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Delhivery Complaints & Reviews

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Updated: Nov 28, 2025
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Delhivery reviews & complaints page 162

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K
karishma doshi
Sep 17, 2020
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Delhivery complaint number
Delhivery india pvt. Ltd. Charges random prices by their third party franchises and giving me the incorrect, fake invoice from the name of dtdc.
Also back tracing dates on invoice. My parcel got sipped on 20 aug 2020 and the invoice back dated to 31 jul 2020. After complaint for 12 working days, there has been no response from delhivery on submitting me the right invoice for the package. Awb #[protected]
Delhivery customer support has been notified about the posted complaint.
Sep 17, 2020
Updated by karishma doshi
Delhivery has the audacity to give me an invoice from dtdc. With of course my name edited as the font is different with a small size. Heights of illegally editing an invoice which is a proof of business. Also the invoice is for 31st July 2020, whereas my parcel was shipped on 20th Aug 2020. This is illegal and harassment. Pls look into this seriously as it has been more than 12 days and delhivery has no one in the entire company to redress this complaint. I've been emailing and 10 different individual identities through email but nobody in the entire company wants to even take ownership to understand the problem.

Verified Support
Sep 18, 2020
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery
Sep 18, 2020
Updated by karishma doshi
It's been 13 days and Delhivery has not responded at all. In all the emails and tweet, they have kept saying that the issue has been escalated to the concerned team but nobody in the entire company has the guts to even address the customer complaint. Highly irresponsible company with fraud people working for them.

You guys are shameless to conduct a redressal on phone/email. And now you are sending people to my home for random things while not keeping in mind of the current pandemic. WHAT ARE YOU TRYING TO DO?
Sep 18, 2020
Updated by karishma doshi
The parcel is less than 1.3 kg while Delhivery vendors are charging me for 4.5 kg. This is illegal. This is wrong and This is UNETHICAL.

YOU HAVE LITERAL BUTTONS IT SEEMS!!
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    Xy Zzz
    Sep 16, 2020
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    Hi team, i want to know my products delivery status. When will it be delivered as it's already been delayed. Tracking id[protected]. It's a wonderchef product. Purchased from wonderchef website. As your delhivery's tracking status still shows as picked up. Since so many days. I need a confirm reply & final resolution as to when exactly will my product be delivered.
    Delhivery customer support has been notified about the posted complaint.
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      M
      Maryum.
      Sep 15, 2020
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      I honestly never saw a shameless company like delhivery. They’ make me feel sick and awful. How worst can a delhivery company be? My item was picked up on 29th july and today it’s 15th september.
      Once they picked it up, after a month they’re updating me that it’s going to be returned, and it’s 25 days more again, they haven’t returned it back to me. I feel so sad i had to bear a loss. And the customer care service, they’re so shameless, and illeterate and unprofessional to every core. Don’t use this # company if that parcel is important to you.
      Delhivery customer support has been notified about the posted complaint.
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        R
        Romen Wangkheirakpam
        Sep 15, 2020
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        I booked my package with awb number[protected] with 4 items which was shipped from delhi to imphal on 26/06/2020 and delivered on 17/07/2020. And i was delivered with only 2 package in it. I tried to complain for the same and they said will resolve the matter, and now they don't reply my mails and also said they won't take any responsibility.

        And recently again with awb[protected], a total of 27kg (2boxes), only 1 box is delivered and the other missing.

        I am assuming there is some sort of lagging in their services afterall i presume the courier although they offer good service, a theft of customer goods is present
        Delhivery customer support has been notified about the posted complaint.
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          S
          srahate2
          from Dongargarh, Chhattisgarh
          Sep 15, 2020
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          Website: www.delivery.com

          Dear sir
          I have ordered an product on amazon with tracking id
          [protected] and[protected] but this is third time issue with from your side that your courier partner not delivered my product mark false review in system and today my product is return to amazon just because of your worst service before this i already lodged an complaint in 10 june 2020 but still no action has been taken on courier partner of jalgaon jamod. On that time i already mailed an call recording in which courier delivery boy directly told that he is not delivering my product just because of his personal issue..

