Dakshin Haryana Bijli Vitran Nigam — Google Image Captcha implemented for online bill payment is time-wasting

Address:	Sirsa, Haryana, 125055
Website:	epayment.dhbvn.org.in/b2cpaybill.aspx

Dear DHBVN

While making online payment of my bill this month (May 2017), I noticed that the portal has implemented a Google Image captcha to verify that the user is not a robot.

Now, Google Image captcha is infamous for being extremely unfriendly to the user, and it's so lacking in intelligence that a robot is seemingly more likely to solve it correctly. It only serves to annoy the genuine users that are not robots. The Internet is littered with complaints against this one. I have to pay multiple bills, and after once solving the Google Image captcha, it does not even remember for 5 minutes that the user is not a robot, and asks to prove this every time a bill is to be paid. By taking 15 minutes on average to solve one of these captchas, you see it takes an hour to make just 4 bill payments. This is beyond ridiculous.

I request you to kindly ditch this thing and use something more sensible. There are numerous other captcha services available online. Please choose the one that prevents most of the spam attacks while being solvable in at most 2 tries by a normal human being. We, your loyal users, do not deserve to be punished with time-wasting and user-hostile technologies created by lowly paid interns in their free time for making our payments. Please implement a professional captcha system the company behind which has actually done some research on the usability of its product.

Thank you.