[Resolved]  Daikin Air Conditioners / Daikinindia.com — 1.5 ton split ac from daikin defective within 16 month of purchase

Address:

New Delhi, Delhi, 110007

I have purchased 1.5 ton split ac from daikin in apr' 2016 in delhi from hariom electronics, clock tower, ghanta ghar, delhi-110007, and since last night (2-aug-17) facing a major issue in the same. There is ice formation happening internally in the ac with zero cooling. I am trying to understand since morning from daikin that howcome this problem can come within 16 months of buying their product but not able to get any response. The dealers and engineers are only interested in their visiting fee and i am being provided different contact nos. And told to call pillar and post from today morning with no solution till now. As per the engineer, the cooling coil is damaged and there is an issue in nitrogen gas leakage in the ac. Have already spoken to daikin customer service[protected] with ref. No. Del[protected] dated 3-aug-2017, dealers - mr. Manoj sharma ([protected]) and daikin head distribution in delhi - mr. Tarun vadhera ([protected]) but instead o[censored]nderstanding the problem that a defective product have been sold to us, i am just getting a response that "we can't do anything about this and you will have to bear cost of around 15000 to fix this problem". I do not understand as to why i should bear this cost if daikin and people working for daikin are not concerned about its reputation. Would request you to please look into this matter on top most priority and you can get in touch with me for further details.
Thanks.