d2h Complaints & Reviews

Myself Santosh Kumar having d2h a/c no.[protected] getting problem in recharging my account. I am unable to view TV programmes for last 4 days. Website and all helpline nos. of the company not working. A complete shut down type situation observed. Once i got connected the call but the executive refused to help with excuse that there system is not working. Website is also not allowing to recharge the service....

Unable to login to videocon d2h since yesterday.
Despite putting otp for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but same problem appears again and again.
Thus unable to create my own channels pack as par trai guidelines.
Unable to contact customer care numbers including nodal office number. None of them are working.
Kindly resolve the issue as the earliest....

Hello i have tried multiple time to contact customer care for issue related to selection of hd channel after new trai rule implementation. But they are not responding and since 01.02.2019 they are saying that there are some issue in selecting hd channels we are rectifying for customers. Still customer cann't select hd channels on www.d2h.com.
When contacted nodal officer he is also not replying on e mails and not picking call even...

I called customer care to get details about change of plan. The executive voice was so low with background disturbance and talking so fast that nothing was understandable. When i told her to pass call to some other representative, given a 5 minutes wait the call gets disconnected.

It always happens that they keep waiting customer and disconnects it. On top of it, they increase the prices without informing customer....

Your service desk team not resolving the repayment issue. From nov 6th we do not have active connection due to this. You are not bothered at all. I am not sure how long you will take to fix this. Please let me know the process of return this and so that we can switch to the other provider. During the setup time nearly 2500 charged for the antenna and setup boxes. Is there a way to return this and get the money back instead of just keeping...

Plz change my registered mobile number
Old no [protected]
New no [protected]
Thanks...

Set top box replacement extra charges.

service is no good...

I have registered a request for rent installation at new address and upgrade into HD setup box., on 09. May 2016. Since then I have called more than 50 times just to find out that the complaint will be resolved in 24 hrs and 8 working hours. Really got passed off with the customer care services as they pick call and hang up. Or they tell to wait for min and never to speak back. I have beenon call wait for more than 20 mins for 4-5 times....

Dear Sir/Madam I'm Srinivas. I'm using Videocon d2h for last Two(2) months. My Customer ID is:[protected] I started facing Videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error because of hudhud cyclone affect. I called up customer care and registered my first complaint on[protected] to en-quire about the solution then the customer care representative told me that within 24 hours there will be a visit of the technician and your...

I'm using videocon d2h for last 9 months, my cust ID is 64007029.Suddenly from yesterday I am getting an error message on my screen saying signal not available only for few channels like HBO, star movies and south Regional channels. But I am able to view other channels fine.When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that...

This is Rajesh Chaudhari and I am using Videocon d2h from last 2 years and suddenly from yesterday I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you...

Sir,
.
I have purchased a 24'' LCD TV of Philips from Great Eastern Appliances Pvt. Ltd, Kakurgachi, Kolkata, on 24/04/2011; Serial no:[protected].

Next day i brought the TV to Jhumri Tilaiya, Koderma , Jharkhand ( i had already informed Great Eastern regarding my place of installation to be Koderma while purchasing).

I was told while purchasing that the TV comes with a bundled...

The Videocon d2h service is very bad, for the last 3-days all the channels were shuffeled and all the existing channels like news channels,movies channelsand the entertainment channels were not able to view.Though i am holding the diamond pack, i was able to view the channels .
The availbele and viewable channels were bangla and the South regional channels which i was not able to understand.
And along with this D2h dedudct the...

D2H and DishTV have started OTT offerings free without any extra cost. They now offer some 6 - 7 OTT channels that you can watch on smart TV or mobile. I guess thru Watcho App.
The requirement is that you must make a recharge of at least 200 Rs per month.
I was interested and called customer care. They told me that I do not qualify as on my number some other OTT is registered.
I had availed Jiocinema but I closed the subscription long ago and at present no OTT is registered on my mobile number.
Yet they did not offer me free OTT.
Customers please note that this is ridiculous proposition. Free OTT is only available to those who have never ever availed any OTT so far.

Unmistakable with recharge d2h plz Refund money

D2H not working since last Sunday (12 May 2024).
Raised the complaint on Monday and they told it will be resolved in 24 hrs.
However, it's not solved for last 5 days and even no one called for the service.
Whenever call the customer care for the status they used to say will arrange a callback from the supervisor however no calls back.

I am having D2H connection (Account No[protected] in the name of Mr. Vishwanath Chavan). From last 10 days i.e., 05-Apr-24 I was getting messages on my mobile and TV screen to rechange as previous recharge expiry was 15-Apr-24. Hence on 14-Apr-24 I recharged monthly package of Rs. 329.00. Accordingly new expiry should have been adjusted to 15-May-24 however the same was reflecting as 27-Apr-24 on television as well as on mobile message received for successful recharge. Upon contacting customer care for the same no valid justification was provided and I was provided with vauge answers to contact customer care on 27-Apr-24 to adjust the expiry (if possible at that time).

Further on 13-Apr-24 I had erroneously recharged Rs. 329 on account No.[protected] instead of A/c[protected]. I accepted my mistake as called customer care with a request for refund of amount or credit to A/c[protected]. However customer care executives were so arrogant and unhelpful that they did not even listened to the query or request.

I wrote a mail to D2H nodal officer on (nodalofficer.[protected]@dishd2h.com and kunal.[protected]@dishd2h.com) along with screenshot of erroneous credit transferred. However no revert has been received for the same till date.

Further D2H website is so pathetic that it doesn't allow customer to write a complaint without attaching a PDF / JPG image of the complaint (which many mobile phones doesn't allow for screenshot). Customer care people are so arrogant that they don't listen to the query forget about providing resolution or at the last will cut the call on there own.

I have made VIdeocon DTH recharge from Ease My Deal on 14th March 2024 at 07:00pm with amount 6130.98. But payment deducted but recharge is not made, message came that recharge is not made, refund would get in 30min. Now its of 26 hours, refund not received. Pl. send the refund.

Last year I have recharged my D2H for one year, they told 1month extra subscription at the end of subscription. But that was not given. This year i contacted customer care and asked how much i need to pay to get 1 month offer, they told Rs 3492. I have done the recharge for the same. After recharging 1 month offer was not reflected. i called to customer care now they are telling different amount to get the offer. Before recharge Monthly recharge amount 290.41 after recharge, they changed Monthly recharge amount to 300.00.

My contact no: [protected]

Last year I have recharged my D2H for one year, they told 1month extra subscription at the end of subscription. But that was not given. This year i contacted customer care and asked how much i need to pay to get 1 month offer, they told Rs 3492. I have done the recharge for the same. After recharging 1 month offer was not reflected. i called to customer care now they are telling different amount to get the offer. Before recharge Monthly recharge amount 290.41 after recharge they changed Monthly recharge amount to 304.00