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Delhivery Complaints & Reviews

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Updated: Sep 8, 2026

Complaints 3879

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525

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3354

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Delhivery reviews & complaints page 101

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I have order some products from mango.com on 26th nov .. who e-mail me the tracker no on 3rd of November i.e.[protected]. As per their delivery partner DELHIVERY.COM. it's been showing that order is yet to pick up front merchant. However I have called and e-mailed the merchant and they have confirmed, that they have send the courier from their side .Kindly check .. my order is stl showing as order pickup pending since last 11 days ... I've been more than 11 days I have not received any update from the company and now I don't know to whom to contact or complaint

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Address: Pune, Maharashtra

My purchase from Amazon with Delhivery reference number[protected] is still not delivered and have received no updates on when will it get delivered

Also there is no way on the Delhivery site an enquiry can be raised nor there is any contact number

Order was to be delivered on 10th December

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Address: ajmira handicraft vill debagram railway station kaliganj nadia distt west Bengal 741137

I booked my consignment on 22nd oct from debagram (west Bengal) to jodhpur it shows booked on 6th nov and till now it stuck in bilashpur . because of this i miss big order as it was a sample for order. also i face financial problem because of this almost 2 month and still no update Delhivery have no costumer care number where i can call when i tweet they reply we reply, we look but no update. now i need full compensation and my loss what i face because of that. My order got cancel because of delay in delver contracted goods. i attached some of the screenshot of tweet and consignment number please look into that and help me. tracking id is[protected]

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Website: www.delhivery.com

I’ve been trying to contact Delhivery customer service or onboarding team for sober a month now. I’ve written 4-5 emails to their support team but haven’t gotten a single revert. Seems like they don’t care about getting new clients on board.

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Tracking id[protected] and[protected]
These two orders aren’t being updated wrt their whereabouts and it’s been more than 2 weeks!!

Jan 22, 2022

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Delhivery Customer Care's response Hi. These shipments have not reached India yet. We will expedite delivery post we receive the physical shipment. Thanks

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J

Justinegeo

Aug 10, 2024

My order is not delivering. Agent is asking to reorder the product. Delivery person is not willing to deliver the product. He just directly returning to merchant without informing me/ without my permission. I tried delivery reattempt request. Still not willing to deliver. Just returning. Please do the needful.

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Address: Plot 5, Sector 44, Gurugram, Haryana - 122002

I sent a water purifier from noida to indore through delivery doorstep service, I also took delhivery protect plan. The purifier got delivered but both the box and water purifier was damaged. I am trying to reach them but i am not getting any info from their side. My registered contact number- [protected]

Attaching receipts, product and box images.

waybill/tracking number:[protected]
company URL - https://direct.delhivery.com/
company email address- direct.[protected]@delhivery.com

Please help me.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2021

Delhivery Customer Care's response Hi. As communicated to you with reference to your email to our support id, we are working on to resolve your issue. We will share the update on the email chain. Thanks

Dec 20, 2021

Updated by anurag1227 I received below response -

C2C
3:39 PM (20 minutes ago)
to me

Dear Anurag,

Sincere apologies for the inconvenience caused.

Please be informed that we will not be able to compensate for this damage as it occurred due to inadequate packing and product movement inside the box.
â€‹
Such items should be packed in a hard hard EPS thermocol/carton box that provides rigid support from outside and the gaps filled with sponge and cushion material. Also, use five or six-ply bubble wrap from outside the packing. We have also mentioned the packing instructions on our website.

AWB[protected]

Thanks & Regards,
Charu Lata Pal
Customer Experience Team
Delhivery

How is this a solution, I have following points-
1) why pick up did not validate the packing
2)how can you break the whole box while delivery and add every burden on customer
3) if you can not take responsibility of safe delivery why there is plan named as protect and i have to pay extra 300rs for the same.
4) you damaged to whole product, now what is point of sending a product that too in original box of product with original packing.

I need compensation for the same, this is hard earn money and you can not get away with it by making some excuse.

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A

anurag1227

from Noida, Uttar Pradesh

Dec 20, 2021

I received below response

Dear Anurag,

Sincere apologies for the inconvenience caused.

