d2h- Videocon — channels blocked.

Address:

77, Railway Layout III Stage, Pillanna Garden Bangalore KARNATAKA 560045, 560045

On 17th march 2019 i chose our choice of channel on the set top box where we had to check mark the channel we wish to view and send an sms text message to 566777 as instructed by videocon information brosdcasting, which we did. We waited for a couple of days nothing happened. We wrote an e-mail to videocon customer care informing the issue. We received a reply to our e-mail to keep the set top box switched on. We did for more than two days continuously on, day and night but the choice of our channels was still blocked. I tried calling the customer care who have careless attitude, out of 10 calls only 2 went through. The first customer care individual suggests that i call after 1/2 hour as their server is down. The second call which went through after an hour is once again asking for 1/2 hour time for which i protested and asked him to transfer the call to his manager he disconnected the call. I have now sent an e-mail to videocon d2h to refund my money as on 17th march 2019, no reply. I sent an e-mail complaint to nodal officer no reply, i sent an e-mail to the ceo of d2h no reply. The e-mail has been copied to customer care too on all interactions. Inspite of ceo being informed no action from them what so ever. They are least bothered including the nodal officer and the ceo, it is foolish of me to expect service or reply from the down the lane people at d2h. Now they are not responding to my e-mails nor phone calls.