Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

I have raised a service request and the engineer from M S Air Con has visited and informed that PCB needs to be replaced. It's been 2 weeks now, and always been quoted that it's out of stock and not sure by when they would be getting it. It's peak summer and I have an infant. Need some immediate assistance. Customer service is useless as they are just redirecting the request to dealer. It's just moving in circlee....

Hi,

We have purchased DAIKIN ETKL50TV AC from Reliance Retail Limited, Flat No 41 & 42, CTH Road, Near Sangamam Hotel, Ambattur, Chennai-600053 as per Tax Invoice#[protected] Dt 15/10/2019 17:18:57.

The Reliance Resq team came for Installation to my home on 17.10.2019 around 01.00 PM and started the installation process and found Gas leak and Heat wave coming from AC Indoor Unit and after installation completed...

I have Daikin Inverter ACs which have been giving problems since installation. Recently in July 2020 one of my Daikin AC stopped working. Upon contacting Daikin customer service my complaint was directed to their channel partner Tridev Daikin sales in Gurgaon.
After checking the unit they suggested to change PCB which costed me Rs 5600. After putting new PCB also the AC didn't work. The technician then suggested to change the motor...

Dear Sir/Mam
I am using Daikin AC (Model Number-FTC50QRV161) from last three
years. from last 1and half years i am facing swing issues repeatedly. I am
already changed Swing two times. But every time daikin service engineer fit
the swing after two month this got damaged too. I don't know when will this
problem solved.
i fed up keep complaining again and again. And when i again complain about this...

Dear sir,
I have purchased Four Daikan 2 Tonne A.c in July 2017, since the day of Purchase in one of the A.C when we start the A.C the water from A.C started to ooze out like Rainwater, even after constant calling the Local service center the problem is still not resolved even after one year, what is the use to purchase a new ac if we do not get after sales service, if the problem is not resolved by you within seven working days...

I purchased 2 daikin inverter ac on 4th june 2016 from sargam electronics. Noida. Invoice no of the purchase is snoida-02571.

I have many emails to daikin india since last year from my email id anuj. [protected]@gmail.com as i am continuously facing the issue with one of the 2 daikin ac purchased on 4th june.

Below are the major points regarding the issue.
1.ac is not doing cooling
2.ac compressor...

I have an daikin air conditioner 1.5 ton and I purchased it 2 years ago it worked fine for 1st year lesser in 2nd year and inefficient in this year I complained a lot of times regarding the cooling of AC but the service center ones only they call and do never come. I complained for about 2 months and only once the serviceman came and he took the indoor and returned it after 2 weeks and still the AC is not working I paid rs 3000 for service...

I bought a 1 Ton Daikin Inverter A/c on 14th March 2013. On Sunday the 18th May 2014, 14 months after purchase the A/c broke down and stopped functioning. I have 2 more A/c's from Samsung and LG that were also running at the same time and quite old when compared to Daikin. Daikin does not have a proper service set-up and assigns the calls to channel partners. I have got a quotation for Rs. 14, 885/- to change the 3 PCBs in my unit (paid 37,...

Iam a regular customer for Daikin Air conditioners for the past 20 years. I recently replaced my 10 year old 1.5T daikin AC with another new 1.5T AC of Sept 2024 make from your local dealer M/s Koolwell Sales India, Chembur, Mumbai. I also purchased from same dealer another 1.5T daikin AC around 15 months back FTKM50UV16V.
I find the the latest model side-swing feature is missing and this change you never told as a difference in your features list (of latest offering).
"Latest' models normally are improved versions and not curtailed versions unless specifically told. This is highly unethical to change features without a clear indication to customer - I need a remedy as to why you did something which is normally not done in the market.

From installation to performance, the entire process has been frustrating and disappointing.

First thing I noticed was the excessive noise as running two table fans simultaneously, the installation team was so bad and worst as the two young technicians who came, was clear they lacked experience and knowledge about the product, the room was like a barn post the process. The remote display is tiny and blurry, making it nearly impossible to understand anything. Once you switch on there won’t be any display on the wall unit and you have to switch on display every time. The installation charge as per flipkart was only 825 and I ended up paying 2240/ in total – As I had no energy left for another argument paid the same and closed. The flipkart CC team is assuring a replacement but I am scared about another 2k and all the mess they can create with dismadling and reinstallation. Such a horrible experience I never had with any other AC at this premium price.

I am writing to express my concern regarding a problem with the condenser coil of my Daikin air conditioner, which is covered under warranty. I purchased the unit on[protected], and it is model number Daikin 1.5 Ton 3 Star SplitAC with PM 2.5 Filter -White with serial number [protected],[protected].

I reported the issue with the condenser coil on[protected], and it has now been over 30 days without any effective resolution from your side. Despite multiple follow-ups, I have not received any satisfactory response or action to address this problem.

The prolonged delay in addressing this issue is causing significant inconvenience to my family and disrupting our daily activities. I kindly request immediate action to resolve this matter, whether it be through a replacement or a prompt repair.

I trust that you will address this issue at the earliest and provide me with an update regarding the resolution. Your prompt attention to this matter will be greatly appreciated.

There is a fault in PCB and the company's engineer has visited by home and did the inspection. He confirmed that PCB is under warranty as my purchase date is June 2020. Another person from authorised dealer also confirmed that PCB has 5 year warranty, the dealer name is Shuksare and his contact no is [protected]. Now they are not replacing the PCB for no reason. It is more than 2 weeks that the AC is not repaired. Now the dealer is not responding too. Highly disappointed with such services of Daikin.

I haven't give the completion code .No one came to the spot to check the problem.But work completion SMS came within half an hour from the raised complaint

Called the tollfree number-26/04/2024 11:39am

Work completion code sent from daikin time: 26/04/2024 12pm

Work completed SMS without giving the completion code : 26/04/2024 12:30pm.Check the attached images.