Please be informed that we will not be able to compensate for this damage as it occurred due to inadequate packing and product movement inside the box.
â€‹
Such items should be packed in a hard hard EPS thermocol/carton box that provides rigid support from outside and the gaps filled with sponge and cushion material. Also, use five or six-ply bubble wrap from outside the packing. We have also mentioned the packing instructions on our website.

AWB[protected]

Thanks & Regards,
Charu Lata

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Website: Delhivery

Sir... My product has been ordered on 29 nov n hasnt been delivered yet by delhivery... The status has not been updated since 2 december...

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I had placed an order with H&M apparels, and Delhivery was assigned as a courrier partner with the tracking ID ending with 8310.
The tracking went as per timeline, but on the day of delivery (15/12/2021), the status was automatically updated as delivered. I have not received my products but the status everywhere showed as delivered. I waited for an entire day hoping there will be delivery sometime in the day. But there was none.
I contacted the customer support, but their help is of no aid. They claim to have a POD which they will share with me in 24-48 hours, they haven't yet. How will they, when I never recieved anything in the first place!

How can you deliver anywhere, when I still have the OTP with me? Why do you share OTP with the customer when you self-update and never deliver the products?

Dec 17, 2021

Complaint marked as Resolved

Delhivery executives solved my issue within the day's time. They relocated my products, which was delivered at a wrong address. The address was incomplete on parcel which was partially even the H&M's fault for not printing the whole address. The person contacted me and rechecked the address. Their respose was on time. I am thankful we could solve this in less amount of time.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Delhivery Customer Care's response Hi, we apologize for the inconvenience. We are working to resolve the issue and will soon contact you to share the update. Thanks

Dec 17, 2021

Updated by Misbah Mulla Thank you, I received my parcel today itself.
It was not entirely Delhivery's fault, but even H&M is partially responsible for this.
The customer address was not complete on the parcel, which might have confused the Delhivery personnel. To which they could have contacted the end customer for verification. But all's well that ends well.
I am thankful for the representatives who called me up and rectified the issue and even delivered my products on the same day.

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Address: Guntur

Website: www.delhivery.com

Hi
I have placed an order in Myntra and it was delivered by Delhivery with the AWB[protected]. Mode of payment is COD and while attempting to pay thru phone pe, the transaction was successful and money got debited. Yet the delhivery person refused saying he didn't receive the payment. We paid again and took the parcel on the delivery guy promising to get the refund in 4-7 working days. It has been 15+ days and nobody is responding. Delhivery team lead- Nagaralu branch has spoken harshly questioning us why we had not maintained liquid cash in hand and instead chose phone pe. Visited office either but no one is responding.

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Address: Mahanubhav Shikshan Sanstha Vambori Ahmednagar Maharashtra 413704

My shipment with tracking ID[protected] is pending for pick up for last so many days and there is no response as to why it is being delayed for no valid reason. Can u please expedite the pick up

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Dec 16, 2021

Updated by NivritiChadha No response and action on the complaint posted yesterday.. Why is the company sleeping and unduly delaying the scheduled pick ups causing discomfort to the customer.

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My Tracking ID is[protected]. My luggage had been picked from Lucknow and already reaches Bangalore on 13th however delhivery team is nether responding to my calls nor confirming of the delivery.
Once I am trying to track, it says rescheduled and just a few minutes before someone called to inform that one of the parcel has been misplaced by them thus they are rescheduling it.
Kindly address this on immediate basis as I am really not sure if product is in safe hands or not

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From Assam, Guwahati. I have ordered a product from Meeso on 28.11.2021 .it was a prepaid parcel. it was assigned to delivery courier with AWB No.[protected]. My address was my official address. the product was out for delivery on 05.12.2021 i.e Sunday. As office was closed on sunday the delivery executive partner Name- Wahid who was assigned the delivery called me . I told him that office is closed today you can delivered it tom me tomorrow. he told me that i will show the product delivered and hand it over to you tomorrow. I gave him the OTP, he showed the product delivered. but till today i.e. 15.12.2021(Wednesday) he did not hand over the product to me. I called him many times .Every time he shows many excuses such as the parcel is kept in office, it is kept in godown, could not find it etc.

