[Resolved] D2H — Refund my payment

It\'s Shary

Mar 20, 2022

Website:

www.d2h.com/self-help/diy-tools

The last recharge was on 17/12/2020, on 19/March/2022 after 1 year I recharged 310Rs in my account RefrenceId was: ARMN[protected] & Transaction Id: NX22031920532383610674051, but it was showing Signal not available. Then I got to know that my dish was broken and cable was cut down my some-one, I decided to get a refund of my recharge. I visited on d2h official website, I log in, and visit the SelfHelp section in DIY Tool, selected all categories perfectly, Recharge & Billing Related/Online Payment Reversal Request, enter all details correctly but it shows: "Failed to process request. EPRS mode payment cannot be refunded from this mode." So I called on customer care, a lady picked up I tell her all about the issue, then she immediately cut the call. I need my recharge Refund back.

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Apr 23, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2022

d2h Customer Care's response Dear Shary,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Comments

Komalpreet56

from Mansa, Punjab

Mar 26, 2022

Hlo iam recharge on 24, 3, 2022 from phone pe in old in vc no [protected] please reverse my account balance ro this vc no [protected]

Adityaverma07

from Guna, Madhya Pradesh

Sep 5, 2022

Hello i recharged on 2/9/2022 from paytm in old deactivated account vc no [[protected] ] please reverse my account balance to this vc no [[protected]]

Adityaverma07

from Guna, Madhya Pradesh

Sep 5, 2022

Hello i recharged on 2/9/2022 from paytm in old deactivated account vc no [[protected] ] please reverse my account balance to this vc no [[protected]]