Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

I purchased a Daikin ac on 22nd May 2022 from Chawla refrigeration, Ghaziabad and it's not been 2 weeks since it has been purchased. AC stopped working on 5th June 2022. I raised a service request ID 26716088, upon multiple follow-ups a service person from "Parihar Service Centre" Ghaziabad came after almost 28hrs to attend and inspect the fault in the unit.
On 5th June - After many calls to customer care, they gave me the contact number of the Parihar Service center owner. Its been 10 days now and whenever I follow up during all these days i get the response that the spare part (PCB) is not available.
I reached out to Zonal head and "ASM" and described my situation all the time.
I have spent 40k on this product for summers and at the very critical weather situation in NCR its is not working within just 8-10 days after purchase, not sure if it will behave same for longer period. I have a kid at home. Situation is troublesome for me now. Not sure what to do with this unit hanging on wall. Please replace it with the working one asap.

I purchased FTKM50UV16U from local dealer for my 168sq ft room on 2 June 2021 but ac take too much time to reach 27c from 33c (more than 1.5 hours) and then never go below 25c. Technician at my place are not qualified enough to detect the issue. I feel cheated and disappointed by cooling

I have bought an AC 1.5 T inverter type of Daikin in Feb 2021. Presently as informed by your authorised service technician that the PCB is not working and as a result the Fan of outer unit stopping frequently. As a result cooling inside the room is being affected. Service Team also informed that they don't have the PCB readily available. It may take at-least 7 days to get the materials and will cost around Rs. 9000 to 10000.00.
Considering the above facts I have the following questions -
1. Being such a renowned brand how such poor quality AC, Daikin is selling.
2. Why as a customer need to spent such huge amount only after one year of buying the AC.
3. Why such parts are not available with the Service Team.
4. Why I shall suffer with inconvenience occuring due to faulty AC.

We are facing issues with daikin inverter a/c and the customer care (RR air conditioner engineering, Jafferkhanpet, Chennai)is not able to rectify that issue. After switching on actually the compressor starts only after 30 mins.. and also stops abruptly after one hour.. sometime it won’t even start. They are not able to identify the issue and blame it on the stabiliser. The fact is that it works intermittently and unfortunately when they visited it was working, and it happened 2 out of 3 visits., they disconnected the stabiliser and given direct connection but still the issue remains the same..it is very difficult to call them and arrange for revisits. Every time a new person comes and we have to tell him the history. Finding it hard to get it repaired. .we think it’s a premium product, but it works like an average one.. never faced such issues with my previous a/c(Samsung)..and I am repenting why I exchanged a good a/c with a faulty one. The fact is that the customer care persons Agree that’s they are getting more complaints with inverter model. I hope this message reaches daikin and they will help me..thanks.

I want to know how can ACs PCB go down so quickly? I purchased 1.5 ton split AC on May 29 2019 and my AC down from 10 June 2022.

If company is unable to provide sustainability and durability to ACs then they should recall all their models and pay back their customers. It's a real mental and financial harassment to my family, especially when having aged people.

Now they are giving warranty for PCB also from
August 2020.Why not for earlier purchases also. The only complaint is PCB failure that means it is sub standard product.
My A.C cost is less than 40 k, but PCB spare cost 14 K, this nothing but cheating

It is totally irreparable and their engenier are untrained

The technician came to my residence and said looked at the AC and said the outdoor PCB is faulty and we will charge Rs10, 000/- and the best part is that there is no warranty on the new PCB. Why would someone pay such an amount without any additional warranty.

Later, we realised that the compressor is tripping due to heating issue of the outdoor but no one is helping us to rectify the same. The service centre who has visited me 3 times before has said they don't service in our area and we should contact another service centre. This is ABSOLUTE FRAUD going on with Daikin and in almost 20 years o[censored]sing AC's we have never faced such issues with any other brand.

Please help

This complaint is with reference to my earlier complaint for which there wasn't any response.

[ I purchased 02 new DAIKIN Inverter ACs (Model No.: Indoor FTKL50TV16V, Outdoor RKL50TV16) on 8th and 11th March, 2020 (Invoice attached).
It's been in operation for a season only (Not-In-Use during Covid period 2020). But since the last 2 weeks, one of these is tripping several times during operation, with each running time of merely 20 seconds. This was unexpected from a renowned brand like Daikin. What comes next was way more harassing experience than above.

DATE: May 13, 2022 : Service request raised with TICKET ID : 26508099.

I was directed to "KGN Cooling Solutions", who was not reachable at the number provided along with the ticket message. However, he called himself and asked for 500 Rs. visiting charges without any valid GST receipt. On insisting for a valid GST receipt and proper technician, the person confronted and ended the call. On calling the toll free number, they verified that the valid visiting invoice will be around INR 590/- and they will intimate the service provider.

