Delhi Police — Fraud and cheating by Agent of Exide Life Insurance

Address:	New Delhi, Delhi, 110059
Website:	Exide Life Insurance

Hi,

Below is story of false commitment by Metis Marketing Service Pvt LTD., associated with Exide life Insurance Advisor (Advisor code[protected], on that basis I would like to complaint that I have been cheated from both Exide and the agent (Kamal Sharma, mobile no. [protected])

• Agent advised me whatever policy I would take the Exide will give 30% commission, therefore for that the agent will create additional client id for which I will get additional document apart from policy and will issue by Exide Life Insurance.
• I took the policy of Rs 50000 on that basis even though I found few clauses were not there as when I received the policy document. I also tried to get the clarification from customer care but they did not provide any appropriate answer.
• I also said by customer care executive that I can cancel the policy via telephonic. I also wrote several emails to all started from 7th of Aug, 2016 as well but did not get even solution or reply. I have attached all that emails herewith the complaint.
• When I talked to advisor on the same, he promised that it would take few more days for activation of client id-EXIDESBN00001989.
• I somehow late to cancel the policy as I was made confused by advisor, agent promised me that I would not get commission the agent will cancel the policy anytime within 1yr of time.
• However, I phoned customer care on 15th day at 4pm to cancel the policy but they refused that time and asked them that I was said I would cancel the policy through by customercare as well. Anyhow I asked them to give me one day extra as I was cheated. I complaint on the same to confirm me on the extra time . I got the call 3days later and has been said that It is not possible to cancel the policy.
• I emailed to all the department on the issues but still no solution.
• There is one more person involved in that case –Mr Ashok Kumar (saying part of finance department of Exide Life Insurance- mobile #[protected]) .Ashok said If I will take one more policy of Rs 20000 then I would get bonus so I take one more policy eventually I cancelled within time when I did not get any bonus and come to know that agents are cheating and done false commitments. They have been playing with my emotion by making me fool.
• Even after 5months I did not get the document on client id activation nor any commission. This has been caused immense frustration and loss of Rs 50000 in wrong policy.

I filed written complaint in Exide life insurance, Kirti Nagar center in Delhi and he convince me that I would get my money back and would take appropriate action against the agents. I have also copied all my emails to Delhi Ombudsman center.

Please consider this case on urgent basis and take strict action against the said agents and cancel my policy[protected] on the basis of false commitment and cheating case as I do not want to continue with this policy.

Regards,
Rajesh