[Resolved]  Daikin Air Conditioners / Daikinindia.com — Bad product and bad service

Address:

Jaipur, Rajasthan, 302017

Dear sir,

With reference to above i here by submit as under:

1. My daikin air conditioner 1.50 ton inverter which was purchased by me in the month of august 2015 stop working due to some reqson. Dated (27.05.2017)

2. I registered the complaint to your customer care number and they registered my complaint.

3. On dated 29.05.2017 local service centre i. E. Vi sales told me that internal pcb damaged and to be changed. I agree for the same.

4. Further internal pcb be change on 1.06.2017 and i paid for this rs. 5350/-.

5. Further again my air conditioner stop working on 2.06.2017.

6. I again complaint for this to your customer care number and they give me complaint no. I. E. Jai[protected].

7. On 4th of june they checked my air conditioner and they told me that compressor of the ac damged and it will be changed in the service centre and they carry my air conditioner for repair.

8. On serveral persue from my side they told me on 14.06.2017 that your air conditioner is ready and will be installed on 14.06.2017. They install it my residence and try to start air conditioner but unfortunately it was not start up and engineer told me that it should be checked by 15.06.2017 in the morning.

9. On 15.06.2017 local service center send me another engineer and they checked my air conditioner several time by trial and error method. They check my air conditioner upto 3 hours. After that they told me that now your outer pcb has damaged and it will be change.

10. I again raised complaint against this on your customer care and they give me another no. I. E. Jai[protected]. I chat with nisha rani i. E. Floor manager at gurugram and she told me that she is dealing your case and your air conditioner will be repaired on priorty.

11. On 17.06.2017 again new engineer come at my residence installation place of ac and they are checking my air conditioner and still they did not find any resolution.

Looking to above it seems that my air conditioner is not in a position to run smoothly, again. As the company has sold malfunction product to me. Now it is company liability to replace my air conditioner without any further cost.

I am mentally tension due to this, so it is company moral liability to change my air conditioner immediately. If company will not replace my air conditioner, than i have no any option to take any action.

So i humbly request to company for replace of my air conditioner.

Ca. Sanjay ajmera
[protected]

Jai hind