Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Poor cooling

my phone number [protected]

Sir,

On 18/06/2023 i have call to AC machinic from your company, to solve the leakage problem and refill the gas in my spilt AC. after 2 hours of repairing he tell me that your coil is fully damage, please replace the same. i agree them because i dont know about the spare parts of AC. Today i have call to some other machinic he told me that your indoor is fully damage also body is crack, sir its totally fault of your machinic. as he is doing work without removing the indoor from wall. some parts are crack and some part of body is also burn at the time repairing the coil.

Hi Team,

Even I bought Daikin Inverter split AC on April 2019 in Amazon. PCB board failed in June 2023 and when checked in invoice it says 5 years warranty for PCB board failure. But technician said it covers for 1 year alone and purchased after Sep 1st only has 5 years coverage. This is completely a scam from a well known manufacturer.

Ref id CHE[protected]

Today only ordered the Board.

Can I get soemone's attention on this issue ASAP and resolve my warranty issue. Even Dailin Support team is not clear about it.

Thanks
Santhosh

Dear Mr. Anurag,

Good morning.

Request you to kindly intervene and instruct your Mumbai Service center team to organize a free 2nd service which is pending.

Just to brief you that I had purchased Daikin AC on 1.6.2022 and I and my family were out of India for the past 5 months and we just came back to India last week.

Having said that yesterday I called your service centre to...

Hi, i have purchased Daikin AC in June 2020. As per website warranty for PCB unit is 5 years but technician says its out of warranty hence I have to pay 10, 000/- apprx. Hence I'm requesting to resolve my issue and also clarify warranty coverage

Sub : - CHEATING DONE by serviceman (Team) of DAIKIN

This is to bring to your kind notice that one of my Daikan AC was not cooling well. So we logged a complaint on 21/03/23 and then a technical visit was arranged . When the technician, whose name was Mr. Dheeraj came, he stated that we need to refill the gas in the AC and that’s why the colling was less.

He gave us two options, either we get it filled from him where he would charge less or where we can take the services from Daikin. We chose to use Daikin services and then the technician filled in the gas for INR 3550. (attaching the service completion certificate for your reference) at that time the AC was in the warranty period. As the weather was good in the month of April, we didn’t use the AC. It was only in the month of MAY we switched the AC on and again the AC was not cooling, so we again logged a complaint and this time the technician came and stated that the compressor was faulty and that’s why the AC was not cooling. When the second technician came, the warranty period of the AC got finished and now he told us that we need to change the compressor as it is not in the warranty period and we need to pay another 15, 000 for this .

NOW THIS PATTERN WHERE ONE TECHNICIAN VISITS AND DOESN’T CHECK THE AC PROPERLY, WHERE THE REAL PROBLEM WAS THE COMPRESSOR, but he ENDED UP REFILLING THE GAS AND THE SECOND TECHNICIAN WHEN CAME SAID THAT THE COMPRESSOR WAS NOT WORKING.

AS SEEN IN THIS CASE THIS IS PURELY THE MISTAKE OF THE TECHNICIAN WHO COULD NOT FIGURE OUT THE REAL PROBLEM AND NOW. THE PROBLEM OF COMPRESSOR COULD HAVE BEEN SORTED AS AT THAT TIME THE AC WAS IN WARRANTY PERIOD, BUT AS THE WARRANTY EXPIRED IN MAY’23, NOW WE NEED TO PAY ANOTHER 15000 FOR THE COMPRESSOR.

THIS ACTION IS NOT ACCEPTABLE.
Look forward to your cooperation.

Thanks,
Neeti Sharma
[protected]

A/c is not cooling, raised a request on April 27th, till date no solution. Today they are saying outdoor pcb is not working, but the new part is not available
at all.
model no: FTKC50RVMV
serial no:E002047
Complaint no:VJ[protected]

Hi Team,

We bug Daikin split AC GTL50/RLG50TV16 on 13th June 2021 but since then its not working.

We have submitted many complaints in last 2 years and engineer came and always fill the gas and after 10 days its stopped working.

I have attached all complaints (where engineer always mention colling issue) form and original bill of the AC.

So request you to please help in this matter....

Hi Team,

We bug Daikin split AC GTL50/RLG50TV16 on 13th June 2021 but since then it's not working.
We have registered many complaints in last 2 years and engineer came and always fill the gas and after 10 days its stopped working.

I have attached all complaints (where engineer always mention colling issue) form and original bill of the AC.

So request you to please help in this matter.

Sir i have purchased vrv a.C. During 2020. In this summer it stop working, i have lodged many complant, but there is no after sale service. My 8 lakh rupees is total waste..
Nitesh agarwal [protected]...

My two VRVX units got installed in May 2022 and July 2022. Since installation there have been water leakage problem from one way cassette indoor units. There are FOUR one way cassette indoor units are installed. Multiple times I have informed the Daikin team and they have come to check but unable to fix it permanently.

Now the dealer and Daikin team has stopped responding to my messages and calls. I have serious doubts that they have installed faulty units in my home and are now running away to fix it. Daikin and the concerned dealer are now started behaving like 3rd class road side AC repair shop.

It is very very disappointing that after spending such a hefty amount on VRVX plant in my home, the product is 3rd class. I have wooden floorings in my rooms and they are getting damaged day by day. I have to keep rubber mats on the floor.

I will never suggest anyone buying the VRV from Daikin. They do not have well trained technicians and only work on hit and trial methods.

