Delhivery Complaints & Reviews

Hi, I need help on this matter, I have been trying to reach delivery customer service, but got no response.
I Have not received my parcel, but it's showing as it's delivered on Sunday. Where did my parcel go? The seller who had sent the parcel i had already raised a complaint, but got no reply from your side.Is this the way you people make money by stealing others goods ?? If not then I want a call back on this.

We need to take legal step against you for sure .

Sharing the pictures of the time of delivery.

Hi,

It's 11 November today. My Parcel left on 23rd October from Delhi. It was supposed to be delivered by 27th October. Ever since then there's only been delays and the delivery gets pushed by a day everyday and there has been zero follow up from company's end except these ridiculous automated replies.

I have been very patient and have waited for almost 20 days now. This is the worst delivery experience ever. I need a response with specific details on their end asap.

As this is ridiculous we have been tryinging to reach dehivery there is not customer service reply for the order no
ID[protected]
Tracking I'd[protected]
It is promised to deliver by today 2 oct
I have to leave tomorrow to outof station it says on hold destination unable to receive.
Atleast give us the option to receive from the location it has reached.

I placed an order on 18th October and the expected date of arrival was 25th. Package showed Out for Delivery early on 23rd, so I promptly rescheduled it for the next day as I was not available on 23rd. On 24th, 25th and 26th October, they kept canceling and rescheduling my delivery saying the customer wasn't available when they did not even once call or reach my place. Its been more than 3 days and their customer support contact number also does not work or is made not accessible to consumers, making it impossible to reach them or lodge our complaints.

Package has been delayed and rescheduled without even my knowledge or consent twice now.

I am writing to express my deep dissatisfaction with the recent delivery experience and the lack of proper support I have received so far. My parcel, containing 2 sarees, 1 chaniya choli, appears to be lost, and despite my efforts to reach out, I have only received automated responses. Nobody has even called me regarding it . I have sent several messages to them over the course of last 20 days.
Tracking Number: AWB #[protected]
package was sent from mumbai to bangalore on 4th october.
Delivery date was 8th October
Description of Parcel: (2 sarees pink & green), one chaniya choli, packed inside a bag (Grey colour) With tape on the zips.

This issue has caused me significant distress, and I feel cheated by the lack of proper customer service. I expect Delhivery to act promptly to locate my parcel and provide clear communication about its status. If the parcel cannot be found, I demand full compensation for the items lost.

They took money for express delivery and my parcel was supposed to be delivered on 4th oct . Then they said 6th and then 7th and now they say 8th . They are not cooperating and I think they are scamming me and will not deliver the parcel and they have done something with it . AWB[protected] .

Hello sir
your delivery boy not give my parcel. I said my OTP but he denied and asked my ADHAR Card . So I don't give my Adhar card to his boy and return my parcel to my purchase shop. I ordered 4 parcel from Surat. All parcels are sending through your courier. What can I do?

FROM TAMILSELVI.K Coimbatore Tamilnadu

The return request was raised three months ago but no courier person came to pick up the item from Delhivery, pallavaram, Nagalkeni, chennai.

Very worst customer service. Simply mentioning as customer not reachable and cancelled as per user request etc.

One courier person have asked for money to return the item. Without money, he told would not take up the product back as it was not same as image. I never paid him a penny so the person rejected it. Then after that no one came to pick up that returned item.

Strict action have to be taken on this courier person and management.

I got one parcel from my company through Delhivery and the parcel reached the machilipatnam Pin-521001 ... From the last 4 days everyday the parcel is picked up by the delivery boys and I am calling them to .. Eveytime they are says some cock and bull stories to me and finally updating that I am not available... They are useless and doing wrong updades. Even some of the guys are asking me is it urgent, , , why u wan it so early.. I alerady waited more than 10 days and still the delivery didnot reach to me..

Tracking Number : AWB#[protected]

I have had an amazon parcel delivered by Delhivery courier. He requested a 672 rupee delivery fee. I had already paid shipping costs as per my amazon order, and evidenced in my invoice. Nowhere did it state I would have to pay anything further. The box itself was damaged. Amazon confirmed I shouldn't pay more.
Now I am getting threatening calls to my number ([protected]) asking for the money and threatening not to deliver any further parcels to me.
I would like this investigated immediately and I do not want any delhivery couriers handling my items

Seller Product COD Fraud

I have ordered a product from website name http://magicalhair.co item is magical red light therapy hair device but recived fake cheap power bank inside the package. Cost of Product 1499

As seller website only having COD option that was fishy.

As my order was COD can we please hold the payment to seller.

Or guide me how to complain regarding seller as on his website no information is available.

Delhivery Awb number [protected]
Vikash Kumar

Please Help me regarding this I am Attaching video related to parcel.

My order was scheduled to be picked up from Mumbai on 25th August 2024. This has been delayed for 2 days. On the app it shows pick up tried but I was never called or informed or anything.
Delhivery forces me to download app to see updates on the ticket I raised on the website. I should have the option to view it there as well.
There is no support staff that I can connect to only robotic responses.

