[Resolved]  Daikin India — split ac

Address:

122001

I recently purchased a Daikin Split AC from Vijay Sales. The AC was installed and on the day of installation I told the service engineer that it is not cooling properly. He said that let the gas rotate property and it will start cooling. This was a first but i believed him.

After a few days the cooling stopped. We called the service center and on 16.06.18 they sent a service engineer to check the AC. The gas had leaked. The next day i.e on 17.06.18 another boy came and filled the gas but the AC still wasn't cooling. After trying for 5 hours he told has the the AC has an issue with the compressor. He is now fill a report and send it to Daikin office who will then send someone to check the compressor.

Till today i.e 19 Jun I received no call from Daikin or any of their service centres. When I called up the service center they took the complaint but then again I got a call from someone telling me that he is coming to fill up the gas. I explained to him that gas is not the problem. Since then I have received two more called telling me that they are sending someone to fill the gas and I am having a tough time explaining that gas is not an issue. Please send someone to check the compressor or replace the unit.

Santosh (Mobile : [protected]) from Star airconditioning had checked the AC on 17 Jun and god know what report he had sent to Daikin.

Below are copies of mails send and received to Daikin
On 19-Jun-2018, at 12:48, [protected]@daikinindia.com wrote:

Dear Mr.Yadav,

Thank you for writing to DAIKIN India.

We have seen your concern and are concerned about it.

Our service team will get in touch with you shortly to understand the concern for resolution.

While appreciating your patience & trust, we regret the inconvenience caused to you.

Should you need any further assistance, please get in touch with us by sending SMS to[protected] or giving a missed call at[protected].

Regards,

Ashish
Daikin Airconditioning (India) Pvt. Ltd.,
(Customer contact center Operations)
SMS : (DAIKIN)/ Give missed call : on[protected]
Customer Support :[protected] /[protected]
Email : [protected]@daikinindia.com

From: [protected]@indovisiontours.com
Sent: June 19 2018 09:54:12 AM
To:[protected]@daikinindia.com
Subject: Complaint No. 14429654

Hi,

I had purchased this AC on 02.06.18 from Vijay Sales which was installed by Star airconditioning services.

After 5-6 days the AC was not working properly and we made a complaint. The AC was inspected and we were told that there was gas leakage. On 17 Jun your service staff came again and after 5 hours they told us that their is a problem with the compressor. They also said that they have noted the issue and will send the details to the company and we will receive a call on Monday.

Till today, we haven’t received any call. Would appreciate if you could sort this matter on urgent basis. Since the compressor is not working isn’t it better to replace this as this is a new machine.

Awaiting your reply.

Regards/Anil Yadav
Mobile :[protected]

[protected]