Delhi Transport Corporation [DTC] — Amount deducted but pass not issue

I am writing to bring to your attention an issue I encountered while applying for an online bus pass through your platform. On[protected], I initiated the application process and made a payment of Rs 1000 for the bus pass, as per the instructions provided on your website.

However, despite the successful deduction of the payment amount from my account, I have not received any confirmation or communication regarding the status of my bus pass application. This has left me concerned and inconvenienced, as I am unsure about the progress of my application and when I can expect to receive the pass.

To help you investigate and resolve this matter promptly, I have included the transaction details below:

Transaction Date and Time:[protected], 09:02AM
Transaction Amount: Rs 1000
Payment Method Used: UPI
Transaction Reference/ID:[protected]
I kindly request your immediate attention to this issue and a prompt resolution. I would appreciate it if you could confirm the status of my application and provide any necessary steps or information to ensure that my bus pass is processed without further delay.

If there are any additional details or documents needed from my end to facilitate this process, please do not hesitate to inform me. I am willing to cooperate fully to ensure the successful issuance of my bus pass.

I understand that technical glitches can occur, and I am hopeful that this matter can be resolved swiftly. Your prompt response and assistance in this matter would be greatly appreciated.

Thank you for your attention to this issue. I look forward to hearing from you at your earliest convenience.

Sincerely,

Suraj
[protected]