[Resolved] D2H — Recharge not added to account - Service disconnected

net_demo

Sep 23, 2022

Address:	Film city, Noida, Uttar Pradesh, India
Website:	www.d2h.com/contact-us

Online recharge was made on Sep 4th. According to the bank everything is ok on their side and D2H should have received payment on 4th itself

Kept receiving messages (on TV) and email that service will be disconnected on Sep 9th. Kept updating D2H about the messages and payment details.

Service was disconnected on Sep 9th.

Provided bank statement details to D2H. D2H has so far refused to acknowledge receipt of payment.

No information when service will be restored.

Want- immediate restoration of service and stop arbitrary actions.

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Oct 26, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2022

d2h Customer Care's response Dear Customer,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Sep 25, 2022

d2h Customer Care's response Dear Customer,

I hope my team got in touch with you and shared all the requisite information. Please do let me know in case there is anything else I can help you with.

Thanks & regards