Delhivery Complaints & Reviews

I am writing to express my frustration regarding a significant delay in the delivery of my package by Delhivery. My package, which contains a Turbo Cooling Blower, with tracking number AWB #[protected] arrived at the nearby facility in Aluva over two weeks ago on[protected]. Despite multiple follow-ups and assurances from Delhivery's customer support, my package has still not been delivered.

Details of the Complaint:

Order Date:[protected]
Expected Delivery Date: in 5-7 days
Current Status: Arrived at Aluva facility on[protected], but not yet delivered.
Tracking Number: AWB #[protected]
Order Confirmation Number: Order No. 35617
Item: Turbo Cooling Blower
I have reached out to Delhivery's customer support team multiple times through [email/phone/chat], but I have not received a satisfactory response or resolution. The delay has caused me considerable inconvenience as I urgently need the Turbo Cooling Blower for my business purpose.

I request immediate action to ensure the prompt delivery of my package. If the issue is not resolved at the earliest, I will be compelled to escalate this matter to higher authorities and relevant consumer forums.

I raised a complaint regarding a damaged product purchased from nykaa app then they issue its pick up on 23 jul 2024 . Delivery agent called so my brother take the item to return it then Delivery agent said that i 've to return 2 items however i complained about only 1 item. And i also gave the OTP. But He didn't take the item then i called him why you didn't take the item he said i 've to return 2 items i told no its only a single product he didn't listen to me and talked very rudely and said then where he get the other. I tried to talk him and told plz check from your side may some technical issue is there. But he didn't listen and disconnected the call. Then again i called him and told if he was not taking the order then plz cancel so that i can reschedule it again. He canceled the pick up by giving the reason that i was unavailable. From that i'm trying to get the damaged item returned but its in vain. I reschedule it for 24 jul 2024, 25 jul 2024 but no picked up the parcel. I also tried to make complaint on the delhivery service they replied that today will pe picked up the product but no response no tracking updates plz resolve the issue asap . Thank u

AWB[protected] Parcel had been sent to Banaswadi Banglore on 17/ 7/ 24 which reached Hosekote on 18/7/24 evening. Initially ETA 21/7/24 Rescheduled 24/7/24.Querry raised Ticket made Talked to Hosekote facility staff but they did not bother to deliver.
24/2/24 received a Email stating that parcel damaged/material perished so we are discarding.
This is HIGLY unprofessional and gross Negligence of Hoskote facility.I fail to understand what made them to hold the parcel since 18/7/ 24.
Indeed refund of material cost INR 1000+courier charges INR 592.

I am writing to formally acknowledge receipt of a parcel delivered by your service on[protected]. However, I regret to inform you that this parcel, purportedly from an Amazon seller, is fraudulent. We have not placed any orders with the said seller nor authorized any purchases under our account.
Details of the fraudulent parcel:
 Tracking Number: [protected]
 Order ID: KLOP6379
 Sender: Rakesh Sadi Mall
 Contents: Saree (SKU J5N1076)
 Amount: 798
Upon receiving the parcel, it became evident that it was sent in error or as part of a fraudulent activity, likely a result o[censored]nauthorized use of our information.
We request your immediate attention to this matter. I kindly request refund for the amount paid for this unauthorized parcel. Additionally, we would appreciate your assistance in ensuring our account details are secure and not compromised.
Thank you for your prompt attention to this matter. Please contact me at [protected] if you require any further information or clarification.

Hi Team,
I requested a online parcel pickup from Delhivery services to send a package from Bangalore to Jammu. It was scheduled to be delivered on 7th July but was delayed. The tracking details show it is still in bangalore till 5th July. There were no updates on the package. There is no direct line to reach the customer care and I am not getting any details on the whereabouts of the package. I'm highly concerned.
Moreover, I requested for cancellation of the package today on 10th July and it started showing delivery date as 1st Jan. this is a high matter of concern now. Please help me in retrieving my package now. There is no body who is picking up the call or helping

On 29th Jun'2024 got SMS from Delhivery along with OTP. We have ordered multiple orders from different E-Commerce. When I got SMS, I was Out of Town and forwarded SMS to my Spouse. Delhivery person came and said that its COD, My Spouse tried to reach on before collecting product, but i was unable to reach over phone. Finally she paid amount and collected product after sharing the OTP. When we the product, we were shocked with items, since we didn't order those items(product). There is no invoice copy in the parcel. There is only one label outside the parcel with shipment details and AWB, Seller Name and SRT. we were shocked after seeing the seller details. Seller name is Delhivery and address: SRT. its booked by Delhivery only, But at the bottom return address mentioned as: 205, Mahavir Industrial Estate, Station Road, Bhestan, Surat. Searched in google, here is no seller information available with this name.
I am tried to reach Delhivery over E-Mail, they are sharing seller phone numbers and asked for return my money.
Looks this is scam started by Delhivery only. If this is not scam, why Delhivery is not sharing Seller details when customer asked. Here either seller might have came you office and booked the parcel and you might have reach seller shop to collect it. Both ways you must collected contact details. how come your Delhivery accepted this parcel.
Please return my money and collect the product.