I have purchased an AC in Jun 2020 wherein we were informed of 5 years warranty for PCB and compressor. Now when my PCB is faulty. Customer care is telling it will be chargeable and is out of warranty.

Model -FTKL50TC16V
Ser- 0093237.

Kindly look into it.

I have also escalated the matter through Twitter X however I am yet to hear proper reply from them.

Sir/Mam
I have request Check service request Ticket number is 41421396 on 30-2-23. Tries almost all means to contact to Daikin- gave miscall, but did not call back and number of technician given by Daikin was wrong, invalid. As you know scorching heat, its very difficult to stay without Air conditioner, I would expect Daikin to be more respectful towards thier customer and contact us, plz send technician ASAP.
Kindly take this Ticket Request as Priority as resolve soon.
Kindly reply to this mail asap.
Best regards

Hi Team,

When we touched the Air conditioner Cooling fan got an electric shock. This is coming when we use the Air conditioner. Could you please check it once and do the needul.

Thanks,
Bhargava

TICKET ID: ##26097499 ##26077725

Last year i complaint about the faulty PCB that come in AC and after lot of hazzles you replace another PCB.

Now again in 1 year and 3months the PCB is faulty again and your service team want us to pay again for new PCB. And you guys donot give any warranty on new PCB!!

HOW ARE YOU MAKING THIS AS BUSINESS IN INDIA TO LET CUSTOMERS REPLACE PCB EVERY YEAR AND DONOT GIVE ANY WARRANTY ON THEM TOO!!

THIS IS NOT GENUINE.

Complaint registered on 7th July
Your website is pathetically designed, service request providers state of service is not mentioned which creates a lot of confusion.

10th July (after 3days your service person comes for service)
He diagnosed the issue with inner unit PCB. Said it will come within a day.
I keep following for delivery, took 4 days to deliver a part from ghaziabad to Delhi.

14th July the part arrived along with another serviceman, he said the issue is with outer unit PCB. The service guy took the original PCB with him while assuring me a new one would come within 1-2 days.
I keep following up with "Unique Cool Point " (the allotted service provider) everyday! They're unprofessional, confused and lack information. It has been 13days and no one knows if the part has even been shipped or is available at the warehouse. If it's not available, I should be informed so and then given an estimated date of repair. Why is the onus on the customer to first be annoyed with a bad product, then struggle with pathetic websites and customer care number and then keep waiting and following up without a ray of hope!

Your customer care keep directing me to the branch office number that no one picks up. Then they say I'll get a call back which I never do. Today was the 7th time they assured me of a callback from backend. 7th Time!!! No one has reached out either via mail or call or even a text. Does the responsibility of the company end post sale??

I regret my decision as a consumer of buying Daikin. Voltas or Lloyd both have such fast resolution process, why Daikin is failing to do so is beyond me.

Pls ensure parts availability with an estimated date, else buy back your product from me at the cost bought. I do not want any association as a consumer with Daikin. It's frustrating.

It is to be brought to your notice that I had purchased 1.5 Ton NEW DAIKIN AC- FTKY50UV16V2+RKY50UV16V2 from LG LAMNATES, Shop : 2, Mangal Pandey Road Sadar Bazar, Lucknow UP on 18.06.2023 by paying cash. The said AC was installed at home by the technician by contacting the customer care after a day or two, but after the installation of the AC, its remote was not supporting at the same time, then it was informed by the technician that the remote was changed and made available to you. Will go or you can file a complaint on customer care.
After that, I contacted the customer care and lodged a complaint related to the remote, on which after two or four days the technician contacted me and came to my house and checked with another remote and found that the remote is not working or sporting. I requested the technician to give me the remote which you have brought with you until the new remote is made available to me but the technician refused to give the remote during conversation with his higher officials and I It was told that a new remote will be provided to you after a day or two, which till today date 01.07.2023 neither new remote was made available nor contacted. Two or three days ago I contacted the said technician Mo. No. [protected], then he was informed that the new remote will be made available to you only after it is available, which has not been made available till date.
Sir, if I had come to know that DAIKIN's service is so bad, I would never have bought DAIKIN's AC and in future I would not make the mistake of buying DAIKIN's AC, nor would I recommend anyone to buy DAIKIN's AC.

The Daikin AC doesn't cool. Since the time I purchased the Daikin Split AC, every year I have consumed my time, energy, and money to get the issue fixed, but this AC has never worked more than 20 days in the last five years.
[AC model number: RL35TV16W]

Below is a brief history:
- 05/05/18: AC Purchased
- 13/09/18: No-cooling issue was raised.
- 19/05/18: Gas Refilled. Service Order# 2593
- 24/06/19: No-cooling issue again. 1 meter of copper pipe was changed along with gas refilling. Service Order# 7329
- 08/08/20: No-cooling again. Service Order# 12215
- 2021 summer: Again, no-cooling and gas leakage. No action is being taken due to the COVID lockdown.
- 27/03/22 to 04/04/22: Service Order Nos. 22511 and 22549. The technician recommended a copper pipe change and a gas refill.
- 16/04/23: Technician declared compressor as faulty
- 21/04/23: Compressor changed and gas charging done (PFA the service order slip).

Current status: There is no cooling. AC doesn't cool at all.
Please find attached all the mentioned job sheets and purchase bills.

Such products and services from a well-established brand like Daikin are totally unacceptable.

Total amount of loss from this incident is Rs 93, 000.
I wan to get damages for financial loss and mental agony.

* The loss amount includes the price of AC, multiple technician visiting charges, my absence from work, masson, and painting work.