d2h Complaints & Reviews

My Consumer ID[protected]
My Registered ph. no.- [protected]
I recharged my D2h a/c[protected] on 18th Feb. 2019 at 10.05.31 pm but till
today that Rs. 200 is not added in balance. I am attaching the successful
transaction e-receipt in this regard for your consideration.
From 18feb2019 2205hrs a sum of Rs. 200 only is not reversed in my d2h
account. If d2h has already reversed that amount at least provide me a
valid proof so I can forward that proof to my bank for futher processing.
I had word with many off roll-on roll employess of d2h in this regard but
they all did same fake commitments, they were just doing formalities-- no
one was serious or I can say they were enjoying all these.
I have already produced the CC avenue d2h's successful transaction receipt, my bank account statement as a proof but D2h never produced any proof that they reversed that 200/- or not received 200/-.
I also have an email from their call center supervisor Mr. Mohd. Amir that D2h has received 200/- from my side but now they people are neither reversing that amount in my bank account nor updating in my d2h account balance.
following complaints done by me in this regard to d2h employees--
complaint no.[protected]Mr. Abhishek nanda
complaint no[protected]Ms. Pratibha yadav
they never provided any solution to my complaints; even their so called on roll employee Mr. Narpat singh delivered fake commitments and treating like he does not care anything.
For this 200/- I have made 107 calls on D2H's useless customer care nos, waited for almost 430 minutes, talked for almost 210 minutes, each and every conversation is recorded, again and again I repeated same concern to different-different executives, sent email 11 times, ...(I SHOULD GET COMPENSATION FOR ALL THESE) but still I am not getting proper resolution WHICH IS MY RIGHT.
I don't know you are aware or not but if you check online complaints there are tons of complaints you will found about D2h's poor services; D2h's helpline nos. are not working, executives are totally unknown and illiterate of consumer policies/latest updates or may be pretending and senior officers are good for nothing.
When a service provider company has tons of consumer service related discrapancies why our government is not taking any serious action on it?videocon D2h's license should be cancelled immediately if they continue such type of ridiculous and pathetic services to consumers.
I AM D2H's CONSUMER AND I AM AWARE OF MY RIGHTS. IT'S D2H's MORAL DUTY TO PROMPTLY RECTIFY THE DISCREPANCIES AND SERVE BETTER.
Please look into this matter as soon as possible and provide a rigid solution.

Sincerely,
Kovid dave

Addresses, email id's and contact nos.
1st address--Dish tv India Ltd.
FC - 19, SECTOR 16A, FILM CITY,
NOIDA, UTTAR PRADESH, INDIA.
PIN CODE – 201301
2nd address-Dish tv Nodal officer, Plot No. 1, First Floor, Shekhawati Complex, Mitra Colony, Near Khatipura, Above ICICI Bank, Jaipur, Rajasthan, Pin – 302012
3rd address- Dish tv Nodal officer, Plot no. 306/307/308, 3rd floor, Gomes defense, near Vaishali circle, Vaishali nagar, Jaipur Pin-302021
Email id's-narpat.[protected]@dishd2h.com, [protected]@dishd2h.com
Nodalofficer.[protected]@dishd2h.com,
CircleCoordinator.[protected]@d2hdesk.com,
CircleCoordinator.[protected]@d2hdesk.com,
Mumbai.[protected]@d2hdesk.com,
[protected]@dishd2h.com
Contact Nos- [protected], [protected], [protected], [protected], [protected], [protected]

I have renewed my account but, channels are not coming. I tried customer care number too but they are busy and not able to respond my calls. Balance is showing in my account buy channels are not coming.They are showing this thing that it's not a part of your subscription.. Please help me with this.

Thanks

I created my own package which includes hd/non hd channels and recharged account with required balance. However, i still cannot see hd channels.

I already sent couple of email to there customer care, but no reply from them yet. As far as customer care calls are concerned, they are not answering call from any customer.

Now issues is not only about paying for services and not using fully but also about time that is wasted in trying to contact d2h customer care staff.

Its really frustrating!!!

Recharged the account on 3rd march, 2019.

