Hello Team,
I have ordered clothes from brandfactoryonline.com on October 1st, 2020. The Delivery partner of this order from brandfactory was Delhivery. I tried reaching customer support[protected] of Delhivery but this number is not reachable always. Its been 10 Days my order not been delivered. I dont know to whom I have to contact for this. Please help me on this because I need this order immediately as festival Dussehra was arriving. Please find below details and attached screenshots for your reference.
Delivery Partner: Delhivery
Tracking ID:[protected]
Order Mode: Prepaid
Name: Sai Raj Sampath
Contact Number: [protected]
Email Id: [protected]@gmail.com
Delivery Address: 2nd floor, Sidhi Vinayaka Nilayam, Plot No: 262, Road no 10/A, Sai Anurag Colony, Opp lane to volvo buse service center, Ameenpur, Miyapur, 500090
Regards,
Sai Raj Sampath
[protected]
Delhivery customer support has been notified about the posted complaint.
My parcel was supposed to be delivered on 5th of April 2021 and I made hundreds of calls to the delivery guy since I have a very imp. test the next day n I badly needed the book to study but his phone was either busy or not responding to my call and he never called me back...delivery peson name is Tobo T Ayemi (his ph no -[protected] ..such a rude and uncivilized person... ..I waited till late evening when he was around that area the whole day... atleast he could've called n asked me to wait for some time and I would've gladly respected that...but he never ever picked or called me...
PS:..I got my parcel after I came across the delivery guy from same agency who helped by contacting him personally..and we both stood at the roadside for almost one hour...
Delhivery service...kindly educate your employees to treat your customers with dignity...