[Resolved]  Daikin Air Conditioners / Daikinindia.com — inverter split ac-worst organisation in customer services and after sales services

Address:Ghaziabad, Uttar Pradesh, 201014

I purchased a inverter 1.5 ton split ac from vijay sales indirapuram on march 24, 2019. It got delivered at my place on march 26, 2019. I received a installation call (From unique refrigeration, vaishali) on the same day and i informed them that i will not be available home hence place arrange installation on saturday/sunday. I did not received any call post that. Waiting on saturday for the complete day i called them (Udhav) on sunday morning at 10.30 am where in he confirmed me that engineer will come by 4 pm today. After me following up with the engineer for 10 timed he reached to my place at 6 pm. He started installation. External unit was suppose to be hanged on the ceiling as there is no other space for the same. He hanged the unit after making 10 different holes in my ceiling but still he was not able to hang it straight. When i asked him to do it properly he started saying"ye aise hi lagta hai". After i forced him to do the corrections he started doing a new hole in the ceiling and with the hammer he spoiled the external unit while installation. I sent him back without installation.

Today its been 8 days and my ac is neither installed nor replaced. I have spoken to 10 different people in daikin but no support received from your end.
Was this information helpful?
No (0)
Yes (0)
May 14, 2019
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Ishvinder,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number and complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Apr 05, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Ishvinder,

We are still waiting for your response. Please share your complaint/contact number and complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Apr 13, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Ishvinder,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Daikin Air Conditioners / DaikinIndia.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    660
    Pending
    97
    Resolved
    451
    Daikin Air Conditioners / DaikinIndia.com Phone
    +91 12 4455 5444 [Head Office]
    +91 92 1018 8999 [Support]
    Daikin Air Conditioners / DaikinIndia.com Address
    12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
    View all Daikin Air Conditioners / DaikinIndia.com contact information