Delhivery Complaints & Reviews

I'm raising a complain against your agency in rajouri that the delivery boy has cancel my parcel without any intimation

The members of the franchise will behave very rudely with the customers

At my first order the delivery boy call me and asked me that u will come yourself to collect your parcel

And now he cancel my order without any intimation

My order id is..[protected]
Customer name.. Poonam gupta

Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me On or Before 25th of this Month . So, i request you to deliver my product as soon as possible as it is urgent

Hie, i had pickup my item from an another person, i got a delivery tracking number now when i had tracked my shipment, it is showing that unexpected scan at delhivery noida. I need a immediate resolution for this. I need my order delivered. I tried to call so much time but no one received phone... Plss help mee i want my parcel...

Hie, i had pickup my item from an another person, i got a delivery tracking number now when i had tracked my shipment, it is showing that unexpected scan at delhivery noida. I need a immediate resolution for this. I need my order delivered. I tried to call so much time but no one received phone... Plss help mee i my parcel...

मै पिछले 4 दिन से परेशान हू कि मेरा medicine ड्वेरी हो जाए गा magar Delevery nhi kr raha hai hai. अतः आप से निवेदन है कि मेरा medicine जल्द Delevery कराया जाए! साथ ही मुझे को जुर्मां दिया जाए

नाम-ANAND PRAKASH
AWB no[protected]

I have ordered an AD necklace set on 14 june. It was shown as delivered to the sender on 22 june, but I have not received that one yet. Even no calls or contacts has been made to me during the delivery. But when the delivery proof has been sent to me, even the sign on that was not mine.
I think someone else received that or there was some problem during delivery.
So, kindly it's a request from the customer to look after the matter seriously, if possible go in detail of the tracking or the recipient of the parcel.

Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me On or Before 25th of this Month . So, i request you to deliver my product as soon as possible as it is urgent

Hello sir, my shipment status is "LOST" whats going on. Please solve this issue as soon as possible. Thanks

Awb number is[protected]

My package has been delayed for weeks. It's very urgent

Dear Delhivery,

I recently started a small-scale business of living furniture in Bhopal. I planned to purchase furniture in bulk from Delhi, and I was looking out for a good & reputed courier company in Bhopal. A friend recommended to me Associated Logistics Corporation of India (Shailesh Mathur) an authorized Chanel partner of delhivery, upon speaking with Mr Mathur he gave me a good delivery package as he wanted to have me as a long-term business customer. He recommended me to bring goods by sharing (LTL) so that my delivery charges will drop drastically and also agreed to charge me by per kg instead of volumetric weight. In this way, i was saving a whole lot of money on the courier. Hence we agreed on the same. My first shipment was on 27th Mar'20 and the total goods amounted to 94000/- and the weight was 550 max as per the furniture factory people. My Shailesh Mathur charged me 700 kgs and said this weight was provided to him by Delhivery upon weighing my furniture. I agreed and paid him a sum of 17100/- in advance as he refused to provide me COD. My cargo was packed in a very professional way as it was bubble wrapped, then grass wrapped, then again bubble wrap covered by a white plastic sheet.

Mr. Shailesh assured me that no items will be damaged and all the goods will be personally taken care of. (Attached video & pictures of how the furniture was packed by the factory guys). On the day when my goods were to be delivered to me, Mr. Shailesh called me and informed me that 2 trucks will be sent out for the delivery of my furniture as they won't be accommodated in 1 Truck. After some time I received a call from Mr. Sandeep informing me about the time of delivery, I requested Mr. Sandeep if his delivery guys can help me unpack the furniture and keep it at my home for which I was willing to pay the guys extra amount for which Mr. Sandeep replied that he is short of men and requested me to arrange my own labor. Around 13:00 the delivery truck was outside my home & to my horror all the furniture loaded in 1 truck in a very congested way. The delivery guys loaded all the furniture i.e 21 pieces and Mr Ramesh told me to sign the paper so they can leave on an urgent basis since they had more deliveries. As my labors did not reach on time to unpack my furniture, as a good gesture I didn't want to hold the delivery guys for long period & I signed the document and asked the delivery guy if the furniture is damaged, what do I need to do, for which he replied that I should contact Mr. Sandeep in that case, and this document is only a proof that we delivered all 21 pieces to you. Once the delivery guys left, my laborers showed up and started unpacking the furniture, It took them 2 hours to unpack all the furniture and to my shock, 50% for the furniture was damaged. I have attached all the pictures of damaged products and the same were also sent to the merchant i.e Mr Shailesh. Mr Shailesh told me that I should not have signed the document & it's my mistake, but as he wanted to maintain a long term business relation with me, he was kind enough to offer me help & speak to some called Mr Lakhan in Pune regarding the compensation of damaged furniture.

