[Resolved]  Daikin Air Conditioners / Daikinindia.com — inverter ac making bad odour and cooling for two to three minutes only

Address:Kolkata, West Bengal, 700039

I bought an 1.5 ton daikin inverter ac on december 2015 and now it has problem of bad odour and sometimes cooling. After complain it is known that the pcb is faulty which cannot be repaired (Rkp50qrv16) and will be available within one week but after one week it is discovered that my ac is outdated and another 10 days might take for availability of the pcb. My question is that no:1. I spent rs 50000/- on an big brand ac and it gets outdated within 2 to 3 years and it also has 10 years compressor warranty, is it a joke? No:2. If anyways the problem gets resolved which is unexpected and the extreme heat of this summer while "fasting" what's use of such stupid branded ac?
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Jun 30, 2018
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer (myshatech),

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Jun 03, 2018
Updated by myshatech
Still no response but recieved a call from customer care for my query and was promised to get a call back from senior but alas only received a msg with contact number of the authorized service center without any call.
Jun 03, 2018
Updated by myshatech
I am only being harassed by Customer support no solution
Jun 03, 2018
Updated by myshatech
My friend bought DaiKin inverter Ac recently but after installation the new machine found dead with faulty PCB and also suffering with his old sick mother in this heat.The company satisfied him for a replacement within 10 days but engineer come to repair the new AC which haven't started once. And when my friend got angry and decided to return the AC company is denying and even Bajaj finserv is rejecting for cancelation of loan. Daikin India is only making fool.
Verified Support
Jun 04, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer (myshatech),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Jun 05, 2018
Updated by myshatech
Today is 5/06/2018 and still I have no information from any so called Senior of Daikin India about my resolution.
Yesterday I was promised by a Customer care Executive that within 2 hours I will either get the PCB information or other resolution

Nothing happened
Jun 05, 2018
Updated by myshatech
What is this? Is it a truth or Lie?

Verified Support
Jun 11, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer (myshatech),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Jun 28, 2018
Updated by myshatech
Yes thank you the issue has been resolved
Complaint comments 

Comments

My complaint vide ref. no. KOL[protected].My unique customer id is 11626112.
My contact no is [protected]
Address is 6B Brick Field Lane Kolkata 700039 Sardar Building 3rd Floor Near Tali Khola Masjid.
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 2, 2018
Verified Support
Dear Customer (myshatech),

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Daikin Team
Customer Support
Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on : 92 101 88 999

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