Highly delayed package. Booked on June 5 from Bangalore for Pune. Yet to reach as of June 16.
AWB[protected]

Sir, Kindly Speed Up My Shipment AWB NUMBER : [protected] and Deliver My Package to me Tomorrow Itself and also Please make Sure to Place a Call to me Before Delivery.

Earlier the date of delivery is 25th May 2024, and now it is changed to 25th May. It caused me inconvenience. Order is of BOAT Headphones and still seller like boat is not taking action against this delivery agencies.

I have ordered refrigerator from

LG electronic India private limited.
Titanium Logistics and Industrial Park LLP, Warehouse No 1 & 3, Near Maladi Mata Temple, 382220 India

They are saying my refrigerator shipped through Delhivery and when i track the shipment. its showing only "Delivery agent didn't contact and delivery delayed". I tried to contact LG customer care but they are saying its with Delhivery and online there is no option to contact Delhivery delivery agent. I paid full amount but didn't get my refrigerator.

It has been shown processing AWB number (pending order) and i don't get any of contact, order confirmation or refund and resolving for my issue from Company side. So please kindly resolve my problem.

AWB number :[protected]

A parcel booked on 20 May 24 at Chennai AWB [protected] not delivered in Hyderabad till date. No response to online complaints and no response from IVR calls. Parcel was marked urgent and its five days now, no trace of the parcel

Very poor service by delhivery. No customer support, fake app and service.
They took your money and in place of refund they will make you fool. No customer care number not responding mails. After many follow-ups and creation of many tickets to app. No response found.
Awb[protected]

No attempt was made to deliver and just updates that customer has refused for Doorstep Delivery. We are chasing and calling the Courier person to guide the address and he denied to attend the calls.

I am trying to book a shipment with Delhivery for a package weighing 477 grams. However, I was dismayed to find that upon confirming the shipment booking, the only available option was the default range of 500 GM–2 kg. Despite there being other suitable options for my package's weight, they were inexplicably disabled, leaving me with no choice but to pay extra for a service I did not require.

This practice appears to be a deliberate attempt to extract additional fees from customers by limiting their choices and forcing them into unnecessary expenditures. Such conduct not only undermines trust in Delhivery's services but also raises serious ethical concerns.

I urge you to investigate this matter promptly and take appropriate action to rectify the situation, such as revising the booking system to allow customers to select the most suitable option based on their package weight, and ensuring transparency in pricing and service offerings.

Their addresses:

Gurgaon
Plot 5, sector 44 Gurgaon, Haryana - 122001

Goa
Plot No.59A-1 and 59A-2, Pilerne Industrial Estate, Pilerne, Bardez, Goa - 403521

Bangalore
Prestige Towers, 6th floor, 99 & 100, Residency Rd, infront of Cash Pharmacy, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka - 560025

Hyderabad
Aurobindo Galaxy, Plot No. 1 forming part of Sy. No. 83/1, Hyderabad Knowledge City, Raidurg, Hyderabad - 500081

Mumbai
Prima Bay, B-wing, 6th floor, CTS No. 117A/1D, Gate no. 5, TC - II, Saki Vihar Road, Powai, Mumbai - 400072

AWB:[protected]

The delhivery team has mishandled the package during transit and has not delivered the product till date.

After raising multiple tickets, they mentioned that the product has perishable goods and hence discarded. However, the product has a mix of both perishable and non-perishable goods.

They haven't delivered the product yet with the non-perishable goods. Also, there is no customer support number to talk with the agent to know the status.

In the app, they are just updating the status as delivery is delayed and will be delivered tomorrow. This status has been going on since 3rd May 2024.

My shipment STUCK in DELHIVERY COURIER CENTRE AGRA from 27/04/2024. Please Forward it .Tracking No.[protected]

This is regarding my order with AWB[protected]. My package updates says that the delivery executive was not able to reach me. This status is showing for 4 days now. It has been showing out for delivery thrice and no delivery attempts have been made.
The update on the tracking now says ‘Package missing in audit’. There is no response from your customer service!
This is extremely horrible. I am losing business because of your pathetic service. I need this package to be delivered soon! This shipment is already in transit for almost 8 days now!

Worst service everrrrr!!! i sent an urgent document using your express delivery and now the package is delayed by 7 [censored]ing days!!! why are you even a courier service or why don't you use pigeons for delivery, i bet they are faster!

Also, do you even look into service ticket you create? or is it a fake customer service gimmick?

I'm deeply disappointed by the appalling behavior of your delivery personnel
today. The delivery boy not only exhibited rudeness but also denied delivering my package without justification. Such unprofessionalism is intolerable. I demand immediate action against the responsible party and assurance of faster, reliable delivery in the future. My trust in your company's service has been shattered. Urgent measures are needed to restore it.
tracking id [protected]

I ordered my shipment via delhivery AWB - [protected] on 28th march and it reached the delivery facility of my city on 1 april. It has been over 3 days the tracking website shows the same location of the parcel and has not been yet out for delivery. The parcel is being delayed from past 2 days and we can't even contact the consumer care of the company.

AWB - [protected]
AWB 2 - [protected]