Kindly cancel the recharge and refund the amount to my phonepe number [protected]. Also enclosed screenshot of the payment.

Thanking you
Dhananjaya MR

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