Dabur Complaints & Reviews

We bought 1 litre pack of Real Juice and found some algae like foreign particles in it. We tried reaching out Dabur several times however they are least bothered to take any action. This is height of irresponsible behaviour on their part and is not acceptable at all. Juice is considered as one of the healthy products so if it cannot be served with quality then there is no point in consuming it. I believe that this company does not follow any quality check process before the lot manufactured is released for customer consumption which clearly highlights that their quality certificates are not earned versus these are purchased. We should not let such a company operate in India as they are playing with customer's interest. Need urgent intervention in to the matter. Regards, Kanika Goyal

FROM HARI AGARWAL M/S THANDURAM DWARKA PRASAD 155/2, B.B.GANGULY STREET, SEALDAH KOLKATA-700012 PH.NO- [protected] TO THE DABUR INDIA LTD Sub: Unethical, disreputable, and despicable attitude and behaviour of the Sales person (MR BHOLA) and the delivery person (MR PRANAV) of the Distributor of your company in Sealdah Area, kolkata(W.B). Distributor name: "WEST BENGAL TRADING AGENCY”, Sir/Madam My firm is as old as of 120 years and I am selling Dabur products from then. Have supported the Company at every stage with completing schemes, taking different displays and never before during my tenure, I have undergone such a horrible experience which I narrate below. My distributor "WEST BENGAL TRADING AGENCY" Sales Man (BHOLA) and Delivery boy (PRANAV) has stopped giving me any of your goods. I asked the reason behind this then the Sales Man MR BHOLA told me that he has no wish to supply me goods anymore. I also said him that my terms with him financially and also in behavior both are good and never ever any problem was created then why such behavior and attitude is being made towards me. But, the distributor Sales Man (BHOLA) just as a puppet saying only one thing “THAT I HAVE NO WISH TO GIVE YOU ANY GOODS”. And more over the delivery boy (Mr Pranav) who thinks himself as the Company Owner has been so rude and filthy in his language to the retailers that we think such a big company DABUR is getting a bad name and losing its goodwill for just a delivery boy of the distributor. The same problem had happened past 1 year ago when I complained and Your company officials came to my shop, and were very kind enough and sorted out the matter. From this distributor itself, other company’s goods also come and there are no issues, but only with your Company products they are making it as a Hell. I don’t have any issue with the distributors owner but problem is with the middle person who visits shops build relations with retailers. But there the scenario is different. The dsp and the delivery boy are just ruining the company’s name as well as their owners name. But now again after 1 year the Sales Person and over to that the delivery boy has started again. Some of the things which I want to highlight to you: 1. YOU HAVE TO SEND ME THE MONEY IN MY GODOWN AND THEN I WOULD SUPPLY. 2. AS SOON AS THE GOODS REACHES TO YOUR SHOP DONT MAKE WAIT MY PERSON AND GIVE HIM CASH OTHERWISE THE CARTOONS WOULD BE TAKEN BACK. 2. ITS MY WISH WHOM I WOULD SUPPLY THE GOODS. (MR BHOLA(DSP) THINKS HIMSELF AS THE PATENT SUPPLIER IF THEY WISH THEN IT WOULD BE SUPPLIED OTHERWISE IT WILL NOT) 3. WHEN I TOLD I WOULD COMPLAIN, HE TOLD WHATEVER YOU WANT TO DO YOU PROCEED NO ONE CAN DO ANYTHING OF MINE. I want to highlight a recent incident which has happened to me. On 10th March, 2015 I had to call repeatedly Mr. Bhola for giving him orders and asked him when the delivery would be done. He told me that the next day delivery would be done. I was ok to it as I had taken orders which I had to send to my customer. But the delivery was being made on 16th march, 2015 and for 6 days repeatedly I had called Mr Bhola but didn’t got any response. When the goods reached to my shop then the delivery boy Mr. Pranav tapping on my table asked me Give Me Money First. I asked him to wait as I was attending my customers. He charged me with filthy language and told give me money I can’t wait. I asked him its rush now do one thing complete your other shops and come after some time I would make the cash ready. Pranav told that he is not my servant and cant wait for me and took all the goods returned back and said when you don’t have money don’t place order. I was shocked to see his behavior and felt so insulted infront of my esteemed customers. Now you say me Sir where lies my fault? When the DABUR Company goods were started from then on wards we are supplying the goods with an ample purchase and sale of it. Neither there was any dispute of money nor any fight or any bad behavior with any representatives till today. My shop is the oldest among all other shops and I am having reputed customers such as lawyers, police officers, bureaucrats, media persons and when I said them the reason behind of having no DABUR products in my shop, they were shocked and taken aback. Such a big company is losing its goodwill for a mere bad behavior of the SALES PERSON AND DELIVERY BOY. Goods get sold off by good behavior which makes the customer persuade to purchase more. But your distributor SALES PERSON is just acting as if he is the owner of the DABUR Company and we have to dance on his tunes. No company representative comes to my shop for visit, or for taking orders, or for telling about new products or display nothing. The persons (DSP AND DELIVERY BOY) treat to show-off that "DABUR" is his paternal property and I am to do business on his whims. I am quite disheartened and sorry for having to mention all these. He is such a person that whenever I am calling him for giving orders he is just saying if you want to get your goods talk to my delivery man if he gives permission then I would give the goods. Now where from the delivery man came into scenario. And why the hell I would talk to the delivery man for asking him about the goods. Its SALES PERSON duty to come to shop and take orders but here the picture is different. Here I have to call the SALES PERSON and beg for taking my orders and supply me goods and the SALES PERSON of the distributor treats me as if I am a beggar who is spreading his hands for the goods. As I mentioned at the beginning that my estab is of 120 years and nasty behavior of these persons of the distributor has jeopardized my long standing goodwill as I cannot serve my customers because of irregular supply of products of your company. And any big company gives a time for credit whether it is 24 hours only but here there is no such scene. I fear Sir, if day doesn't comes when we have to give bribe to the distributor’s sales person to get the goods. If such things happen then I am sure Sir, that like mine you would get thousands of complaint letters. I request you Sir, please guide me through another distributor of your company in Kolkata which I requested you one year ago also from whom I can take goods and run my business smoothly. I would be very grateful to you, and then I can take a sigh of relief. And if this time this distributor’s persons are not treated in a proper manner then I guess things for DABUR company would start deteriorating. I am a middle class person. Never ever I have taken such type of nuisance from any people because I don't treat them in an ill mannered way. Whether a customer is taking 2 cartoons or 200 cartoons, customer is a customer and one has to treat them in a proper manner and if this can't be done then I tell you that a company like DABUR was very wrong and the distributor has blind fully made a wrong and disgusting sales person and delivery boy to ruin company's name. I trust that your good office will set things in order i.e. take orders, visit shop, and give the total goods which has been placed properly. Thanking you in anticipation and eagerly waiting for the action by your side Yours faithfully (HARI AGARWAL) PRORIETOR