          It is continousaly happenig that just because of his personal issue he was not delivered product in my area if you didnot need custmer then close your service in my area because your just waisting time...
          They did not contact me if i contact then black list my number

          This is last humble request kindly do needful action and give me proper resolution because after 3 month you did not take any action and not provided any resolution against my complaint.
          I hope this time i get proper resolution from yo
          Delhivery customer support has been notified about the posted complaint.
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            A
            Arjun Krishnamurthy
            Sep 13, 2020
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            Resolved

            Order not delivered

            The product sent through delhivery with awb no.[protected] has not been delivered since 20 days. The product arrived at mysore on 25th august 2020 and it is still not delivered. The customer executives parrot the same answer every time i mail them....
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            nardevfashion
            Sep 12, 2020
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            Address: Delhi NCR, Plot 5, Sector 44, Gurugram, Haryana - 122002
            Website: www.delhivery.com

            I have account with delhivery by name "nardev fashion dfs".
            From last 15 days my poc (Point of contact) was changed.
            Previous poc was very good and solved our all tickets/complaints over email and call.

            New poc now harrassing us from very first day.
            He is closing tickets without solution.
            We open ticket again from client panel but they again closed it without solution and without informing us.

            I had contact my first and second point of contact (Digvijay. [protected]@delhivery.com) and (Prashant. [protected]@delhivery.com)

            But they two also not responding..

            Due to non resolutions of all tickets, my shipment is getting returned... And i loss in many aspect with money and reputation to deliver shipment to my client...

            I prefer not to use delhivery because they not responding properly...

            I realy mentally harrased by my poc and delhivery...

            I first time experience such mental harrassment by delhivery.
            +1 photos
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Sep 14, 2020
            Delhivery Customer Care's response
            Hi,

            We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

            Thanks & Regards,
            Team Delhivery
            Sep 18, 2020
            Updated by nardevfashion
            Still no solution provided.
            I am waiting since long.
            why delhivery is going down very bad.
            HELLO DELHIVERY,
            NO ONE IS CONNECTING WITH ME FROM LAST 15 DAYS.
            AND DELHIVERY SERVICE IS NOW GOING TO BE WORST FOR ITS REAL CUSTOMERS.
            I AM 5 YEARS OLD CUSTOMER OF DELHIVERY AND DOING AND GIVING TOO MUCH WORK TO DELHIVERY BY SENDING THOUSANDS OF SHIPMENT VIA DELHIVERY.
            BUT MY NEW "POC" EVEN DONT CARE ABOUT US AND NOT SEEING MY WORK TIME OF 5 YEARS WITH DELHIVERY.
            HE IS REALLY HARRASING ME BY DISAPPOINTING REPLYS AND NON ACTION AND NON RESOLUTION OF COMPLAINTS.

            I ALSO APPROCH MY FIRST AND SECOND POC. BUT THEY TWO ARE REALLY VERY SILENT ON THIS ISSUE. I AM REALLY VERY STRANGE WHY DELHIVERY GIVE US SECOND AND THIRD POINT OF CONTACT IF THEY ALSO NOT HAVE TIME TO REPLY ON EMAILS OR PROVIDE SOLUTION.

            i send almost 10 emails to my second and third POC for this issue. but they both are not responding.

            i now approch consumer complaints forum finally. and if not solve issue then i finally go to consumer courts.
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              M
              Mayank0205
              from Delhi, Delhi
              Sep 12, 2020
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              Resolved

              I have been continuously following up with delhivery for the pod for tracking id[protected], which is important for me to get the refund from amazon, without which they cannot initiate the process. Everytime they ask for 24 hrs, and then i don't get any reply from their side ever.

              First communication was sent on 31st august 2020, till now even after 4 mails to them i have not received the requested document.

              This not expected from a reputed company like delhivery. Also, they don't have any phone number so that you can check with someone, and you are just dependent on mail which is very inefficient.

