Daikin Air Conditioners / DaikinIndia.com

[Resolved] Daikin Air Conditioners / Daikinindia.com — Faulty piece no support

Puja Jaju Chandra

from Mohali, Punjab

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I had purchased 5 Daikin ACs - 1.5 ton inverter ACs in Oct 2016. Since installation 1 of the AC is not working. I called up the customer care many times and they send different Service engineer all the time but none has been able to resolve the issue. The guy come do gas filling and then say if you have this problem again do let me know. Again after 7 days I complaint, a new guy comes do gas refilling and says If you face this problem again do let me know... So in last 9 months I have got gas refilled 12 times and still problem persist. I have told them there is some others problem but engineers doesn't understand at all Customer care is helpless. There is no escalation matrix. If you buy a product and it doesn't work, you are stuck with it. No SERVICE SUPPORT AT ALL. I got this product from Vijay Sales Sec 18 Noida

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Jul 16, 2017

Complaint marked as Resolved

Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Puja Jaju Chandra,

Sorry for the inconvenience. Kindly share your contact details along with site address or complaint no. at [protected]@daikinindia.com so that our team can assist you.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Verified Support

Jun 15, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Puja Jaju Chandra,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

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Comments

ozamahesh

from Diu, Daman and Diu

We have bought 7 split diakin acs from a loca dealer in rajkot but none of these 7 are giving enough cooling despite several complaints to the service center and the dealer and we want replacement or our precious hard earned moneys back

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 7, 2017

Verified Support

Dear Customer(ozamahesh),

Sorry for the inconvenience. Kindly share your contact details along with site address and Dealer Name or complaint no. at [email protected] so that our team can assist you.

Thanks & regards,

Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 15, 2017

Verified Support

Dear Customer(ozamahesh),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Thanks & regards,

Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300

paragharishbhai

from Dabhoi, Gujarat

When your service man come @my home see this photo what he done with the AC. My mom complaint about some damage but he refused to do and excuse that it is nothing but my tool has been damaged and he immediately left my home. When I came back home my mom told me about the incident and I recheck and found this damage. You can see this clearly.

I have purchased just before 2 months. And I have complaint 3 times regarding the cooling. Yet there is no proper reply for the same.

Your earliest action towards the same is highly appreciated.

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 7, 2017

Verified Support

Dear Paragharishbhai,

Sorry for the inconvenience. Kindly share your contact details along with site address and Dealer Name or complaint no. at [email protected] so that our team can assist you.

Thanks & regards,

Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 15, 2017

Verified Support

Dear Paragharishbhai,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Thanks & regards,

Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300

paragharishbhai

from Dabhoi, Gujarat

Shivamagarwal123

from Meerut, Uttar Pradesh

they are bad at after sales service, even i am facing same kind of issue.
defected unit was sold to me, they have changed almost all possible parts and now they want me to change compressor of a new machine.
they are not doing anything to replace the unit.
its better you go for Mitsubishi next time, they listen to you at once, i have ordered 5 units for my factory to Mitsubishi electronics and I am very much satisfied with performance and customer support.

Lost my faith in Daikin, I have guided many of my peers to switch to Mitsubishi from Daikin.

Daikin service centre stops replying to you when they find their mistake.

My customer Id is 10254190
registered name Rahul

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 16, 2017

Verified Support

Dear Shivamagarwal123,

Sorry for the inconvenience. Kindly share your contact details along with site address or complete alphanumeric complaint no. at [email protected] so that our team can assist you.

Thanks & regards,

Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300