[Resolved]  Datawind Innovations — warranted product deposited at datawind service centre not returned even after repeated request

1. Datawind 7cz was purchased from flipkart (Order id - od[protected] on 15/12/2015 with one year product warranty.
2. The product showed battery problems in july 2016 and on consultation with customer care, anshinka technology, plot no. C21, 1st floor, market building, near bhabani mall, sahid nagar, bhubaneswar was recommended for service.
3. Upon my first visit to anshinka technology on 01/08/2016 concerned person denied to receive the product.
4. After consultation with the area manager ranjan sahoo (M-[protected]) the service station agreed to give me a worksheet on non repair of the product.
5. Immediately the concerned service station denied to give any such work sheet and suggested to come tomorrow, i. E., 02/08/2016.
6. Upon visit on 02/08/2016 the service station first avoided to listen anything and after repeated request one concerned person (Name not known) said the service station does not come under datawind service station.
7. On suggestion of the area manager, the tablet was deposited at kaizen, sahid nagar, bhubaneswar, odisha, india, job sheet no. Kzascor009dwj150.
8. On december 2016 the service station returned the product claiming they do not provide service.
9. The same was deposited again in another service station cellular universe, bhutanese, odisha, job sheet - celas-cor001bwj013, dt. 23/1/17.
10. The area manager was contacted in may 2017 and he assured to inform me on the status of the product. Unfortunately no intimation by this date from service station or area manager.
11. This is now ~11 months the product was received by datawind with the above ref. Jobsheet no. Unfortunately the area manager never replies to phone call nor the service centre.
12. Because this product was on warranty and rs. 600/-deposited for the battery replacement on service center advice, it is case of malpractice by datawind.
13. Complaint has already been made on this issue (Dt. 02/07/2017) without any action by the company. Hence, this complaint again for immediate and prompt actions so that consumer can proceed further to resolve this fraudation by datawind.

Thanks