[Resolved]  Daikin Air Conditioners / Daikinindia.com — daikin inverter ac ftkh35qrv16

Address:

Chennai, Tamil Nadu, 600094

From
Venkatesh kasturi rangan
New no 17, amogha, f1, main road
Zackria colony choolaimedu, chennai-6000 94,
[protected]
[protected]@gmail.com

Sub : daikin inverter ac – faulty machine – no proper diagnosis of problem till date –compensation requested for the inconvenience

Sir/madam

I have purchased the daikin invertor ac split 1 ton – id
Ftkh35qrv16/od-rkh35qr v16. On 22 oct 2015 from rathna cools pvt ltd, chennai - 17 for rs 36, 090/- (Unit rate – rs.31519.65/- and vat rs.4570.35/-).

Very soon after the installation i have been experiencing trouble getting the ac running in cool mode. It occasionally works (Cools with outdoor unit running) and most of the time it does not start cooling (External unit does not run) and i have complained it to dailkin customer care from my registered mobile number [protected]. My service request was routed to jai air systemss (Authorized service dealer) multiple times.

Listing some of my service calls so far with daikin authorized service dealer as directed by daikin customer care.

22.05.17 service completion certificate number – 9128 by jai air systemss

15.06.17 service completion certificate number – 10665 by jai air systemss

03.07.17 service completion certificate number – 11191 by jai air systemss

04.07.17 service completion certificate number – 9602 by jai air systems (Service engg suspects pcb board issue with outdoor unit and changed the aoart for 4021 with vat on 30.06.2017) even after this the inconsistent behavior of the ac remains as is

07.07.17 service completion certificate number – 9609 by jai air systemss

05.09.17 service completion certificate number – 10249 by jai air systemss

11.04.18 service completion certificate number – 15990 by jai air systems

Dozens of service engineer has looked at the problem and they could not diagnosis the problem yet. Everytime service engineer directs me to change one spare part or the other on trial and error basis. I have been spending money additionally for each and every service request.

This experience with daikin has put me in a state of mental pressure and caused trouble to aged grand parent undergoing her treatments. This puts customer like me into a state of dissatisfaction and request legal action against daikin india and direct daikin to replace the faulty machine sold or rectify the problem once for all.

With regards

Venkatesh kasturi rangan