Dabur — dabur india prepaid order not delivered, no response from customer support (order #13773)

Website: www.daburshop.com

I placed a prepaid order (Order #13773) on March 27, 2025, from Dabur’s official website for Dabur Erand Tail (Castor Oil) – 100ml.
I received a delivery confirmation email, but the product was never delivered. I have not received any call, message, or email from Dabur or the courier partner (DTDC).
Despite multiple emails and follow-ups over the past 10+ days, I have received no response from Dabur’s support team. Their helpline is not working, and there has been zero communication from their side.
I am extremely disappointed with their customer service.
I request an immediate refund for my undelivered order. If not resolved, I will be forced to escalate this legally.

Order Number: #13773
Shipment Tracking Number (DTDC): 7D[protected]
Product: Dabur Erand Tail (Castor Oil) – 100ml
Order Date: March 27, 2025
Payment Mode: Prepaid
Issue: Order marked as delivered but not received