Daikin Air Conditioners / Daikinindia.com — Daikin says PCB Warranty is 5 years but it is not

Daikin Air Conditioners / DaikinIndia.com

Daikin Air Conditioners / Daikinindia.com — Daikin says PCB Warranty is 5 years but it is not

V Vamsi Us Jun 4, 2022 Jun 26, 2023 This thread was updated on Jun 26, 2023

Hi, I had ordered a Daikin Split Inverter AC through amazon website on 21st Jan 2020. For the past few weeks, AC is behaving mysteriously to work intermittently. I raised a service complaint to Daikin and they had sent a technician to check and he reported that fault is at PCB and needs to be replaced. Daikin says that warranty for PCB is 5 years according to their website, but the technician and customer care says warranty is for 1 year if the AC was purchased before September 1. Same AC model has PCB Warranty of 5 years if purchased after Sept 1 and before that we need to pay 10000 to get it replaced. Its a pure scam done in the name of warranty. Technicians mentions that this Inverter has the same problem throughout everywhere. Are we supposed to spent 10K every year to get the AC working properly. This needs to be covered in warranty as well when the issue is seen in this model. Was this information helpful? No (0) Yes (21)
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Jun 04, 2022 Updated by Vamsi Us Complaint reference number - Ref ID is 26681692 and Cx ID is[protected] Verified Support Jun 06, 2022 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vamsi, We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Jun 08, 2022 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vamsi, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Jun 10, 2022 Updated by Vamsi Us Hi Team, There were no actions taken, how could you expect the ticket to be resolved? Noone called me or did anything with respect to ticket. Regards, Vamsi.
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Comments

Santhosh33

from Chennai, Tamil Nadu

Jun 22, 2023

Hi Team,

Even I bought Daikin Inverter split AC on April 2019. PCB board failed in June 2023 and when checked in invoice it says 5 years warranty for PCB board failure. But technician said it covers for 1 year alone and purchased after Sep 1st only has 5 years coverage. This is completely a scam from a well known manufacturer.

Ref id CHE[protected].

I haven't got the Board yet.

Can I get soemone's attention on this issue ASAP and resolve my warranty issue.

Thanks
Santhosh

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 24, 2023

Verified Support

Dear Santhosh,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [email protected]
Or SMS : / Give missed call on 9210188999
Call Us: 18601803900 / 011-40319300

Santhosh33

from Chennai, Tamil Nadu

Jun 26, 2023

No proper support so far

Santhosh33

from Chennai, Tamil Nadu

Jun 26, 2023

Same here. No one is providing a written copy or mentioned in website that they provide 5 years warranty for PCB which is bought after Sep 2019.