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Delhi Jal Board Complaints & Reviews

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Updated: Mar 15, 2026
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A
Anubhav Kohli
Feb 22, 2020
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Address: New Delhi, Delhi, 110027

Dear all,

Its been almost 3 months, since december 2019 we residents of a block vishal enclave, have been suffering due to poor sanitization services due to negligence and inappropriate response.

Many households are not been serviced with satisfactory water supply, and if the water is released to the households it has poor quality, and smell. Please make urgent action on this and let us know the next steps
Delhi Jal Board customer support has been notified about the posted complaint.
Sevage line is connected with drinking water..my child has got I'll drinking that water...plz come n Check as water is smelling alot
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    Om Dayal
    from Etawah, Uttar Pradesh
    Feb 22, 2020
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    Address: New Delhi, Delhi, 110096

    Hello sir,

    I have applied for new water connection on 11.12.2019 at mayur vihar office of djb. But even after 2 months the status is showing on djb website that the file is pending 'sent to zro for field inspection and file sanction', since 13.01.2020. Can you please help in resolving the matter as i have tried to follow up multiple times in the office but not getting satisfactory response.

    Thanks
    Delhi Jal Board customer support has been notified about the posted complaint.
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      J
      Jasvkaur
      from Noida, Uttar Pradesh
      Feb 21, 2020
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      Address: New Delhi, Delhi, 110018

      Hi sir/mam, please note that i am a resident of nw -185, vishnu garden, near khayala. There’s no water supply from last 5 days and also if it comes it’s black and dirty water as sewage. We are facing a lot of issues due to unavailability of water in our street. This is a recurring type of issue. I have to raise complaint once in a month for the water quality/ u availability/ timing issues. Request you to look into the matter in detail.

      Thanks,
      Delhi Jal Board customer support has been notified about the posted complaint.
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        R
        Rahul Bhagia
        Feb 19, 2020
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        Address: New Delhi, Delhi, 110063

        I am a resident of g-195, pushkar enclave, paschim vihar, delhi 110063
        From past 2 months our djb water smells like sewer water and is totally unfit for consumption. We have been relying on the ground water for our daily needs. Even after making numerous complaints with the djb and after their team taking samples a number of times (Which everytime came as bad quality), nothing has been done in this matter so far. I also lodged a grievance with the department of administrative reforms and grievances vide complaint number dodws/e/2020/00053. After that, a team from djb arrived and confirmed that the entire water line is faulty as it is very old and there are more houses in my lane which are also affected. They said that the je has been informed of the situation and an action shall be taken. But nothing has happened so far.

        Today my complaint with department of administrative reforms and grievances was disposed off saying that the water is normal and fit for consumption. This is gross negligence on the djb's part and a clear intent that they don't care for our well being. Hope my issue reaches the right eyes and ears.
        Delhi Jal Board customer support has been notified about the posted complaint.
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          M
          masir.salam
          from New Delhi, Delhi
          Feb 17, 2020
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          Address: New Delhi, Delhi, 110025

          I am raising this complaint because of the sewer overflow problem faced by me and resident of r 194/5 (8 foot wali gali) jogabai extension from last 2 weeks (Starting from february 2020).

          It is very difficult to walk in that gali because of continuous sewer overflow. Also it is not limited to move across gali but it could be serious danger to the health of people living in that gali specially children and elders as their immune system is weak.
          Delhi Jal Board customer support has been notified about the posted complaint.
          I'm writing from C 24 Block C Road Paryavaran Complex Saket 110030, here from last 1 week continuously dirty water from sewe manhole is coming out. Full road is filled with filthy water having foul smell. Please do the needful and help us out. Lot of mosquitoes are breeding and we have health issues. Due to this road construction has also stopped.
          Tanvee bhatnagar's reply, Feb 18, 2020
          Till now no one came from PWD or Municipality dept. Or Delhi Jal Board.. As told in my complaint that mosquitoes start breeding, leaving us with health issues.. So we have to do it by ourselves.. Which cost us Rs. 1200.. What is the use of Municipal community and PWD dept.. When we have to do this by ourself.. Kindly look into this..
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            T
            Tajinder Singh Nagi
            from Gurgaon, Haryana
            Feb 16, 2020
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            Address: T-74, Vishnu Garden, Gali Number 06 Near Krishna Mandir, New Delhi, Delhi, 110018

            Dear sir/mam

            This is to inform you that we are getting dirty and black drinking water from tape every day in my line. T-74, vishnu garden gali number 06.