We had send our courier on 14th August 2024 the estimated delivery time was said as 23rd August 2024 and now the estimated delivery is delayed and showing it on 28th August 2024. The parcel contains some important things that is urgently needed and food items that may get unusable due to the delay.At the time of booking they said it will be delivered 9 days.

Awb[protected]
Pickup date- 8 August

Package has been stuck in Bilaspur, Haryana for so many days, still not showing signs of being shipped. They keep extending the expected delivery date. It was supposed to be delivered by 16th August. Contacted customer service, all they do is give the same reply, "please be patient blah blah, operational delays blah blah"
Same seller sent me two packages, they were pickedup on the same date, so why is one lying on my shelf while the other is still thousands of kilometres away? Why keep extending the delivery date when I could've saved time by cancelling the order and getting it delivered via other courier service. If delhivery cannot do the one thing they charge money for, they shouldn't be in business, it's both illegal and unethical.

I have received a damaged product from MYNTRA for which I scheduled a return stating the product is damaged.
The return pickup was scheduled with DELHIVERY executive who has rejected the pickup 4 times without even verifying the product and forcefully obtained OTP for delivery.
The company is constantly harassing me regarding the pickup of the aforementioned product.

I am writing to express my frustration and concern regarding the status of my shipment with AWB #[protected]. The package was picked up from Bangalore Basavannagudi area on 28th July and reached the Destination Delivery Center in Visakhapatnam by 30th July. However, there has been no update on the shipment since then.

Despite lodging multiple complaints through social media and their app, I have not received any proper response from their customer support team. Each time, the issue is flagged as delayed due to operational issues, but no concrete solution or estimated delivery time has been provided.

This delay is causing significant inconvenience, and I urgently need assistance to ensure the prompt delivery of my shipment. I request your immediate attention to this matter and a resolution at the earliest.

I am writing to express my frustration regarding a significant delay in the delivery of my package by Delhivery. My package, which contains a Turbo Cooling Blower, with tracking number AWB #[protected] arrived at the nearby facility in Aluva over two weeks ago on[protected]. Despite multiple follow-ups and assurances from Delhivery's customer support, my package has still not been delivered.

Details of the Complaint:

Order Date:[protected]
Expected Delivery Date: in 5-7 days
Current Status: Arrived at Aluva facility on[protected], but not yet delivered.
Tracking Number: AWB #[protected]
Order Confirmation Number: Order No. 35617
Item: Turbo Cooling Blower
I have reached out to Delhivery's customer support team multiple times through [email/phone/chat], but I have not received a satisfactory response or resolution. The delay has caused me considerable inconvenience as I urgently need the Turbo Cooling Blower for my business purpose.

I request immediate action to ensure the prompt delivery of my package. If the issue is not resolved at the earliest, I will be compelled to escalate this matter to higher authorities and relevant consumer forums.

I raised a complaint regarding a damaged product purchased from nykaa app then they issue its pick up on 23 jul 2024 . Delivery agent called so my brother take the item to return it then Delivery agent said that i 've to return 2 items however i complained about only 1 item. And i also gave the OTP. But He didn't take the item then i called him why you didn't take the item he said i 've to return 2 items i told no its only a single product he didn't listen to me and talked very rudely and said then where he get the other. I tried to talk him and told plz check from your side may some technical issue is there. But he didn't listen and disconnected the call. Then again i called him and told if he was not taking the order then plz cancel so that i can reschedule it again. He canceled the pick up by giving the reason that i was unavailable. From that i'm trying to get the damaged item returned but its in vain. I reschedule it for 24 jul 2024, 25 jul 2024 but no picked up the parcel. I also tried to make complaint on the delhivery service they replied that today will pe picked up the product but no response no tracking updates plz resolve the issue asap . Thank u

AWB[protected] Parcel had been sent to Banaswadi Banglore on 17/ 7/ 24 which reached Hosekote on 18/7/24 evening. Initially ETA 21/7/24 Rescheduled 24/7/24.Querry raised Ticket made Talked to Hosekote facility staff but they did not bother to deliver.
24/2/24 received a Email stating that parcel damaged/material perished so we are discarding.
This is HIGLY unprofessional and gross Negligence of Hoskote facility.I fail to understand what made them to hold the parcel since 18/7/ 24.
Indeed refund of material cost INR 1000+courier charges INR 592.

I am writing to formally acknowledge receipt of a parcel delivered by your service on[protected]. However, I regret to inform you that this parcel, purportedly from an Amazon seller, is fraudulent. We have not placed any orders with the said seller nor authorized any purchases under our account.
Details of the fraudulent parcel:
 Tracking Number: [protected]
 Order ID: KLOP6379
 Sender: Rakesh Sadi Mall
 Contents: Saree (SKU J5N1076)
 Amount: 798
Upon receiving the parcel, it became evident that it was sent in error or as part of a fraudulent activity, likely a result o[censored]nauthorized use of our information.
We request your immediate attention to this matter. I kindly request refund for the amount paid for this unauthorized parcel. Additionally, we would appreciate your assistance in ensuring our account details are secure and not compromised.
Thank you for your prompt attention to this matter. Please contact me at [protected] if you require any further information or clarification.