Delhi Jal Board Complaints & Reviews

I made a complaint (Complaint no. 172) for blockage of sewer.
The complaint was attended after a weeks time but of no use. On inquiring, it was told to me that mr. Sagar, engineer, is looking for this. After getting in touch with him, he informed me that the complaint was attended within a day. But sorry to inform you that next day no one has attended the complaint. The complaint was attended on 07.02.2020 but the problem still exists. As 8th/9th february was holiday so i contacted mr. Sagar on 10th february, 2020 around 3.30 pm and he was very rude just like he is doing my personal work.

Mr. Sagar is a public servant and he has not giving me any favour but he is doing his duty nothing else.

You are requested to please look into the matter.

This is to inform you that from over a month we are getting contaminated water. Water supplied to our home has an unpleasant odour, taste and colour. Water in taps of bathrooms to kitchen is in the same degraded condition. The worst part is that the drinking water even after being filtered has the bad smell and taste. This has also caused my family stomach infections. I don't know what is the cause but i expect you to look into the matter...

Dear team,

Meter reader has taken our reading incorrectly. By mistake the reading of ground floor meter is exchanged with the reading of 1st floor meter. We have attached the photographs of both the meters in the attachment. As per the meter reading of meters as given below:
For k. No. [protected] - reading taken by the meter reader 203
For k. No. [protected] - reading taken by the meter reader 188
Request you to double check and share the correct bill as per the actual readings, so that we are able to pay our water usage bill.

Hope you will do the needful.

Regards,
Rishi pal singh

I stay in green apartments, block a3 paschim vihar.
There has been water supply issue for the past few days and the overhead tank is completely empty now. Could you please check and restore normal supply.
One of my colleagues from prateek apartments has also complained of reduced water supply. Prateek apartments is barely a kilometer away from green apartments.

My KNo is [protected]. I submitted my complaint to 1916 (customer care number) on date 24 Jan 2020. He provided me complaint no. i.e[protected] and assured me my complaint will close with in 12 hour.
Today is 2 Feb 2020 my complaint still pending .we are suffering from dirty water which comes from DJB nobody resolved my complaint. Today once again I called customer care number 1916 to check my complaint status .He replied JE changed that's why complaint will not resolve it will resolve on 4 Feb. He give the JE name and number i.e. Mr. Vikas Tomar and [protected]. I called to Mr. Vikas but no one received the call at that mobile number.
Kindly take the action we are suffering from dirty water uses for bath, drinking etc. Water is very necessary for daily activities.I hope my complaint will resolve as soon as possible.

To,
The sho,
Police station Jagatpuri,
New delhi 110051

Subject: thef of water meter connection no. K no. [[protected]] and motor.

Sir,

This is to inform that someone has stolen my water meter no. K no. [[protected]] and motor regd in the name of SHRI. Prem Prakash, r/o A-26, Indira Park Extension, Delhi - 110051 on 2nd February 2020 in the Mid-Night. Kindly lodge my fir complaint so that i can apply for a new water meter.

Yours faithfully,
Manoj Solanki
S/o late shri Gopal Singh Solanki
A-26 First Floor, Indira Park Extension, Delhi - 110051

Dear sir our concern is our consumption in 17/08/19 to 14/01/2020 is 82 units of delhi jal board total month is approx 5 as per delhi jal board 20kl water are exempted so why our bill come because 82/5=16.4kl so our monthly consumption is 16.4kl and why delhi jal board make monthly bill because we facing a problem like this and i am wrong regarding this so how please solved our problem as soon as possible. Any clarification all bill is online.

There is some leakage problem of dirty water is comming back from my bathroom and my kitchen's seever please provide us any labour with all tools form your office. Please clear our problem in 2 working days. (Date:- 30/1/2020)
Thank you
Rhytham singh
[protected],[protected]
Address: wzh-14 sant nagar extension (Gali no. 2) near den montoo shah cable network and lakadi wala pull
Tilak nagar new delhi-110018

I am a very senior citizen and the rented flat i am occupying remains locked for the last more than 8 years and being a widower and alone i am now staying with my daughter. Hence no electricity or water is consumed. On the basis of my representation to the zro old rajendra nagar vide my letter dated 22.08.2014 (Diary no.2193 dt.22.8.2014) i was treated as zero consumption category of consumer and the bills for the subsequent periods upto 26.06.2015 were prepared indicating zero consumption of water and i was also informed on 22.8.2014 that i being a very senior citizen that i need not take the trouble of visiting the office on this account as all future bills will be raised on this basis. I was out of delhi for about three months from sseptember, 2015 to november 2015 and quite to my surprise i received a sms that rs.3774/- is due from me which is totally incorrect and unjustified as i neither lived in the premises nor used even a drop of water. I made the complaints through the indian complaint board forum on 15.11.2016 22.3.2017, 5.4.2017and subsequently also and up to now no action is taken by the delhi jal board to rectify the wrong billing which is mounting at the end of every billing circle.. Even the persons who consume water are treated as zero consumption category up to 20 kl per month. Now the delhi government has notified an amnesty scheme to waive all the penalties and surcharges.in view of my old age and unable to meet in person the zro i am sending my complaint online like the previous complaints and now i request you to take immediate steps to rectify the wrong billings and treat me as zero consumption category as in the past. Thanking you.
R. Subramanian (Mob.[protected]).