Our dth provider videocon d2h is not providing us all the packs that the broadcasters are providing such as times hd bouquet of rs 20, zee family pack odia hd of rs 65, star hindi hd premium of rs 120, colors hindi budget hd of rs 32, sony happy india hd of rs 59 etc. When we called them they didn't responded and behaved rudely. They are also forcing us to select only 5 broadcaster packs.
Don't we have our own consumer rights and is it necessary for us to watch channels which the dth provider wants us to ask. Hope u understand our issue and will take necessary actions towards it and protect our rights.

Dear trai

This is inform you to that i have videocond2h connection i have don't see any channel about 4 days and i want to pack change but can not help me . I am call to Customer Care help line no [protected] any time wait after 7 mint auto call disconnect . videocon did respond so i feeling very bad .

Thanks
Gopinath majhi
Vc[protected]

Aadarniya sir, mai krishna dutt tiwari apne videocon d2h me 12/03/2019 ko 250rs. Ka recharge kiya, lekin channel aaj bhi nhi chal rahe customer care me phone kiya (Jo ki kam se kam 1 se 1.30 ghante me lag paya) toh bola gaya ki 15 minut me chalu ho jayenge, lekin is time tak chalu nhi hue or fir call kar raha hu toh 2 ghante se busy aa raha h, mai mansik pareshan hu, lagta h ye d2h walo ka murder kar du ya khud mar jaun. Mo. [protected]

Sir please help see this matter
My customer no 51132231
Mobile phone number
[protected]

Sir i recharge my account number 51132231 on 3/3/19.
My set top box not working after that i doing a complaint then your enginear come on 5/3/19 and change 4 types of boxes but services isn't working then he go back and come back after 3 hours and change another box but services isn't working.
After that he says give me payment of rs450, then i say when the service is working i make payment. Then he go back.
He comes next day 6/3/19 morning and change data cable after that service is working. He says bill is rs 600/ then i say please show the bill, he replied company not provide bill then i say i give you 550/ rs and balance rs 50 after you show the bill. He says dirty language👄💬 and says no one enginer comes again for your complaint.
After 2 hours the service again don't working. I can call your call centre for the complaint again they say your service is working with in 10 minutes.
But services isn't working.
The call centre says your balance is low than i say i recharge my account on 3/3/19 how my balance is low then he says your complaint is registered and solved by company after some time. I do complain 10 times
But the service is not working till i mail 📧. Please help in this matter
As soon as possible

Dear team,
Am having a videocon d2h with customer id 87160201am not getting a channels as per my plan which is south india gold pack they are block all the channels but deducting the money as per my regular plan customer care number [protected] not working since last week in there official site there is a option called request call that also i have put request 4-5 times since last week but did not get any call yet.
I have selected mera wala plan but they dint revert till now to me still am not getting the channels.

Dear sir / madam,
Cust id[protected] i had opted for diamond sports combo pack on 28.02.2019 in stead of hd platinum which they have not yet effected except sending message on 11.03.2019 about implementation of the same.
For last 3 days they are not providing any service in spite of sending email to them for number of times. They are not picking up telephones of their service desk ([protected]/ [protected]) since 10.03.2019....

Sir
I am recharging my videocon d2h accounts last 2 months worth rupees 220 my pack rates is 216 the videocon coustamer care excutive have told me that my videocon d2h id is[protected] registered with the name of prakash chandra.
Last 4 days i am unable to watch lots of channels like (Star plus, star bharat, sony, colers, aaj tak and many more channels)

Last 2-3 days i am calling countuniousaly to coustomar care of videocon d2h but they have not receve my call all time they disconnect the call.

This is my humbly request to do needfull action against him, so that i watch channels on the pack.

With regard
Bhashkar chandra
E-mail-khulbey. [protected]@gmail.com
Mob-[protected]

I am your old customer using d2h almost from 7 years ago. This time sorry inform you that i have got pathetic service from d2h. I have [censored]ed to willams town on last december where a technician call mr. Imran contact number [protected] has come to my house and made the re-connection at my new place and i paid him rs950/- amount at the time on re-connection. After 2 month i am getting a massage saying the service charges has got deducted. When i am calling to helpline they gave me ticket number and updated me the issue will resolved in 24hr.. But its 3 days still i am not able to use the connection. And when i am calling the technician is not responding for my call. Kindly do the needful as i am not able to use d2h from 3 day.

