[Resolved] Dabur — Real

ret394

Website:

www.dabur.com

2 Sep 2020
Product page - https://www.dabur.com/in/en-us/products/real

Real Juice Power Feedback

I don't know what exactly the cause is with the Real juice 1 litre tetra pack, but it smells really foul when you open the cap and smell it. Pineapple flavor. The complete name on pack is Réal Fruit Power Pineapple.

At first I suspected it was a borrowed smell from something else, like when you keep apple slices with onion slices. But there is nothing stored along side the pack. Plus tetra packs are not porous or comsposed of organic tissues and sealed after packaging them in pallets.

So then I emptied half the pack to see if it was a surface phenomenon and still the smell was present.

No point in going to the retailer as they will just shirk it off like in the above comment by another customer with similar complaint, an advocate. Which explains why the complaint was posted by customer, most people just don't report it. As there is no signal from the company that they will correct this and you end up losing more time. Without anyReal Juice Feedback

I don't know what exactly the cause is with the Real juice 1 litre tetra pack, but it smells really foul. Pineapple flavor. The complete name on pack is Réal Fruit Power Pineapple.

At first I suspected it was a borrowed smell from something else, but there is nothing stored along side the pack. Plus tetra packs are not porous and sealed after packaging them in pallets. So then I emptied half the pack and still the smell was present.

No point in going to the retailer as they will just shirk it off like in the above comment by another customer, an advocate. Which explains why the complaint was posted, most people just don't report it. As there is no signal from the company that they will correct this.

So, if anyone has similar problem, just file a complaint online. Then with state consumer forum and Dabur customer care. The first medium has higher chances and will give people the confidence due to social proof that you don't have to stay silent about this kind of health issue.

And please don't drink it if it smells foul. Pineapple juice does not smell foul or bad. You would be surprised by how many people can't afford to drink it and so they think it's normal. Ugh!

Here's details for reference, as 1 month is a best-case scenario for a response.

The batch number - NB20008A/1
Manufactured 06/20
MRP is 105.00

MRP is important to note. In case you're buying it for 200 or even 500 Rs.

A reasonable resolution would be to have a collection center where people can just drop in samples of the product or the entire product in whatever condition, no strings attached. Then it's their headache to send it to the company and follow-up and send the updates to the customer in a weekly digest form.

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Sep 10, 2020

Complaint marked as Resolved

The email address they used is [email protected]. I sent them the email first. And they responded with a possibly automated reply as it did not take into account information a human would understand. They asked me to provide the batch no, manufacture date, etc. and the detail address and phone number so that a representative could handle the complaint. I am unaware of any actual steps taken by the company to resolve this issue. And am pretty glad it got resolved without involving their customer care from the first impression they made.

Dabur customer support has been notified about the posted complaint.

Sep 02, 2020

Updated by ret394 The bar code on the pack is[protected].

If you have a complaint to post, please post it. Using the above information, having a camera or a smartphone with a camera is not necessary if you don't have one. Or don't know how to upload images.

Sep 02, 2020

Updated by ret394 Here is the similar complaint to give you an idea of the company's response time to a complaint.

https://www.consumercomplaints.in/dabur-b100276/page/4#get-cl1839846

Sep 10, 2020

Updated by ret394 Well, despite the current crisis the local retailer who sold the product exchanged the tetra pack without a fuss or denial of the issue. It was really awesome.

In exchange bought another Real juice pomegranate pack for 10 rupees/INR. The cost of the previous defective pack was 105, so that got adjusted in the new purchase. Overall, really good customer service from the local retail shop.

I'm satisfied that this issue was resolved as fast as possible. So marking this complaint as resolved.

Of course, since it depends on the local retailer, your experience may be very different or even the opposite.

One difference with new pack is that the manufacturing date has more of the fields marked on it. Compared to the old pack with only two.

Old tetra pack - Mfd. 06/20
New tetra pack - Mfd. 09/07/20 13:16

The image for the old pack is attached. It has been compressed and cropped to reduce size.

Feedback for companies -
There are multiple date formats in use around the world. A better format to ease the life of consumers would be to print Mfd (DD/MM/YYYY) before the printed date. Or print date with the first 3 letters for the month. For example - 6 Aug 2020 instead of 6 07 2020