[Resolved]  Datawind Innovations — tablet broken and not working

Address:	Chennai, Tamil Nadu, 600047
Website:	www.datawind.com

Hello team,

I have recently placed an order of datawind tablet on 18 sep 2017 worth inr 3398/- looking at the airtel digital tv commercials and got it delivered today at my address. It's highly unfortunate that the tablet is not even in working condition and the screen is in broken condition : (: (: (Even before ensuring the working condition of the tablet, the courier guy has collected the cash and left the place immediately, he's not even picking the call now. I am very disheartened that the toll free number :[protected] is also not working to inform the issue. It was mentioned that keyboard was also part of the product during purchase and it's not available. Phone battery indicating 100% as soon as plugged in and goes to zero immediately after plugging out.

Please refer attached image of the broken product, is this the way an electronic good to be packaged??? 😡 worst product ever!!!

Kindly request to collect it back and refund the money as soon as possible. Leaving my contact details below:

Name : karthik
Address : door no-74, chittalapakkam,
Tambaram sanatorium,
Chennai, - 600047
Mob : [protected]
Invoice no : dwdl41977
Order no : cc7lxa89-1
Shipment no :[protected]
Despatched through : ecom-express
Terms of delivery : tn\mac\mac
Payment option : cod
Delivery date : 23 sep 2017
Attaching the invoice details for reference.

As per your below refund policy posted in your website will be awaiting your corrective measures at the earliest.

Refund policy: http://www.datawind.com/legal-info.html

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: the item may be damaged during transit. To contact courier service within 48 hours also inform our technical support number[protected] with all details. We'll deliver replaced item after verification. Or there might be a manufacturing defect then the manufactures service policy will apply. Or that a wrong item is delivered to you by mistake

Thanks,
Karthik