DCB Bank — not updating cibil on timely basis and cheating customers

Address:

500008

Hi i would like to bring to your kind attention that i hold an account with dcb bank and also 3 secured credit cards with them.

I have been using it for nearly 2 years and i have not made any late payments for my credit card till now and these people have not updated cibil since march 2019 and have shown that my amount is outstanding since then.

I spoke to branch manager of madhapur hitech city hyderabad branch, he asked me to call customer care and when i called customer care they say send and email was sent 20 days ago still no resolution.

Dcb bank says that they will help to improve your credit score and update cibil and attract customers and cheat them by not providing the proper service.

I need a resolution for this problem asap