D2H — service not provided and charged

Address:	Bangalore Urban, Karnataka, 562107
Website:	www.d2h.com

I am d2h customer (Customer id[protected]. Last 2 days, i have a regular interruption on the programs they provide and when i call customer care there is no support.in fact, i have sent emails to d2h still no response. I am not able to see that plan i have chosen and d2h is charging me with a higher amount than my plan (I have chosen a plan of monthly rental of rs.270 and daily i am getting deducted rs.13 per day)

My account balance yesterday (9th feb) was rs.321 and today while checking account balance it says rs.304 and when i switch-on the channel its shows pop-up e18.4 no sufficient balance (All pictures for reference)

Here customer has no right. The customer care people are very irresponsible and don't even look int the issues nor reply.

I want speedy resolution and refund for the days where d2h has charged me more than my plan (From 7th feb)