DATE: May 17, 2022 : Technician Visit day

Called the service centre guy (Imran), who assured me of sending a technician, although it was clearly audible over the phone that he was telling someone to visit and ask for PCB repair. The technician (Imran) came, and without properly checking for the probable causes of the faults (as the unit wasn't displaying any error code), the person simply said that the Outdoor unit PCB is not functional and will need to be replaced. When asked for proper diagnosis/repair, he simply said that this is what they are asked to do in such cases as they haven't been trained for providing proper fault diagnosis/PCB repair. It seems that they were already prejudiced to the service they were going to provide; as in their SERVICE COMPLETION CERTIFICATE, even without any visit, they had already printed other components replaced under the "Details of the Repair Work" section.

Moreover they provided only a softcopy of the GST invoice(that too on insistence). It seems like they are only attached with daikin to grab their customers and then providing their own services as a third party without any affiliation to daikin.

The product defect and aftersales service, both were subpar the standards of any reputable brand. Atleast a dedicated authorised service centre is expected.

Requesting you to provide a proper support on the issue at earliest (as the technician has left the outdoor unit exposed without its casing which is prone to any external damage).

Also an email regarding this was sent to [protected]@daikinindia.com dated May 18, 2022. ]

UPDATE: June 2, 2022

The second AC has also started showing signs of poor performance, not cooling optimally and displaying error code F3 sometimes. This reflects the subpar products Daikin is proving in India, along with the worst Aftersales experience.

Customer Details:
Satya Deo Singh

UNIT DETAILS
AC Model: Indoor FTKL50TV16V, Outdoor RKL50TV16
Date of Purchase: March 11, 2020
TICKET ID: 26508099

We are facing issue in our casset AC which we buyed 4years back and now its been 2years we are facing issue and no resolution is being provided by company's end . We have been calling and no response is taken by Company's end . Please look into the matter as its summer and our customer's are facing issue .

Dear Sir/Madam
My Air Conditioner is not working well and auto cut.

Contact Number
Sandeep Kumar
[protected]

I bough Daikin AC in this summer and got installed. Since then, AC remote has not been working properly. Even after my complaint several times, no body attended. When I called they replied that they will replace when the spare part is available. More than a month has lapsed. But they did not replace and the summer season is also likely to end. I have been facing a lot of problem for operating it manually. When I check the complaint status, it shows Technician visit. It stopped there. Nobody bothers to attend. If I make a complaint they log new ticket and the same process starts again as if it is new complaint. I feel very much regretted for doing the blunder of buying AC from such an esteemed company. It got so many rewards as per data. But customer care is hopeless.

Issue with my Daikin split AC
I've seen other consumers complain about Daikin AC's. Similar problem for me too. My AC unit in bedroom was not working for more than a month. I registered a complaint and these service men came to repair it. They said the PCB of the outdoor unit was gone and they charged me 11, 000 for it and said it will be ok. The next day it stopped working again. I called them again and this time took the whole indoor and outdoor unit to their service center and called me after a week and said that there are multiple other parts that were not working and said it would cost me around 9, 000 again. Is this a joke because it could have been the other part which is at fault. Why charge extra price for unnecessary PCB unit. Is this how you do your business? Making faulty PCB's. I've just went through the other complaints and every single one of them are literally about their PCB units. This is definitely a scam since it is impossible for every single customer to have the same problem right? That too a part which is not covered in the warranty so there is no other option other than to pay for that. I am seriously not okay with what ever scams you guys are doing. Better to close your business. And I wonder how no government bodies take no action even after such miserable things they are doing. Just going through these complaints tells us about your company and services.
It is better to go with other companies like samsung or lg because they work very well and at least do not scam people through such cheap tricks.

We booked a reinstallation request for our old Daikin AC on 10th May request no. 2648128 in Haldwani Uttrakhand. The technician de-install the AC very roughly like an untutored person and called up another technician to fix it but installation didn't complete on the same day.

Next day they fixed it and AC was installed and as soon as AC got switched on the outer unit started burning with smell and smoke to which they splashed water bucket to it which was shocking to us. Then they started fixing it again, in between when we were inquiring whats wrong whats happening they didn't tell us anything. Later they said the outer unit is very hot right now so they will come again and check it in 2-3 hours when it will cool down but they didn't come back. The person was non - technical, unskilled for sure.

Ticket no is[protected]

And mailed this all last month for which i got a reply from Mr. Amit and Mr. Parmendra that Daikin will fix my AC only when i will pay the cost.
I already mentioned in my complain that why will i pay when its Daikin's mistake.