Dear Dabur Team, We have 10 months old baby and would like to know your experience whether Dabur honey is safe for consumption in infants. There are several reports for the presence of Clostridium botulinum spore in raw honey. Is your honey free from this pathogens? Do you have this as quality checks in your raw honey as well as in final product? Additionally, we would like to know if you check for pesticide and antibiotic level in your final product and meet the recommendation by FSSAI [notice 1-12/Sci-Panel(notification)/FSSAI/2012 dated 03/12/2014] and EIC. There is major concern for mixing sugar in honey which may have health issues in infants. So if you declare limit of sugar in product label or make a statement sugar free than it can be recommended to infants without any safety concerns. Looking forward to hear from you as it is matter of safety concern in Infants. Regards, Arham

Hello Concerned Person, I am Heramb Kulkarni, owner of a "Tuljabhavani General Store", a retail shop in Dombivli(E), Kalyan, Thane, Maharashtra. We are facing the problem of non-cooperation from the dealer in the nearby area. No Salesman is visited in last 6 months or so. Naturally, no products are delivered since last 6 months. All the possible efforts are being taken from our side but no positive has came out. One salesman "Kiran Patil", visited 15 days ago, but still no delivery has been made. We also contacted, one of your Sales Incharge named "Bhupesh Verlekar" (from Pune maybe), but still result is the same. This results into dis-satisfaction of our customers. Therefore requesting you to take all the possible actions. Here is the address of our shop. Tuljabhavani General Store, R.J. Patilwadi, Nandivli Cross Road, Dombivli (E), Tehsil: Kalyan, District: Thane, Maharashta, India. Heramb Kulkarni: [protected], Madhukar Kulkarni: [protected] Thanks and regards, Heramb Kulkarni.