            This water is so dirty that it smells really bad. I have never expected that the quality of water that delhi jal board is supplying is going down day by day.
            This worst quality of water causing many hazardous problems on our health and it is specially affecting our children's health.

            I am raising this concern to you as i believe it will addressed asap by helping us in getting good quality of drinking water from delhi jal board. Request you to address it asap as it is making our living very difficult.

            Thanks
            Tajinder singh
            [protected]
            Delhi Jal Board customer support has been notified about the posted complaint.
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              V
              Vedkumari_2424
              Feb 16, 2020
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              Address: 24, Vishwa Karma Park, Laxmi Nagar, Delhi, 110092

              Hi team
              I am ved kumari & my contact no is [protected].
              My address is 24, vishwa karma park, laxmi nagar.

              This is to inform pou that the metre reader submitted wrong report that my water meter is stopped.in 2012.
              So now average bill is coming which is always rs 1100/- or more.
              Pls get it checked my water meter is working fine.
              Yesterday meter reader came took the reading. I told him that my meter is working but he didn't agree.

              Pls resolve it at the earliest.
              Delhi Jal Board customer support has been notified about the posted complaint.
              What is the status of my complain. 5 days already past.
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                T
                Thakur Hari Singh Sikarwar
                Feb 15, 2020
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                Address: F-17, Ankur Enclave Karawal Nagar, Delhi-110094, 110094

                Hi,
                It's a big problem that there is no supply water for three days in ankur enclave karawal nagar, and we also complaint on register toll free no. And tell us that our complaint resolved in 24hrs. But my complaint not resolved at this time. My complaint no[protected].

                I also clearly tell that the delhi jal board given very poor service, because nobody takes the seriously complaint.
                Delhi Jal Board customer support has been notified about the posted complaint.
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                  T
                  Tanush Kumar
                  Feb 14, 2020
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                  Address: 20/80 (SQ YD), Gali No. 02, Village Mandoli, New Delhi, Delhi, 110093

                  Dear sir/mam

                  This is to inform you that we are getting dirty and black drinking water from tape every day in my locality. H. No.20/80 (Sq. Yd.), gali no. 02, village mandoli new delhi 110093.
                  This water is so dirty that it smells really bad. I have never expected that the quality of water that delhi jal board. This worst quality of water causing many hazardous problems on our health and it is specially affecting our health. This problem is not limited to me as it is also affecting my neighbors family.

                  I am raising this concern to you as i believe it will addressed asap by helping us in getting good quality of drinking water from delhi jal board. Request you to address it asap as it is making our living very difficult.
                  Delhi Jal Board customer support has been notified about the posted complaint.
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                    B
                    BKpuri@123
                    from Gurgaon, Haryana
                    Feb 14, 2020
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                    Address: A.B-100, SHALIMAR BAGH, DELHI, New Delhi, Delhi, 110088

                    I am b k puri, requesting you several times that my flat no. A. B.-100, shalimar bagh, delhi-110088 remain closed for more than 10 years. But, i am receiving the invoice again and again. Therefore, i request you to please look into the matter and waive up the same at your earliest. So that i will be tension free.

                    Thanking you in anticipation

                    Regards

                    B. K. Puri ([protected])
                    Delhi Jal Board customer support has been notified about the posted complaint.
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                      S
                      Shashank Parihar
                      Feb 14, 2020
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                      Address: K-642, Indra Park, street no.9 near railway line, palam colony, New Delhi, Delhi, 110045

                      Hi sir/madam,

                      This is to inform you that we are getting dirty and black drinking water from tape every day in my locality h. Flat no.104, k-642, indra park, street no.9 palam colony, near railway line, new delhi 110045. This water is so dirty that it smells really bad. I have never expected that the quality of water that delhi jal board. This worst quality of water causing many hazardous problems on our health and it is specially affecting our children's health. This problem is not limited to me as it is also affecting my neighbors family.

