DCB Bank — Regarding my PMAY CLSS documents not yet processed and I am waiting for my application id to be generated

I have taken home loan from DCB bank and started with paying my EMI from
FEB 2020. I have submitted all the required documents for PMAY CLSS scheme for MIG I to my Relationship Manager in March 2020.
It has been more than 8 months i am following with DCB bank to know about the progress about my request for PMAY CLSS scheme however i am not getting any updates.
I have escalted this to their highest escalation team nodal.[protected]@dcbbank.com however their is no updates from them.
DCB bank is not processing my document to generate application id from PMAY CLSS.
I will never again be a customer of DCB bank and I am also planning to withdraw my FD with them.