I informed Mr Shailesh that i have incurred a loss of 40, 000/- rps as all the furniture was new. Mr Shailesh told me that he will talk to the management and informed me to repair the furniture and present him with the receipt. After repairing all the furniture I incurred a bill of 25, 000/-. Same was provided to Mr Shailesh, he said that he will talk with Mr Lakhan and since delhivery does insurance for all their products he will try to provide a refund but will take almost a month.

I am attaching all the furniture pictures and relevant documents, I appreciate someone in senior management look at this & try to provide me a refund for what I have spent on repairing. It's almost a week now but Mr Shailesh has not given me a proper response and requested me to send an email to Delhivery team.

I had a very bad experience with Delhivery courier services. They returned my consignment (Debit card) back to the sender with false status saying "Consignee not available". They supposed to deliver the consignment at doorstep but they forced me to collect it from somewhere else. which is not possible all the time and the staff is very rude, they affront say that if you don't collect in next 2 days we will return the package with status "Consignee not available" and they did return it.

This is the AWB tracking number:[protected] for the package, the customer service also not responding promptly.

After this again I requested my banker to resend it, they agreed and posted again, the AWB tracking number is[protected], this time also they are repeating the same, not bothering about customer concerns or not responding promptly.

Please help with this issue.

Hello my package from “Urbanic” was supposed to be delivered by delhivery but since I lost my phone, how do I give my alternative number ?

Its been half a month since my pickup is at pending. There's no response from their side or the sellers side.. Please take necessary actions as its their duty to pick the product or cancel it withing the given period of time if the package isn't delivered. They have the authority to take action against the seller who's holding up the product for a month after generating the pickup awb no. But it seems to have low level of management. Completely disappointed over the service. After calling the seller multiple times they say it will be picked up. Within 2 days and i am hearing the same response since 10 days after continuously calling them. Delhivery guys are not replying to any email. And i have raised complaint multiple times.. My complaint id is 11015
I have mailed them multiple times but it seems they are having a very low level of customer management.

Estimated date is over but still i didn't recieved my product. Why what is the problem

Parcel different and quantity different
My order different this is different

So want to return the parcel
Please refunds amount 800 rs.

Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me On or Before 25th of this Month . So, i request you to deliver my product as soon as possible as it is urgent

Date of Incident: Ongoing as of 22nd June 2021
AWB Number:[protected]
Location: Hyderabad

We had ordered a pregnancy pillow from the company quilt comfort and we came to know over a telephonic conversation that the package had reached Hyderabad on 5th June.

Delivery personnel calls on 10th June and enquires about the location.
After explaining where our house is located he tells us that the package got dispatched on the wrong route.

Now, this went on for a week, where we are receiving calls every day with the same excuse.

On 15th June, I check the tracking site at Delhivery and find out that the address provided was incomplete. Here is my first doubt. If the address is incomplete shouldn't the company call us and get the full address? We have already provided the full address to quilt comfort and they have communicated the same to Delhivery.

Again, I raised a complaint explaining the obvious mistakes they were making and how crucial the pillow is to comfort a pregnant lady. I even provided the full address in the complaint mail.
They promise the issue will be resolved within 48 hours.
But, here I am penning this complaint down after 72 hours.

We also came to know that the delivery guys were also using lockdown as an excuse.
Till June 10th: lockdown was from 2 PM - 6 AM.
From 10th June to 20th June lockdown was from 6 PM-6 AM.
From 20th June onwards there is no lockdown.
All the while we are receiving packages from Flipkart and Amazon.

I want to understand how far the consumer needs to go to explain the need for the product being delivered.
I can even go and pick up the product from their warehouse if need be but they need to communicate that.

This complaint is for the disastrous delay that Delhivery has made and the pain my wife had to endure for this delay.

I hope nobody experiences this kind of delay.
If Delhivery is seeing this then you should be ashamed for such a delay.
Have the courtesy to at least give an exact date to when the delivery will happen.

I shipped a package with AWB no as [protected]. The package contained one big envelope and 2 sets of brush pens.
The person receiving the courier sent me a picture alongwith an unboxing video wherein the packages including the inside envelope was torn badly and one of the brush pen packs was lost.

I request you to act immediately on this issue as this impacts my business. Please either send the product to the respective person or send me a refund amount of INR200 (the cost of product lost in transit).

Hello,

I haven't ordered any product but have received a product from delhivery which was completely worst. It was consisting of 2 old sarees of worst quality. Delivery boy took 1050 ₹ from us. Please arrange return and refund for the product as soon as possible.

Shipment has been in my city from 12 of June . But still not delivered today it is. 22 june . I don't understand what kind o[censored]nprofessional behaviour is this .
Whenever I raise a complaint on there website they send a automated mail you complaint will be resolved by tomorrow ...
Tracking number is[protected]