After all i am trying to connect rt nagar bangalore office they just pick my call and disconnect

Customer id: 91534429
Customer name: aslam pasha
Complaint id:[protected]

Regards,
Wasim

Dear sir
I have purchase new d2h last 4 days but channels are not playing & d2h any costmer service not working. I have to want to change the connection for better operator. Please sir i request to u my 4 days is lost and my time. I want change & this operator and my purchase amount is refund. Thanks...

This is uday and i am using videocon d2h from last 4 years and from this year february first week onwards i am getting an error message on my screen saying 'signal not available'. I called your customer service several times to resolve this problem, but its not fixed. I communicated this complaint to videocon d2h customer service through email. But the problem not yet fixed. Recently they registered my complaint with reference number[protected] and after that there is no resolution of the problem. Please revert me back asap with proper resolution,. My cust id is[protected] and my phone number is [protected]. Your customer service is very pathetic service. Most of the times we are not able to reach your customer service numbers. I need immediate resolution

When i select channel packs from their website www.d2h.com automatically music active pack of rs 47 is added to plan and when i again remove music active pack it again enforced into my channel packs.
I don't see music active channel and don't want it into my channel pack because only two channels are given which are of rs 47 so i complain about my d2h service provider videocon d2h that they enforce channel for their profit and want to remove this pack from subscription.

Hi Videocon

I have recharged my d2h account 82444031 on 1 March 2019 for Rs.1455.
Later selected the required channels on website. It has activated different channels.
I wrote to customer care many times . No use.
I called customer care more than 100 times. It's always busy.

This is the worst service provider in the country.

If anyone is incharge of this and has understood this complaint, do something useful immediately.

Preetham

Consumer number:[protected]
i have been trying the customer care number since 3 months and still the number is always busy.I recharged my account on 4th february 2019 and for the next full week my account wasn't refreshed i tried calling various numbers and even videocon dealers and servicing staff told me that the customer care number has stopped answering their calls too.Also the videocon infinity app is trash and poor in performance, it showed me "fixing problems", "complaint registered", "account refreshed" even though the tv still showed "please recharge your account" after a week the account was refreshed by i don't know how/who.
Now on 8th march 2019 i recharged again the recharge was immediately successful(all channels were showing). But after 1 day since 9th march half of my channels are showing "channel not suscribed" .Again i tried calling various numbers but to no use.I made a mistake choosing videocon d2h, i highly recommend to please select some other dth service provider than videocon to everyone

Sir
I recharged my d2h connection for 300 amount on 26 Feb 29 and my services are not resumed till date i.e 12 March 19.I mailed my complaint to customer care and nodal officer Rajasthan too about the same but no progress till date and even they are not bother about this.

So please look into the matter and help me out of this.

Thanking you

Sunil Sharma
Customer id 47243234
Amount 300
Date of recharge 26, Feb, 19
Registered mobile number [protected]

I want to create my own pack containing hd channels of my choice, but videocon d2h is not giving hd channels option. They have their customized packs of hd. I have sent certain mails to customer care, but received no response. There costumer care number is also not connecting since last 5 days. It has become impossible to contact them. We are forced to select from limited options.

The company change plan without information after i will select new plan and company send sms to migrate in new plan but plan not active i will called cc but thare are not respond this will above 45 time every time hang up 5 minutes it will not respond in 3 days what i do please help me my cid[protected]
Cont. No.[protected]

It will hope that you given a order and the resolve the complain i will very thankful if you sort out thi in urgent basis because my money value is minus and minus

Company representative not respond on costumer care call it's happening above 40 tim all the call record is available

I recharged my videocon d2h after long time and it's not working after recharge. Called to customer care many times.50 times its not reachable. They too the call luckily after 50 times and taken complaint regarding my problem and said it will get resolved within 1 day. Its not working even after 2 days.
Again i called to this customer care number always busy. Irritated to the core.
Numbers are [protected], [protected].
Anyone take action?