Delhivery Complaints & Reviews

Address: Delhivery pvt ltd, haryana

My order number [protected]
Staus shows already delivered, i try to contact my times but not get proper answer

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Dec 21, 2021

Updated by Niyasahammed Delhivery status shows already delivered, but not get my order

Dec 21, 2021

Updated by Niyasahammed Not resolved horrible experience from delhivery,

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Address: Jevargi gulbarga Karnataka

Product is not delivered yet to me tracking ID [protected]
Please check with the delivery boy and my other products are also showing delivered but not delivered to me

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Address: Gurugram Haryana

Please reference to ABW No [protected]. No contact was made to me and courier RTO. Please make it delivered as soon as possible. On any obstacle/query contact me on [protected]

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Address: Bilaspur-HR

The company has not updated the status of the parcel from yesterday and return of the parcel is urgent so I request them to kindly look into the matter and update and arrange return to the seller ASAP. Below are also attached screenshots that they are just postponing the dates to next day every day. No contact number for consumer support and no email communication with the courier company, Delhivery. Bilaspur-HR

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Address: Achhej gaon jhajjar haryana 124106

My order is not pickup yet

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Address: Jevargi, gulbarga Karnataka 585310

Tracking ID:[protected]

I have placed the order on shopee app and this is twice that my order shows delivered and I have not received any OTP or any call from delivery boy.
Even like other apps provide delivery agent number they didn't provided that too.
And on the top of it delhivery don't have any real customer support and their toll free number does not get connected easily if i get they don't have answer for it.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2021

Delhivery Customer Care's response Hi, the shipment with tracking id [protected] has been delivered on 19-Dec. Please visit our website (www.delhivery.com) for any further assistance. Thanks

Dec 21, 2021

Updated by Saniya333 No it is showing delivered but it is not delivered to me yet please check with the delivery boy as when we contacted the delhivery office in jevargi they said the tracking number is not showing anything in their system and my another product is also not yet received tracking ID is [protected]

Dec 21, 2021

Updated by Saniya333 Where is your customer service support number and the one listed on your website is not ringing

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Address: Rajgarh Dhar MP, 14/40, Dalpura Marg, Rajgarh, Dhar, MP

Delivery Service Was Worst Service I Have Ever Seen.
Delivery Boy Wrong Update And Incorrect Update About Package.
Delhivery Costumer Support Does Not Give Any Proper Response.

Thank You
- Team Rk

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Address: GURGAON

From past 2 days delhivery is not delivering my product and also it has delayed it by 2 days. It is still postponing the timings and i want them to delivery my product by tomorrow. Or else i am going legal on this matter.

Dec 21, 2021

Complaint marked as Resolved

Delivery got delayed by 2 days and they were changing the delivery date and timings everyday until i complained here.

Delhivery customer support has been notified about the posted complaint.

Dec 20, 2021

Updated by AYUSHboss They changed the delivery date again.

Verified Support

Dec 20, 2021

Delhivery Customer Care's response Hi. We are working on your issue and will resolve it on priority. Thanks

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govindbindra

Dec 20, 2021

Same case happening with me.

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This is my tracking id [protected]
I am very sad to say that today again this product i have not received and website is saying delivered yesterday my one product also not received but it is saying delivered
Please do anything my 2 products are missing but website is saying delivered

Dec 21, 2021

Complaint marked as Resolved

Yesterday at 8 pm i have received my one product delhivery customer service also contacted with me by email Actually product has been bought by delivery boy delivery boy wants to use my product and this is very bad thing about delhivery I request delhivery courier to take strict action against delivery boy of that my product and you should give attention to all your delivery boys i am very very disappointed with your service i will never buy or sell with your courier service

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Dec 20, 2021

Updated by Abhishek halkude Waiting for your update still now i didn't got my product are you really going to deliver my product or should i complaint this incident in police station ? Beacuse because i dont know who is using this products under my name

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Address: Kolkata

Product ordered from Amazon, courier service partner with Delhivery. Not even a single attempt was made for delivering the item hence status kept on updating "delay due to customer request", this a complete lie! I was never informed nor intimidated about delivery. This is the 2nd time it happened. Due to this very same reason i cancelled my previous order. And sadly this time courier partner is DELHIVERY again. A courier service does not want to deliver product, i need to know the reason for this! Here i provided photo proof of what kind of pathetic service provided by Delhivery courier

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I have not received my product which is going to recive today but website is showing product is delivered and delivery boy also not contacted with me still how it can show product is delivered
[protected] this is tracking id

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Dec 18, 2021

Updated by Abhishek halkude Please can anyone resolve this my complaint please i am requesting delhivery to deliver my product

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I had ordered packets of baby food from SlurrpFarm. The tracking status shows it has been delivered after confirmation of OTP while neither any OTP was recd nor any delivery undertaken...

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Hello!

We need to register a complaint regarding a return shipment. It's been more than a month ever since one of our products via the Meesho app (under username: [protected]@theindianspirit.com) was set to be delivered back to our warehouse in Vidyavihar, Mumbai.

The AWB no. of the courier shipment is [protected] was tracking it down from your official website. We got to know that the package is in transit and is already arrived at the Delhivery facility on the 15th Of October.

The expected estimated day of return is set to the next consecutive day each time the team tries to look out for the package status. And yet even after the package has arrived in Mumbai's Delhivery facility, it has exceeded the time span of more than 20 days.

This unprofessional behavior is not acceptable as we are kept hanging to the tread of hope that the package will be delivered in the next 24 hours but no one shows up. If the package is misplaced by your logistic team we would like your department to settle things down by paying us for the value of our product in the package.

Delhivery customer support has been notified about the posted complaint.

Jan 03, 2022

Updated by The Indian Spirit It's been more than 10 days now, no revert from you yet.