                      I am raising this concern to you as i believe it will addressed asap by helping us in getting good quality of drinking water from delhi jal board. Request you to address it asap as it is making our living very difficult.

                      Thanks,
                      Mayank pratap singh
                      Contact no. [protected]
                      +1 videos
                      Delhi Jal Board customer support has been notified about the posted complaint.
                      Zone: 14/SZ-2
                      Connection: 43919
                      MR Code: 502
                      K No: [protected]
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                        A
                        airindiaashok
                        Feb 14, 2020
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                        Address: RZ179, Raghu Nagar Pankha Road, New Delhi, New Delhi, Delhi, 110045

                        This is to inform you that four water connections have been installed in my home, whose meter numbers are: [protected] [protected] [protected] [protected].

                        The bills against above four meters were related to me, and there are no pending payments required to be paid for these connections & everything are clear. I would like to bring your notice that some of the bills which are being sent to me wrongly at my address and

                        They are not pertained to me as per below details :1. K no. [protected], bill no.[protected] dated 14.01.2020 for rs.14, 246.00 - wrong bill 2. K no.[protected], bill no.[protected] dated 06.09.2015 for rs.2901.43 - wrong bill 3. K no.[protected], bill no.[protected] dated 23.09.2016 for rs.3607.53 - wrong bill.

                        Because of these wrong bills, unnecessary confusion are happening and i have also visited many times to your office located at kakrola morh and made complaints to resolve the issue, however, yet no positive response have been received.

                        You are requested to investigate the matter and wrong bills which are showing in my account may be removed at the earliest.
                        An urgent action in the matter shall be highly appreciated.

                        Best regards
                        Ashok kumar tanwar
                        Mobile. No. [protected]
                        Residential address: rz179, raghu nagar pankha road
                        New delhi - 110045
                        Delhi Jal Board customer support has been notified about the posted complaint.
                        Feb 14, 2020
                        Updated by airindiaashok
                        This is to inform you that four water connections have been installed in my home, whose meter numbers are: [protected] [protected] [protected] [protected].

                        The bills against above four meters were related to me, and there are no pending payments required to be paid for these connections & everything are clear.I would like to bring your notice that some of the bills which are being sent to me wrongly at my address and

                        They are not pertained to me as per below details :1. K NO. [protected], BILL NO.[protected] DATED 14.01.2020 FOR RS.14, 246.00 - WRONG BILL 2. K NO.[protected], BILL NO.[protected] DATED 06.09.2015 FOR RS.2901.43 - WRONG BILL 3. K NO.[protected], BILL NO.[protected] DATED 23.09.2016 FOR RS.3607.53 - WRONG BILL.

                        Because of these wrong bills, unnecessary confusion are happening and I have also visited many times to your office located at Kakrola Morh and made complaints to resolve the issue, however, yet no positive response have been received.

                        You are requested to investigate the matter and wrong bills which are showing in my account may be removed at the earliest.
                        An urgent action in the matter shall be highly appreciated.

                        Best Regards
                        Ashok Kumar Tanwar
                        Mobile. No. [protected]
                        Residential Address: RZ179, Raghu Nagar Pankha Road
                        New Delhi - 110045
                        Feb 14, 2020
                        Updated by airindiaashok
                        This is to inform you that four water connections have been installed in my home, whose meter numbers are: [protected] [protected] [protected] [protected].

                        The bills against above four meters were related to me, and there are no pending payments required to be paid for these connections & everything are clear.I would like to bring your notice that some of the bills which are being sent to me wrongly at my address and

                        They are not pertained to me as per below details :1. K NO. [protected], BILL NO.[protected] DATED 14.01.2020 FOR RS.14, 246.00 - WRONG BILL 2. K NO.[protected], BILL NO.[protected] DATED 06.09.2015 FOR RS.2901.43 - WRONG BILL 3. K NO.[protected], BILL NO.[protected] DATED 23.09.2016 FOR RS.3607.53 - WRONG BILL.

                        Because of these wrong bills, unnecessary confusion are happening and I have also visited many times to your office located at Kakrola Morh and made complaints to resolve the issue, however, yet no positive response have been received.