I have purchase dabur honey august, 2014 100gm pack which is used for servel Time...for daily used which later unfound for few days...again i purchase dabur honey35 grams which dated December, 2014 This month january both are texture with different form and colour.such a big company fails to follow unmatched Procedures. For the evidence i have kept the sample which will shown to world health organization. Clear it...

Hello, I had bought a 500 g honey bottle (lot no.- BM0790) in Nov., 14. Pkd date - 09/14 We experienced stomach ache after consuming honey with water. We are using honey with water from last 4 years. But first time such a pathetic experience with Dabur Honey. Kindly arrange better quality check as this product is directly relates with human health. Still I kept the bottle for your reference if needed.

My name is Rakesh Gupta. My complaint is that I bought your company's product (dabur honey) on october 15, 2014. The honey become freeze after 2 months. Why should it becomes freeze? It is a manufacturing mistake or any other. The product Lot no. (BM0724) & Pkd.06/14 Please response on my phone no. [protected]

I used dabur oxy bleach, it caused an immediate reaction. I am a regular user however it happened for the first time. Within 2 mins of its application my face started Contracting and then it turned blood red and swelled up and has become stiff and hard. I have clicked photo as well for your reference. Kindly take my complain and do necessary action. Worst bleach!!

Sir I informed tellephonically to you customer care executive. Really it is surprising to found fungus type substance in the real juice(mango ).real belongs to a good brand name.attachment shows the reference.i purchased it saturday(23.11.14) from IOCL township shopping centre, paradip, odisha.Icame to know the name of the dealer in this aera:PRASHANT AGENCIES, PARADEEP Kindly look into the matter immediately. Details of the pack: Real (mango) Batch no SF4028C 07/09/14 14:33 DATE OF COMPLAIN TELEPHONICALLY TO DABUR :26/11/2016 EVENING DATE OF COMPLAIN INFORMED BY EMAIL :27/11/2014 NO ACTION TAKEN TILL DATE IRONY OF THIS SITE PHOTO CAN NOT BE UPLOADED Deepak swarn Mob [protected]

This is a complaint about Dabur and M.K.Medicals and general stores at Shampura, R.T.Nagar, Bangalore. This is about one bottle of tablets, but may also point to an entire manufacturing line of defective tablets. I purchased a Rs.25 worth of Hajmola (Imli flavour) tablets from M.K.Medicals and general stores, and although they gave me a receipt for the Crocin I purchased, they did not give a receipt for the Hajmola, saying that it is not a medical item. On consuming the Hajmola, I felt discomfort in my stomach, and the tablets did not have the usual smell and taste that the Hajmola Imli flavour usually has. On taking it back to the medical store, they did not take back the bottle of tablets, claiming that there's nothing wrong with it. On writing to [protected]@dabur.com on 18th October, they replied "We appreciate your interest in Dabur India Ltd and your continued support for our products. Let me also take this opportunity to assure you that all our products go through stringent quality checks to ensure that consumers always get best-in-class products. Your feedback is extremely valuable to us. May we request you to kindly share with us your complete contact address and phone number to enable one of our representatives to touch base with you, check the said pack and take appropriate action." But after that there was no followup from their side even after I sent them two more emails on the 20th and 21st October. Two requests: 1. Could Dabur inspect the bottle of tablets (I still have it) and replace it with a non-defective bottle of tablets? 2. Could you ask medical stores to give bills for everything they sell?

Dear Sir, We purchase one full box of Real Activ coco water, we open the box some bottle are filled with dirty coco water, we try to call and no response and favor from your side i hope you are not take care for your product, and customer problem

I am Ritesh Mehta from Pune using Dabur honey from last 2 yr to loose my weight & i have it with hot water & drink in the morning.I have a video of News channel stating that Dabur honey contains ANTIBIOTICS & is harmful for our body.i just want the confirmation about this issue & will show you the video of the same. We have faith in Dabur company from many years.Kindly let us know ASAP so that we can start using Dabur Products. My no is [protected] & waiting for your reply.

