Daikin — 1 Ton Inverter A/c breaks down within 14 months of purchase

Address:

Chennai, Tamil Nadu

I purchased a 1 ton inverter A/c on the 20th Mar 2013 and on the 18th May 2014 early morning at 3am the A/c stopped functioning. I logged a compliant immediately and Daikin sent a service engineer today to look at the problem. I am told that there was a voltage fluctuation and the A/c has got burnt inside. There were 3 A/c running at the same time - 2 from Samsung and LG which are older than Daikin and apparently only Daikin got burnt. I got really annoyed at the story that the Diakin Engineer told and spoke to the customer support team, Mr. Robin Andro and Mr. Sathyanarayanan ([protected]), Service Incharge in Chennai branch and they dont seem to be bothered about the problem. There were 3 A/c's running in my house at the same time and only the Daikin A/c has gone dead. The service engineer is giving a lame excuse of voltage being high - apparently only Daikin A/c gets into voltage issues while the other work fine though they are very old. I am truly dissappointed choosing a product from Daikin. If the A/c breaks down in 14 months what is the guarantee that it would work properly even if it is rectified?. Are Daikin A/c's built to last only the warranty period of 1 year after which you are at the mercy of Diakin Support?