Dbs Bank — regarding atm transaction

Address:

560045

I have done atm transaction in axis bank on 10/02/19 for an amount of 5000/-. Atm didnt dispensed the said amount, which i reported it immediately to my dbs bank and raised an service request #[protected].

After a week bank informed me that atm service provider has clearly rejected the claim that the amount was not dispensed, i have further challenged it with my bank, but still there is no response from there part.

Second level investigation service request number #[protected]

My reg email id with bank is [protected]@gmail.com

I need my amount back