[Resolved] Daikin Air Conditioners / Daikinindia.com — Defective split ac sold by dealer beware of daikin | |||||
I have bought 1.5 ton split ac of daikin from bhasin brothers, begum bridge, meerut (Up) on 02/06/2016. After few days of working, the capacitor got shot, being under warranty the part was replaced but it took 2 complaints and almost 10 days, after few months again same problem arises, upon complaining, my unit was cleaned and washed properly and it was cooled down and it started working again, ac used to trip sometimes in a day, but i thought it was a normal cooling procedure. Winters arrived by this time and ac was no more used. Again in summers, it worked for 10 days hardly (With compressor tripping twice/thrice a day) and again the same problem stood there, ac started to trip several times in a day. After lodging complaint engineer told me that room temperature sensor is faulty and they replaced it, but from very same day problem was not resolved, again on re-complaining another engineer visited and i straight away demanded unit replacement/return because i was feeling like being looted for a defected unit sold, but daikin deputy manager, mr. Jitendra tiwari ([protected]) asked me to allow them to replace pcb (Circuit) and capacitor last time and moreover assured me that problem shall not arise again. After waiting for another hot 7 days spares were received and again the ac worked well for 2-3 days and again it started to trip once/twice a day. Now latest complaint was made on 13/06/2017 complaint no. 11022441, upon which the engineer visited and told me that unit has manufacturing defect and the capacitor is getting over heated thats why it is tripping. It took 1 year to trace the problem, may be they were trying to intentionally end up my warranty period, but thankfully i have registered complaints with them and 5 year compressor warranty, Again, mr tiwari asked the engineer to change the compressor this time, i was like dumbstruck, after replacing so many parts, you want to replace the heart of my new ac, i asked them to change my complete unit and to which their engineer agreed and said they will try their level best and get the unit exchanged. After 2 days of no working and no response from daikin, i myself called up amarjeet maurya, local service centre, and surprisingly, he straight away in denial mode said: "we cannot help you, you may talk to tiwari ji for future." I arranged his contact number and called him and he was like ignoring me during the conversation, by just replying me with hmmm hmmm and in the end he said i will discuss for the replacement (May be with his seniors) and revert, but again like their poor products their response was also poor and nobody reverted. Today i am so much annoyed, displeased, irrirtted and angry with product and services of daikin that i have to make the complain here. The motive of this complaint is not only to get justice and get replacement or better a refund, but this complaint is a warning for many other consumers who are planning to buy daikin and get trapped and thereby fooled. I want proper compensation for the sleepless nights of my parents, i repent gifting them daikin ac fro thier room, i was myself very worried and attacked by insomnia as i was looted for my hard earned 33000/-, i have spent so much on travelling from service centres and dealer. Dealer (Bhasin brothers) was least concerned with my issue, he never attended my phone calls and in showroom he was always busy in attending new customers and trapping them. My unique customer id is 10254190 Complaint no. 11022441 Registered name: rahul agarwal Was this information helpful? | |||||
Aug 7, 2017 Complaint marked as Resolved Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support Jun 16, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Shivamagarwal123, Sorry for the inconvenience. Kindly share your contact details along with site address or complete alphanumeric complaint no. at [protected]@daikinindia.com so that our team can assist you. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] Verified Support Jun 17, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Shivamagarwal123, We request you share your site address or complete alphanumeric complaint no. at [protected]@daikinindia.com so that our team can assist you. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] Verified Support Jun 19, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Shivamagarwal123, Thanks for providing us your complaint Number. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] Verified Support Jul 07, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Shivamagarwal123, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] | |||||
5 Comments | |||||
Comments
I was really confused whether to go for O-general or Daikin as rumours have been spread that both companies are equally good ruling the market..
Thanks for the info. and now I can go for O-general without any confusion.
Thanks for the info. and now I can go for O-general without any confusion.
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 19, 2017
Verified Support
Dear Shantam Rajesh,
Sorry for the inconvenience. Kindly share your contact details along with site address and Dealer Name or complaint no. at [email protected] so that our team can assist you.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
Sorry for the inconvenience. Kindly share your contact details along with site address and Dealer Name or complaint no. at [email protected] so that our team can assist you.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 27, 2017
Verified Support
Dear Shantam Rajesh,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
After looking at so many complaints on this site I tried to search complaints regarding Daikin products and Their services on other web sites like mouthshut.com and complaintboard.in and I was astonished to see the number of complaints they have registered every day, month and year..
It feels like the number of complaints are pretty much equal to the number o[censored]nits Daikin is selling every year or maybe even more as 1 customer is regiatering 4-5 complaints as they never take action in first go.
I request all the consumers to visit these sites before buying anything from this company and take a wise decision..
It feels like the number of complaints are pretty much equal to the number o[censored]nits Daikin is selling every year or maybe even more as 1 customer is regiatering 4-5 complaints as they never take action in first go.
I request all the consumers to visit these sites before buying anything from this company and take a wise decision..
I don't see any point in providing my contact details to Daikin anymore..nobody likes to get spam calls either.
If you can't satisfy your existing customers then better stop dreaming of new customers.
I'm done here, I have purchased an O-general split and I'm more than happy with their behaviour and services.
I hope your issue is soon resolved Mr.Shivam Agarwal..not much possibilities I see though looking at your case..
Good luck losing your customers Daikin
If you can't satisfy your existing customers then better stop dreaming of new customers.
I'm done here, I have purchased an O-general split and I'm more than happy with their behaviour and services.
I hope your issue is soon resolved Mr.Shivam Agarwal..not much possibilities I see though looking at your case..
Good luck losing your customers Daikin
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 21, 2017
Verified Support
Dear Shantam Rajesh,
In order to look your concern. Kindly share your contact details along with site address and Dealer Name or complaint no. at [email protected] so that our team can assist you.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
In order to look your concern. Kindly share your contact details along with site address and Dealer Name or complaint no. at [email protected] so that our team can assist you.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
My dekin 1.5 ton split ac tripping after 5 min working and not doing proper cooling my complaint ref. no. LUC[protected] my complaint not attend by any engineer till now we r suffering more problems due to heat my mob [protected]
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jun 27, 2017
Verified Support
Dear Customer(Anks3399),
Thanks for providing us your complaint Number and contact number. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
Thanks for providing us your complaint Number and contact number. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Jul 3, 2017
Verified Support
Dear Customer(Anks3399),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
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Your complaint was helpful, it means that Daikin has actually degraded the quality, Anyways let's not take risk and I am going for O-general this time.
Sorry for the inconvenience. Kindly share your contact details along with site address and dealer name or your complaint no. at [email protected] so that our team can assist you.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300