Delhivery — Damage my electronics parcel

Address: VILLAGE MOHAMDAPUR POST GILAULA DIST SHRAVASTI UP PIN 271835

To,
The Customer Support Manager,
Delhivery Limited.
Date: [[protected]]
Dear Sir/Madam,
I am writing this letter to lodge a formal complaint regarding the gross negligence in your delivery service. I had booked/ordered an LED TV via Delhivery with Tracking ID [[protected]] on [[protected]].
The parcel was delivered to me on [[protected]]. At the time of receipt, the outer packaging was in poor condition, suggesting mishandling during transit. Upon opening the box, I was shocked to find that the LED TV screen is completely shattered and damaged.
Despite being a 'Fragile' item, your team handled the shipment with utter carelessness. I am attaching the following supporting documents for your reference:
1. Clear photos and videos of the damaged TV and the outer box.
2. Delivery Receipt/POD.
I request you to investigate this matter immediately and provide me with a full refund of the TV’s value or a brand-new replacement. If I do not receive a satisfactory resolution within 3 working days, I will be forced to escalate this matter to the National Consumer Forum and take legal action.
My Details:
• Name: [SAURABH SHARMA]
• Phone: [[protected], [protected]]
• Address: [VILLAGE MOHAMDAPUR POST GILAULA DIST SHRAVASTI UP PIN 271835]
I look forward to your prompt response and a quick resolution.
Regards,
[SAURABH SHARMA]