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The shipment was booked from Bangalore to Raniganj via Shyplite and carrier was Delhivery.
The shipment was booked on 6th and on 10th of December 2021, it showed received at Dankuni hub, and since then, there has been no update with estimated date being pushed everyday. There is no way to contact them over phone and their complaint form on the webpage is never answered, a customer is left helpless and Delhivery does not care about it. on 17th December, Shyplite website shows the status as shipment missing, and still the carrier does not even care to inform us.
How can a company run without a contact option.

Jan 18, 2022

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2021

Delhivery Customer Care's response Hi. Apologies for the inconvenience. We are working on your complaint and will resolve on priority. Thanks

May 02, 2022

Updated by Krishna Buchasia the issue has been resolved. finally have received the parcel today after 22days.

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I have order some products from mango.com on 26th nov .. who e-mail me the tracker no on 3rd of November i.e.[protected]. As per their delivery partner DELHIVERY.COM. it's been showing that order is yet to pick up front merchant. However I have called and e-mailed the merchant and they have confirmed, that they have send the courier from their side .Kindly check .. my order is stl showing as order pickup pending since last 11 days ... I've been more than 11 days I have not received any update from the company and now I don't know to whom to contact or complaint

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Address: Pune, Maharashtra

My purchase from Amazon with Delhivery reference number[protected] is still not delivered and have received no updates on when will it get delivered

Also there is no way on the Delhivery site an enquiry can be raised nor there is any contact number

Order was to be delivered on 10th December

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Address: ajmira handicraft vill debagram railway station kaliganj nadia distt west Bengal 741137

I booked my consignment on 22nd oct from debagram (west Bengal) to jodhpur it shows booked on 6th nov and till now it stuck in bilashpur . because of this i miss big order as it was a sample for order. also i face financial problem because of this almost 2 month and still no update Delhivery have no costumer care number where i can call when i tweet they reply we reply, we look but no update. now i need full compensation and my loss what i face because of that. My order got cancel because of delay in delver contracted goods. i attached some of the screenshot of tweet and consignment number please look into that and help me. tracking id is[protected]

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Website: www.delhivery.com

I’ve been trying to contact Delhivery customer service or onboarding team for sober a month now. I’ve written 4-5 emails to their support team but haven’t gotten a single revert. Seems like they don’t care about getting new clients on board.

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Tracking id[protected] and[protected]
These two orders aren’t being updated wrt their whereabouts and it’s been more than 2 weeks!!

Jan 22, 2022

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Delhivery Customer Care's response Hi. These shipments have not reached India yet. We will expedite delivery post we receive the physical shipment. Thanks

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Justinegeo

Aug 10, 2024

My order is not delivering. Agent is asking to reorder the product. Delivery person is not willing to deliver the product. He just directly returning to merchant without informing me/ without my permission. I tried delivery reattempt request. Still not willing to deliver. Just returning. Please do the needful.

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Address: Plot 5, Sector 44, Gurugram, Haryana - 122002

I sent a water purifier from noida to indore through delivery doorstep service, I also took delhivery protect plan. The purifier got delivered but both the box and water purifier was damaged. I am trying to reach them but i am not getting any info from their side. My registered contact number- [protected]

Attaching receipts, product and box images.

waybill/tracking number:[protected]
company URL - https://direct.delhivery.com/
company email address- direct.[protected]@delhivery.com

Please help me.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2021

Delhivery Customer Care's response Hi. As communicated to you with reference to your email to our support id, we are working on to resolve your issue. We will share the update on the email chain. Thanks

Dec 20, 2021

Updated by anurag1227 I received below response -

C2C
3:39 PM (20 minutes ago)
to me

Dear Anurag,

Sincere apologies for the inconvenience caused.

Please be informed that we will not be able to compensate for this damage as it occurred due to inadequate packing and product movement inside the box.
â€‹
Such items should be packed in a hard hard EPS thermocol/carton box that provides rigid support from outside and the gaps filled with sponge and cushion material. Also, use five or six-ply bubble wrap from outside the packing. We have also mentioned the packing instructions on our website.

AWB[protected]

Thanks & Regards,
Charu Lata Pal
Customer Experience Team
Delhivery

How is this a solution, I have following points-
1) why pick up did not validate the packing
2)how can you break the whole box while delivery and add every burden on customer
3) if you can not take responsibility of safe delivery why there is plan named as protect and i have to pay extra 300rs for the same.
4) you damaged to whole product, now what is point of sending a product that too in original box of product with original packing.

I need compensation for the same, this is hard earn money and you can not get away with it by making some excuse.

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A

anurag1227

from Noida, Uttar Pradesh

Dec 20, 2021

I received below response

Dear Anurag,

Sincere apologies for the inconvenience caused.

Please be informed that we will not be able to compensate for this damage as it occurred due to inadequate packing and product movement inside the box.
â€‹
Such items should be packed in a hard hard EPS thermocol/carton box that provides rigid support from outside and the gaps filled with sponge and cushion material. Also, use five or six-ply bubble wrap from outside the packing. We have also mentioned the packing instructions on our website.

AWB[protected]

Thanks & Regards,
Charu Lata

Delhivery Complaints & Reviews

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Delivery theft my product

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ABW 10930510158196 Returned without contact to customer

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Return of parcel getting delayed and no update from Delhivery.

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Shipment not pickup yet

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Product shows delivered but not delivered

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Cancelled Reverse Pickup

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I have not received product but it is saying delivered

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Delay Delivery

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I am complaining about one product

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Status shows delivered but I have not yet recd the package

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Complaint for Postponing Return Shipment

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Shipment not delivered and no response / shipment missing.

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Order delivery delayed

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Product ordered is still not delivered

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Regarding my consignment delay

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No customer service

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Order not delivered although been 2 weeks

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