[Resolved] Delhivery — AWB[protected] extended delay

[Resolved] Delhivery — AWB[protected] extended delay

J jd77 Oct 8, 2026 Oct 9, 2026 This thread was updated on Oct 9, 2026

AWB[protected] booked in Goa: Sep 23, 2026 Shipment picked up from Goa: Sep 24, 2026 Shipment arrived in Pune: Sep 27, 2026 Shipment first delivery attempt: Sep 28, 2026 (and they lied about the recipient being unavailable) On Sep 29, I reached out to their chat support and was told the shipment would be delivered in 24 to 48 hours. Screenshot attached. Since that day, they keep repeating that it will be delivered but it never is. I have called, emailed and reached out to their chat support multiple times almost every day They have not reattempted delivery even once. And the one time they tried (Sep 28) they lied about the recipient not being available. On Oct 6, the recipient actually received another package delivered by Delhivery. So it's not that you don't know where she lives or you can't find her or contact her. You can. The recipient and I are family and this shipment contains personal items that hold sentimental value. You have already caused both o[censored]s so much stress with all the lies and this unacceptable delay. Delhivery is clearly in violation of the Consumer Protection Act. And I am more than willing at this point to take further legal action because it's evident that my attempts to resolve this amicably are not working. Was this information helpful? No (0) Yes (0)
Oct 10, 2026 Complaint marked as Resolved I had to call Delhivery repeatedly to get this sorted. I wasn't able to get through if I called them directly. I had to call them via the app. I also had to chat with them on a daily basis via their website while logged in. This chat support was terrible - it gave inaccurate info a few times. Dunno if it was AI or a human giving wrong info but either way it caused a lot of anxiety. I feel the calls helped the most. If you call outside their working hours, leave a voicemail and they'll call back. I have to admit that the call center agents were quite decent. So don't curse them or be disrespectful. But do keep pressing them to deliver and ask them to be specific. Overall, it took 15 days to deliver the package. When it was finally delivered, we asked the fellow who delivered it what the issue was. He said that the person originally assigned to deliver kept refusing because the package was "too large". So my package sat on the floor of the office for many days till this fellow who finally delivered it decided to do something about it. God bless him. And I hope Delhivery takes action to ensure this doesn't recur. Delhivery customer support has been notified about the posted complaint. Oct 09, 2026 Updated by jd77 It was finally delivered on Oct 9, 2026 at nearly 9 pm. The recipient asked the delivery fellow what the reason for the delay was. He said that the person assigned to deliver it refused to do so claiming that the package was too big to deliver. He was even offered a tempo to help with the delivery but he still refused. If you thought it was too big (it wasn't) why even accept the package for delivery? It makes no sense. And if one person found it too big, wasn't it up to you to make arrangements for someone else to deliver it? Why did i have to call and email and chat with someone almost every day for two weeks to get this done? Customers should not have to do this much work to get you to fulfill your obligations. I'm grateful to the delivery fellow who finally saw the package on the floor of the office day after day and offered to deliver it.
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