[Resolved]  Daikin Air Conditioners / Daikinindia.com — no service on new ac for 22 months

Address:

Thakur Complex, Kandivali East,, Mumbai City, Maharashtra, 400105

Dear sir,

This is to bring to you notice that i had purchased a split 1.5 ton diakin ac on 15th august 2017. The purchase details are as below: -
Invoice no. V. No - 109–1718sif 1671
Order no.[protected]so 2402
Additional services purchased – additional warranty
Purchased from – vijay sales (Goregaon east branch, mumbai)
Its been almost 21 months from the purchase of the ac and not once free service or a additional warranty service has been provided. This must be the first instance & its extremely laughable for a reputed company to offer no free service or any service even during additional warranty period. Further i had called several times on the toll free number to follow up for the free service but no satisfactory response was given. I had called up the toll free number on 1st sept 2018 and was given only assurance and a complaint number – 1809e01 0006. No follow up call was done on this complaint. I had subsequently received a call from your call centre wherein the caller was very rude and offensive (I do not recollect the data but i am sure that given the excellent record keeping skill that diakin has you would have the dates). Because of this atrocious and pathetic lack of service inspite of repeated reminders, now i am not sure how much damage my ac must have suffered due to no servicing for so many months. Diakin is to be blamed for this apathy. This is gross negligence from daikon’s end and i will be demanding appropriate compensation.

Have waited long enough and now i have left with only one option that is to approach the consumer grievance cell or a competent authority nationally to ensure that you return my cash and take back the ac. For information i have dismantled the ac and kept it ready to be returned.

I hope that you will take this complaint seriously and return my money forthwith. I am not prepared to be saddled with an ac which has not been serviced for 21 months. I will be waiting for 15 days for the money to be returned back to me failing which i will be approaching the consumer redressal forum or an appropriate forum for redressal. I am not going to settle for anything less. I will be approaching the diakin india ho with this complaint soon. I am not expecting any response from the completely inefficient diakin team.

This will be my first and last instance of buying or dealing with any diakin products.