Kindly help me out.

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Address: Mumbai

Website: www.delhivery.com

I have booked a courier with Tracking ID[protected]
The product originally need to be delivered with in[protected] but till today it is not delivered and no response from the customer care team.

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My Seller had placed the parcel on 6 dec 21 (AWB:[protected] and from that day the tracking site is showing the status as "Pick up not Done".
Where we called the courier service they are excusing with same reply always that it will be resolved soon and site will be updated.
Today when we took followup for same on call and from office the parcel is not yet dispatched or scanned for process.
Also the behviour of the person was so bad to explain that you don't know how much problems are we facing while working. So please don't tell us us how to work and deliver the service.
Is this something happening all over the Delhivery Courier Services, or there is some loop in Jodhpur office, that they are always giving excuses.

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Address: N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi â€“ 110037

I am a resident of HIG Dx. 187, Katara Hills, Bagmugalia Extension Bhopal-462043.

On 8 December, 2021 at 12:41 pm a Delhivery delivery executive named Siddharth came to my house and gave me a QR code to pay for a COD order. Since I have multiple deliveries delivered via Delhivery for Amazon I paid to Delhivery via UPI an amount of Rs. 1946.50 after which he handed me the package for one Snigdha Shrivastava, a resident of MIG 187, Baghmugalia Ext.

I promptly returned the package to him and informed him about his mistake. He immediately called his superior and informed me that the deducted amount shall be refunded in 48 hours and took the package from me.

Since then I have been continually pursuing him via whatsapp and calls but to no avail. I have also tried complaining to Delhivery but haven't been able to connect to their toll free number nor do they have a complaint mechanism for this issue on their website.

It has been 6 days and my amount hasn't been refunded. I humbly request you to refund the amount incorrectly charged by you due to the mistake of your delivery executive and oblige or else I shall be forced to seek redressal from the judicial system.

Sincerely,
Ashay Anand

Dec 15, 2021

Complaint marked as Resolved

Was called and emailed by Delhivery Support and then their branch manager the same day as filing the complaint. Shared the screenshots and the events with them. The same delivery guy reached out to me a day after and asked me to write an application that the complaint has been resolved. He took a photo of my ID with the application and transferred the amount wrongly charged via UPI into my bank account.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Delhivery Customer Care's response Hi. We will connect with you shortly and resole the issue. Thanks

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I have booked for Pickup service which was supposed to happen on 10th December but till now the package has not yet been picked up and the status shows as shipper unavailable. Everytime it shows the delivery guy is out for pick up but never received a call from their side, and in the evening the status is always updated as Shipper unavailable.

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On December 13th, i was supposed to get my package received by Delhivery, which was internationally coordinated by ARAMEX. I was sent a 4 digit pin to be told to delivery agent when i was handed over my package.
however at 3:48 pm when i checked for update - the system showed that my package had already been delivered. I checked with my residential complex by i did not receive the product. IF i didnt provide the agent with pin and i didn't undersign it then how can it be delivered?
I immediately raised the issue with Delhivery, and also with aramex.
I want this resolved as soon as possible,
shipment ID (delhivery) - G[protected]

Dec 13, 2021

Complaint marked as Resolved

Package was openly delivered without the confirmation pin and i was not contacted by the agent

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I just want to say that I didn't ordered anything from DELHIVERY and recieved a parcel today and payment method was cash on delivery. I want to return this product and want my 1200 rs back as soon as possible. The product is a used one and damaged.

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Anuj mishra an agent from delhivery picked up my return order..but has not updated it...its been 2 weeks he picked up the product.

I have talked to him many times and he is saying that he will share the link with me that its been submitted...but he is lying and making excuses.

Agent: anuj mishra
Ph no: [protected]

My order detail: Delhivery (AWB No.[protected]

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Dec 12, 2021

Updated by Prashant Veersingh ..

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Address: Apollo road

My parcel has not been delivered its still in Guwahati hub n still no updates for the last 3days so kindly deliver the parcel Asap

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