                        You are requested to investigate the matter and wrong bills which are showing in my account may be removed at the earliest.
                        An urgent action in the matter shall be highly appreciated.

                        Best Regards
                        Ashok Kumar Tanwar
                        Mobile. No. [protected]
                        Residential Address: RZ179, Raghu Nagar Pankha Road
                        New Delhi - 110045

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                          P
                          pogologo
                          Feb 12, 2020
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                          Address: 110093

                          I am a resident of gali no. 12, ashok nagar, main wazirabad road, delhi-110093.

                          There is a man in our street running an "illegal bike washing centre" and he washes the bikes with drinking water (Tap water) and u can guess how much water is wasted.

                          People in india don't have water for drinking and this guy is washing bikes with it. Pathetic!!

                          Water: the elixir of life
                          Essay on water conservation - it is said that around 3.7 billion years ago, the earth cooled down and had warm oceans.in these warm water bodies, the first single-celled organisms evolved. Thus, water was instrumental in the origin of life. 70% of the earth is covered with water, and up to 70% of the human body is made of water. Today we have millions of marine species, but many plants and animals evolved to survive in non-saline conditions.

                          The human civilization rose on the banks of rivers. Early human beings settled down along the fertile river basins as it was easy for growing crops, and was convenient for transportation too. Presently, agriculture demands for 70% of the freshwater needs. Industries and domestic uses share the rest thirty percent. But this precious resource has become scarce due to many human-made reasons.

                          Water scarcity
                          Only three percent of the total water available is freshwater. But more than sixty percent of this potable water is locked up in ice caps and glaciers. Therefore, we humans must consume water judiciously. But so far, we have done the reverse. We exploit water extensively for agriculture and industrial purposes.

                          Moreover, we haven't kept our water bodies clean. Industrial effluents and sewage discharges are directly let into rivers.in cities, buildings come up on dried ponds and lakes. So, when it rains, we don't have the facility to store the rainwater. Therefore, we not only have frequent flash floods, but the rainwater goes to the sea and gets wasted. We use the fertile soil from riverbeds carelessly, and it leads to flooding in riverine areas too. So, we humans are primarily responsible for reducing the holding capacity of water bodies.

                          We live in concrete jungles, and a green cover is almost missing in our cities. It is the roots of trees that help in retention of groundwater. Moreover, plants release oxygen and absorb carbon dioxide. Thus, they are instrumental in curbing global warming. Lesser warming implies a slower melting of ice sheets and glaciers, thereby, preserving the largest source of freshwater. Floods and storms are natural events, but nature has its way of replenishing the water that flows into the seas. But we humans have a history of clearing up forests for various purposes like agriculture, industrialization, and human settlements.
                          Delhi Jal Board customer support has been notified about the posted complaint.
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                            D
                            Dr. Ashwin Poddar
                            Feb 12, 2020
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                            Address: bahl dental clinic and implant centre, New Delhi, Delhi, 110018

                            Respected sir/madam
                            I got installed a new water meter in the month of september 2019 by delhi jal board employee with k no: [protected]. I have received a water bill of rs. 9217 with bill period of 5/10/19 to 7/12/19 (I. E 2 months). There is not any previous balance or pending amount.
                            I have a 200 litre water tank only. I do not live here full time. There is neither cooking nor clothes washing type of household work involved.
                            Kindly have a look into this matter.
                            Yours faithfully,
                            Ashwin poddar
                            23a/7b ground floor
                            Tilak nagar, new delhi.
                            Delhi Jal Board customer support has been notified about the posted complaint.
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                              Y
                              yougesh kumar
                              Feb 12, 2020
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                              Address: KAROL BAGH, New Delhi, Delhi, 110005