Ashish
[protected]

In December 2019, we purchased a 1.5 Ton Daikin Inverter AC for our home in Mumbai from Daikin's authorized dealer Aircare Technologies Pvt. Ltd. The dealer persuaded us to opt for an inverter AC instead of regular one by telling that the device will last longer and run more smoothly. Since we have been using regular Daikin ACs in our old home for more than 10 years, we trusted their advice.
However, not even 3.5 years later the AC stopped cooling and we found out that the PCB in the outdoor unit has been damaged. We raised a complaint with Daikin and after 10 days of correspondence over email and call they have informed us that they cannot do anything to address the issue as it is beyond their standard warranty period(1 year). We are being asked to incur a cost of 9000 Rupees to fix the AC due to a part that has malfunctioned within 4 years of purchase.

In addition to this, the Daikin service system itself is extremely frustrating. Every time you raise a ticket, they will cancel it for a different reason and then you have to call or email them again to reinstate your request.
As Daikin customers of over 10 years, we are appalled that we have to face this issue and hope that you will learn from our experience and opt for a different AC.

I'm facing an issue with AC outdoor unit PCB.

The support team said it will cost 8500/- for a new PCB but there is no warranty on the new PCB. If I paid 8500 there should be at least a one-year warranty on the new part.

It’s just been a year and a half and the best model of the Diakin the inverter Ac has stopped working because the PCB has stopped working..I called the Diakin Customer service ( Kishika cooling solutions) we informed them that we have some guests coming over .. we need to get this fixed in a day .. but these guys didn’t have the part and neither do the branch of Diakin in Bhiwandi, ( if they don’t have the parts then why are they selling their Acs) it’s taken forever now just to get our Ac fixed.. this is the most expensive model… I would say not worth it and their customer service is pathetic too. They don’t care for the their customers need .. So no more trusting these guys and would never ever recommend Diakin to anyone ..

I registered a service request for Daikin Spilit AC on 17/05/2023. My Ref. ID is: LUC[protected]. Before submitting the request I had been reuesting for service from LOCAL HEAD BASTI (DAIKIN) Mr. Ajay for last two months. No body is attending the requested service and warranty period is about to expire.
I am suffering a lot with this product. Who would be responsible for that?

I bought 1.5 ton inverter AC from Daikin in sept 2020. In one year the PCB stopped working and had to replace. And now again in another year, AC stopped working and when raised service ticket and got it checked by service member, he is saying PCB stopped working and has to be replaced. Service cost 700₹ and for PCB 10, 000₹. Every year how one can replace the PCB. Why is Daikin producing such low quality PCB. I'm very disappointed bcos of buying daikin AC. Ref id CHE[protected].Cx id is.[protected]. Please give solution for this.

Ac not working

Dear sir good day
Hope all well.
My complaint is 2yrs before we have purchased DAIKIN A C from our sathya agency Pattukkottai br they promised 3 Free service you have for the product still no one come for service.thats my complaint.pls take action about complaint.
Thanks & regards
Noor Mohamed [protected]

We would like to inform you that I have raised a complaint with Daikin India to rectify my AC (service ticket number[protected]. Service engineer visited and, after checking my AC, wrote down one service report without explaining anything to us and took Rs. 590/- for visiting charges. After repeatedly asking, he told the Daikin head office team to update us and the AC have isuue with PCB board.

We have been calling them since then to understand how the AC will be rectified, but have received no response from the service team, which also shows the service ticket has been closed. We want to file an official complaint against the service engineer (Mr. MD Jahangiri), who has taken money from us without any resolution.

In this situation, we want to understand what the procedure is to rectify my AC and request that the management team take appropriate action against such irresponsible staff for destroying such a renowned company's reputation.

It's very painful for a customer to be confronted with such unprofessional behavior. When we have paid your service engineer, it's his common duty to update the customer about the next course of action to repair the AC.

Engineers Nanda and Kartik from Authorised Service providers visited and collected rs.590 without completing job. The engineers H6 problem is found and pcb board needs to be change and the pcb board is not available since it is more than ten year old unit and they will send request to Daikin to arrange supply of pcb for the model. ref id 38895051. RR Airconditioning Engineers is the authorised service provided who sent the engineers.Their ph no is 91 [protected] (mobile). Engrs visited on 16/5/23.
Model no shown is FTKE35GVI Mfr No. shown is EO55977. Engineer noted the defect is due to H6 problem PCB.
Daikin says no amount need to be paid till job is done. Engineers say that if I do not pay further calls will not be attended. PCB if it is to be changed, action has to be taken and amount collected should be adjusted in bill.
Daikin should make it clear that engineers from authorised service providers should not ask for amounts unless job is finished. Customers aare helpless because without any real work done, money is asked to be paid just for visit and making a defect obseervation. The engineers say that they expect after changing one or both pcbs the problem will be solved but they say they cannot guarantee as they are not sure where exactly the defect exists and what ultimately will solve the problem.
What solution Daikin has to resolve. Indoor and outdoor units and parts are in very good condition and there is no visible defect or weakness. Since customer has low usage and periodic servicing has been done, there is no issue so far. The unit itself was working fine till four days ago and only suddenly the unit is not throwing chill air . Expect proper urgent solution Vijaya Ramadurai [protected] / [protected] West Mambalam, Chennai-600033, Tamilnadu India