Dear TeamI purchased REAL MIXED FRUIT on[protected] from SHIV SHAKTI STORE and opened the same on[protected]. As we consumed the juice, it tasted soured and wasn't able to drink it. It made severe stomach ache. Kindly do the needful, or else i will have to move this matter to consumer court.RegardsHarmanpreet S. Thind

We, DHANVANTI PREMJI GADA, PREMJI HEMRAJ GADA holding 100 shares of DABUR INDIA LTD .we handover 100 shares 10/-rs paidup for exchange against 1/-rs paidup of 1000 shares at karvy computershare pvt ltd, fort mumbai on 5th december 2012 . almost 10 months passed away still we dose not received above 1000 share certificate.please do resolved our problem as quick as possible . DETAILS AS FOLLOWS; [NEW SHARES ] NAME [1]. DHANVANTI PREMJI GADA [2]. PREMJI HEMRAJ GADA . FOLIO NO. [NEW], DIL0026984 [OLD]. DB26984 CERTIFICATE NO; [NEW]. 70998 [OLD]. 30984 NO, SHARES; [1/-rs.paidup] 1000 [10/-rs.paidup] 100 We both are sr. citizen & not trader in mkt. doesnt have demate a/c . please relese our share cert. of 1000 share in physical format wich is in your custady. DO NEEDFUL AT YOUR CONVINIENCE. THANKING YOURS FAITHFULLY. DHANVANTI PREMJI GADA

Bad Quality of Real Active Juice

I want to share, the bad quality of Real Active 100 Orange Juice. Two days ago, I had purchased, Real Active 100% Orange Juice from my nearby shop Pahwa Janaral Store, Satywati Nagar Ashok Vihar Delhi 10052, I found the juice was of very bad in taste. I regular consumer this product and can affirm that it did not match to the normal standards of Dabur products
Product: Real Active 100% orange juice

Batch Number: NB2025C
MFD 12/12
Santos Kumar
Mo:- [protected]
Email:-kumar.[protected]@gmail.com

Today after lunch when i had taken few tablet in my mouth and i had shocked with sharpen thing in my mouth , It was piece of glass which i got with Hajmola tabelets . I had check the bottle and found bottle was break inside , but due to shrink pack I was not able to notice that . I am not sure if some small part of glass goes inside my stomach . If anything happened to me I will put you with big Sue .

If you nee that bottle is with me . Just because to show attractive pack to consumer you are playing with our health .

Amit Balecha

Dear sir,

I have purchased 1 kg of Dabur Honey from one of yours retailers in
New rohini shop name is Vardhman megamart A-1/29 sec 3 Rohini New
Delhi -110035 for this i have paid Rs 280/- but honey is impure how do
i check this .and what you people will help me to get away from this
problem . there is some hard material( is is like sugar which is got
hard ) in bottom of the bottle which i have purchased last Week.but
technical honey is not get hard like sugar i think yours honey is
im-pure .if you required snap of this bottel i will send that on yours
mail again please call me or do some necessarily action as soon as
possible other wise i will go to the Consumer Court


Thanks
Regard
Rekha Pal
A-2/103 sec3 Rohini Delhi 85
mobile No. [protected], [protected]

Dabur has come up with an offer of giving dabur chawanprash( orange/mango) free with half half kg of dabur honey. The Babur chawanpransh given free across the shops is of the expiry date and i had health problems because of that.It thought it was a problem with the retailer but it is the same across all of them. I checked 6 of them.The retailers say that it is the company who is providing them with expired items.

date of manufacture for the orange Chawanprash -10/10 ,best before 2 years.
I bought it on 22/2/2013

Dabur honey a very well known product and most people love it.

Like everyone else,I am very fond of Dabur since my childhood,as I grew up using Dabur products(ex: Chywanprash)

Few months back I have purchased Dabur Honey and after using half of it,I was surprised to see that the honey in the bottle got crystalised
(see the attached pictures).
I never expected that a company like Dabur plays with the belief of the people like this way.How come does it say as 100% honey when he is mixing sugar/jaggery in it?
he is selling sugar in the name of honey at 10 times price and getting profits.
Dont we have any standard to check the quality of honey.
How is our government supporting such companies.

we should really pity ourselves that we are purchasing such products.

I bought a Real Juice From a well Known store in Aligarh, When I opened it at home. The inside seal was broken and there was water filled in it.
I approached the Store and inform him about it.

I wrote to the customer care and they replied to my query, but to my surprise no one has called me to know the issue.

I am feeling cheated by the company.

Please support.

Regards

Naseem Ahmad
[protected]