                              I yogesh kumar member at anytime fitness pusa road, new delhi. I joined this fitness centre on 10.11.2019. I heard a very high of you. But it is disgusting as many a time requested to use the tv for tv news in reply your well educated trainer asked that he has no knowledge of operating tv and he wont help in any case. I asked him should i contact to your management then the said he is least bothered, and challenged me you may complaint to any superior and he would not use the tv. I took annual membership but the kit has not yet been provided till date.
                              Is this treatment to a upcoming new member. I have initiated my all friend circle to joint any time. But such behavior of your staff will hurt the other members.
                              Mobile no.[protected]
                              [protected]@gmail.com
                              Delhi Jal Board customer support has been notified about the posted complaint.
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                                J
                                jaydeepbijlani
                                from Delhi, Delhi
                                Feb 11, 2020
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                                Resolved

                                Hello,

                                Today i received incorrect water bill of
                                Rs 7098. As per customer care my usage is 137 units for two months. Then is came to know from customer executive that the reading i have been charged is incorrect i. E. Instead of 2895 unit reader noted for 2995 unit which means 100 unit extra.

                                Please look into this issue
                                Customer kno. : [protected]
                                Feb 12, 2020
                                Complaint marked as Resolved 
                                Company corrected the bill
                                Delhi Jal Board customer support has been notified about the posted complaint.
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                                  B
                                  bansalz
                                  Feb 11, 2020
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                                  Address: B-3/9, Janakpuri, New Delhi, Delhi, 110058

                                  Respected sir/madam,
                                  This is to inform you that we are getting contaminated drinking water from tape since last few days at my locality at b-3/9, janakpuri, new delhi-110058. This water is so dirty that it giving fouls smells & really bad. It seems water is coming from drain and colour of water is also dirty i have never expected that the quality of water supplied by delhi jal board is going down day by day. This worst quality of water causing many hazardous problems on our health and it is specially affecting our children's health. This problem is not limited to me as it is also affecting my neighbour’s family.
                                  I am raising this concern to you as i believe it will be addressed asap by helping us in getting good quality of drinking water from delhi jal board. Request you to address it asap as it is making our living very difficult, kindly take on priority,
                                  Thanks,
                                  Sanjeev bansal
                                  Contact no. [protected]
                                  Delhi Jal Board customer support has been notified about the posted complaint.
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                                    Manya Seraphin Natal
                                    Feb 10, 2020
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                                    Address: Mansarovar garden, New Delhi, Delhi

                                    Dear sir/madam,
                                    This is to inform you that the supply water in mansarovar garden near indian overseas bank ring road marble market is having very foul smell we get stomach cramps and fall ill very frequently. The supply water that we receive is sometimes black in color and smells like gutter water. I would request you to kindly take this on a serious note.
                                    Delhi Jal Board customer support has been notified about the posted complaint.
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                                      R
                                      Rajanmehta1963
                                      Feb 10, 2020
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                                      I made a complaint (Complaint no. 172) for blockage of sewer.
                                      The complaint was attended after a weeks time but of no use. On inquiring, it was told to me that mr. Sagar, engineer, is looking for this. After getting in touch with him, he informed me that the complaint was attended within a day. But sorry to inform you that next day no one has attended the complaint. The complaint was attended on 07.02.2020 but the problem still exists. As 8th/9th february was holiday so i contacted mr. Sagar on 10th february, 2020 around 3.30 pm and he was very rude just like he is doing my personal work.

                                      Mr. Sagar is a public servant and he has not giving me any favour but he is doing his duty nothing else.

                                      You are requested to please look into the matter.
                                      Delhi Jal Board customer support has been notified about the posted complaint.
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                                        Rishi_Pal
                                        Feb 7, 2020
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                                        Address: New Delhi, Delhi, 110034

                                        Dear team,

                                        Meter reader has taken our reading incorrectly. By mistake the reading of ground floor meter is exchanged with the reading of 1st floor meter. We have attached the photographs of both the meters in the attachment. As per the meter reading of meters as given below:
                                        For k. No. [protected] - reading taken by the meter reader 203
                                        For k. No. [protected] - reading taken by the meter reader 188
                                        Request you to double check and share the correct bill as per the actual readings, so that we are able to pay our water usage bill.

                                        Hope you will do the needful.

                                        Regards,
                                        Rishi pal singh
                                        Delhi Jal Board customer support has been notified about the posted complaint.
                                        Sir new water cnnection ke liye form submit kiya tha ek month ho gya abhi tak koi karwahi nhi hui h plz
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