There is only one service center in Haldwani region, managed by Mr. Pooran

मैंने 12 जून 2019 को ac खरीद था 2020 से कूलिंग की समस्या आने लगी मैंने कई बार कंप्लेंट की लेकिन कोई भी संतोष जनक सर्विस नही मिली अब फिर कंप्लेंट की तो सर्विस सेंटर ने मोटा बिल बता दिया कहा 18000 रुपये लगेंगे।
किर्पया उचित कार्यवाही करने की किर्पया करे।

Hi,

I had ordered a Daikin Split Inverter AC through amazon website on 21st Jan 2020. For the past few weeks, AC is behaving mysteriously to work intermittently. I raised a service complaint to Daikin and they had sent a technician to check and he reported that fault is at PCB and needs to be replaced. Daikin says that warranty for PCB is 5 years according to their website, but the technician and customer care says warranty...

Worst buying Daikin acs it's not repair able they don't have parts the customer suffer in such a hot summer

Ac not working properly even after complaining many times. We are not getting satisfactory service from daikin executives.

AC was not able to cool the room. I raised the complaint and service person said that I have received damaged AC. Need to know what should I be doing with this useless appliance worth ruppees 60k. After installation I have raised 3 complaints within 15 days o[censored]sage. How I will get assurance that this wouldn't trouble for longer period.

Here is the latest complaint message I received which includes complaint Id.
Daikin Customer, Ref id JAI[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

Hello All,
I am a returning customer to Daikin despite of having other machines from O’general & Hitachi.
I had purchased this machine purely on my first hand experience of the machine that I bought for my other home. With conviction I reached out to your SSD outlet and with no negotiation I picked up the latest model 2022, though it was not aesthetically great looking when compared to your 2021 models.

Since the day it was delivered, it came with an indoor unit damaged and outdoor unit with burnt marks on it. Which made me suspicious on day one that the machine is not new for sure. Despite that having faith in the brand and the SSD sales person Mr. Manish, I immediately sent them the pictures and they assured me that the indoor unit body will be replaced at the earliest.
The machine was delivered to me on 12-Apr but was installed on the 14-Apr and the above issues were highlighted on the same day of installation. PFA the pictures for your reference.
So far I was still ok to go ahead with Daikin, since my faith in this respected brand.

But from the same night of 14-Apr, the outdoor until started screaming and humming to such an extent the during midnight you get terrified by the noise and would switch off and sleep in this sweltering weather of 39-40degree. I immediately told Me. Manish about their the next day and he got some technician arranged after 2 days to look into it. They tried to put the rubber pads and promised me that the issue is resolved. Again the same night the machine did not make any noise when it kicks in hit after 15-20min it started screaming and trembling like never before. I again complained about this and a next set of service engg. we’re deployed to my place and they suggested that the installation was not proper and needs to be removed since the Copper piping is short and it is touching the body due to which the noise. I agreed to get it re-installed and this worked for that night I guess since we all were so tired and slept like a log that night. But the next day when we put in the machine. It was screaming again. I again called the service guys when Rajkot service head Mr. Viral visited my place with some engg. and they said-that it’s due to some internal pipes which are touching the body and hence the noise. They did some quick fix and said its done and left for the day. The same night machine when was fired up, it was back to its noisy mode. I had completely lost my patience and my frustration level was at peak. The indoor unit was not cooling the bedroom and neither having any powerful throw unlike the O’general or Hitachi, which even at Speed level 2 we could feel the throw.

My dad was always interested in getting Voltas or O’general but I insisted of getting a Daikin again. I was falling in my face with this decision. I called up Mr. Viral and asked him to take back this pathetic machine immediately and to which he requested to give him a last chance and surely fix the problem. To this I agreed and a next set of engg. came and do some fixture inside the outdoor and said to observe. But even this effort was in vein.

By this time I had made up my kind to get this machine uninstalled myself and throw it at the SSD outlet. But Mr. Viral requested again to bring in the Service head of a Rajkot for the last time and will surely get the machine replaced if it does not work this time. I fell prey for this again and allowed them to perform the fix. But as expected this time too it did not work and the outdoor is still cranky and the indoor dying to cool the bedroom. This is the last week 20-May-22 where in Mr. Viral promised me to get this replaced with a brand new machine and will confirm about it by 21-May-22 max by evening. And until today while I am writing this mail there is no update what so ever despite I calling back to him and his number is always switched off.

I had upfront told Mr. Viral that I am no more interested to even keep this machine and only want to retire this back for good. And I still stand with my decision of taking this machine back.

After going through so many things in this short span of time of this brand new experience I want to officially escalate this matter to the highest possible place before I reach out to the MD of the organization and the social platform.

I have mailed to all the escalation Level-1 to Leve-7 including the MDHELPDESK, but i guess they know that they are playing foul. Hence no replies or even an acknowledgement so far.

Should any one have a direct email address to the CEO of Daikin, than please do share.
Regards.

I purchased Daikin split AC in April 2022 and since then it stopped working twice that it is not cooling at all.

Technician came many time and kept blaming their team rather than solving the issue.

What I want is that Daikin team come and take away their ac and pay my full amount as you can't expect brand new ac to behave like that.