Water connection k. No.[protected]

I am one of the resident of yudhister street main road vishwas nagar shahdara delhi which comes under the shahdara area. Our area is suffering from highly dirty and smelly water from past one week which is not even suitable for drinking, washing and cleaning purpose, no one can even think of drinking it. It smells like it comes from gutter. Please help us in this matter since it becoming a serious issue and might be made some persons hospitalised.br...

Sir
I lived in naraina vihar dda flat. Your pipe line is leakage on the roads from your pumping house from 30 days. There is no one who can see to it. Whole water is leakage on the road it creats problem for the residents. Please see to the matter rather in few days denge and malaria creats problem. Please take immediate action.
From
K. K. Misra
I-232 naraina vihar dda flat

Above mentioned water meter was installed by delhi jal board for flat no 37, pocket-4, sector -12, shubham apparment, dwarka owned by me. The water meter is running fast and showing excessive consumption of water causing thereby highly exaggerated bill. Before it's installation, consumption was 15 to 20 kilolitres per month and thereafter consumption 45 to 50 kilolitres per month. Otherwise also we are four persons in the family if consumption is taken 200 litre per person, total consumption will be 800 litres per day. But the meter is showing 1500 litre per day.
It is requested to replace the water meter at the earliest.

K. No [protected] — billing problem

I received bill for the period 27.11.2019 to 15.1.2020 for 50 days showing consumption of 100 units., which is unacceptable.

Kindly go thru my previous consumption

Period days units consumed
19.10.18 to 17.12.18 59 50
17.12.18 to 19.2.19 64 46
19.2.19 to 21.4.19 61 57
21.4.19 to 19.8.19 120 146
19.8.19 to 26.11.19 99 33

Now you are giving
27.11.19 to 15.1.2020 50 100… (This in incorrect)

I cannot understand how your department is making misleading and incorrect bills without implying any justification. How i can use 100 units of water in 50 days when my connection is domestic and never used this much water (You can check my previous history).

At kno [protected] contaminated (Sewar water) is being supplied from the last few days. We are regularly calling up delhi jal board people but no response. People are getting ill because of this water supply getting in our houses.in my family childrens are suffering from stomach infection and other diseases.
This is not the first time we are facing such problem, after every 15-20 days we have to face this.

Kindly take action on urgent basis.

Photo attached.

Hi, i want to complain about water wastage in our building a 31, t block, friday market road, uttam nagar west where a lady from ground floor (Parking area) runs submersible for 2 hours twice a day and wastes water like hell as she is having only 500 ml tank which takes hardly 20 minutes of time to fill but she runs it for hours blindly. Kindly help here as it hurts to see some people die due to thrust and some wastes like nothing. Being an india’s responsible citizen it is my duty to help where i can.

Shocked to saw bill rs.3296/- for water charges against k. No. [protected] for the period 20th nov to 2nd jan 2020. I want to say that how can i used so consumed in the vast capacity and how i can manage this wrong water bill. I have only two members and only one child in the family. It seems that there is something wrong while taking previous/present reading.
Comparisons bill details are given below:-
S.
No current meter read previous meter read current consumption bill date bill amount (Rs.) after due date (Rs.)
Meter reading
Date reading / meter
Status meter reading
Date reading / meter
Status days units
1. 07-mar-2019 222 / ok 10-jan-2019 198 / ok 56 24 25-mar-2019 000 000
2. 07-may-2019 259 / ok 07-mar-2019 222 / ok 61 37 07-may-2019 000 000
3. 29-jun-2019 290 / ok 07-may-2019 259 / ok 53 31 16-july-2019 000 000
4. 20-nov-2019 321 / ok 29-jun-2019 290 / ok 144 31 07-dec-2019 000 000
5. 02-jan-2020 392 / ok 20-nov-2019 321 / ok 43 71 20-jan-2020 3296 —

There is no system of routine checkup for water meter so i would like to draw your kind attention, when 53 days (3rd row) unit is 31 and 144 days (4th row) unit is also 31, so how can 43 days be 71 units?

It is very request to you that generate a new bill against the k no. [protected] and my matter may kindly be resolve at kindness action please.
Thanks & regards
Ashu mahendra
[protected]

Sir i suresh paswan live at residence c-13, street no.6, west jyoti nagar shahdara, delhi-110094

Sir,
I live at above residence last 2 years on rent. I have sell banana' on thelly
I have not use water per day more than 300 ltr per day i have very small family
We have 4 member's only in their family.

I had never paid any water bill for last two years above k no.
Kindly see this matter carefully

From suresh paswan

Dear sir/maam
I was not receiving any bill after 2107. When i loged on the wesite then came to know that my bil is 6410 rs. I am nit able to download the past bills to. I have done a complaint regardig this. As i was not aware from the bills havnt recived the mail or hard copy of it. Kindly do the needfull. I need the bills copy and late fees concetion. K number -[protected]

Dear sir

We are currently lived in satyampuram colony, new delhi-110072
But our many or street the pipe line of water is already installed but there is not in street no 1 and street no 2, the pipe line is not installed so please installed our area pipe line so that we can apply the next step for water.

Thanks
Parmod khanna
Ph:- [protected]

There is lots of water problem in c block moti nagar, some person came for water pipes but leave work in between, we dont have water in winter than hat will happen in summer, please do something for this water problem, we are suffering lots of problem even in last summer it was same, kindly change pipes and solve water problem at least give us water for 1 hour in morning and 1 hour evening