              I have sent a mail to them today on 12th september 2020, and hoping to get the documents asap.
              +1 photos
              Aug 11, 2021
              Complaint marked as Resolved 
              Delhivery customer support has been notified about the posted complaint.
              Verified Support
              Sep 14, 2020
              Delhivery Customer Care's response
              Hi,

              We apologize for the inconvenience caused. Please share your email id with us and we will connect with you at the earliest with the resolution.

              Thanks & Regards,
              Team Delhivery
              mayank.[protected]@gmail.com

              As mentioned earlier, I have already mailed several times, but issue is not yet resolved.
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                R
                Ranjeev Kumar
                Sep 12, 2020
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                Pl provide details of my shipment with tracking id[protected] booked on 2/9/2020. Not reached the destination firozpur till now 12/09/2020.
                +1 photos
                Delhivery customer support has been notified about the posted complaint.
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                  S
                  siltu das
                  Sep 11, 2020
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                  My awb no is[protected]
                  Kindly delivered my parcel in this location
                  Postal staff of jiaganj post office
                  Jiaganj
                  Murshidabad
                  Pin -742123
                  Landmark-jiaganj bsnl exchange office
                  Mobile-[protected]
                  +1 photos
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                    S
                    Sudiptasarralle
                    Sep 11, 2020
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                    Address: NAYACHAK, JOARGORI, Uluberia, Howrah

                    Dear sir,
                    We booked at delhivery awb:[protected] &[protected], booking on saturday 5/09/20 but till now not pick up from your site. Everyday your courier man call me and get otp from my site and they commitment tomorrow i will arrange picked up but till now not pick up. Minded it my courier packed at friday night so no packaging issue. This is very urgent courier if within 2hours it is not solved i go to legal against your delhivery and also headlines your bad courier system on news channel and news paper.

                    Your team always playing with us. Just one day we can deployed your courier system. And within 2 days if this courier not reached there then you are liable for playing with people. You are liable for playing with there people. If essential based things are not reached there then your courier system liability charge or penalty charge given to there 30 lacs or my courier within 2 days delivery which is your choice.
                    Also i put to consumer forum here for my legal step. I want to damages charge otherwise i go to court tomorrow. Also fake your customer team.

                    Thank you bad courier system. This is my last time courier system. Fake & cheated courier.
                    Delhivery customer support has been notified about the posted complaint.
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                      M
                      MKmayank25
                      from Imphal, Manipur
                      Sep 9, 2020
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                      Lost parcel

                      Hello Sir
                      I am Mayank Khairwar. 26 Aug 2020. I booked one parcel from agartala to indore delivery from Delhivery. After 10days I recive our half parcel and half is losted by delhivery. Right now delhivery not help me to find my parcel no customer services available and not any one is come in my contact after complaints my complaint Ref nu is 8013156...
                      +1 photos
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                      P
                      priyakaki
                      Sep 7, 2020
                      Resolved
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                      Resolved

                      Address: Rajahumndry City , auto nagar area

                      Courier service : delhivery pvt ltd

                      Way bill numbers (Which i lost): [protected] 291

                      [protected] 276

                      [protected] 280

                      [protected] 254

                      [protected] 265

                      [protected] 221

                      [protected] 210

                      [protected] 206

                      [protected] 302

                      Total 9 couriers

                      My name is krishna priya bearing user id "koyal surface" in delhivery pvt ltd, since 1 month i didnt get my 9 return parcels. I contacted the rajahumndry city delhivery hub head office atl name "suresh (Mobile [protected])" he said we will deliver you soon, but till now i didnt get any parcel.

                      Since august 5, 2020 i am continuosly calling suresh for my parcels delivery, but he is not responding and disconnecting my calls and he is very reckless about the customers. My parcels reached my city in august 1st week and it's september 7th now, no parcel got delivered.

                      Even i gave complaint regarding this missing parcels in delhivery pvt ltd whatsapp number. Plz find below am attaching complaint registered screenshots. Complaint reference numbers in delhivery pvt ltd :7634310, 7634350, 7634408, 7634456, 7634503, 7634526, 7634579, and 8081274, 8081505,[protected], 8081636, 8086813, but no use they didn't even responded. Worst customer service no use.

                      Finally i came to know that they misplaced all my parcels and playing games, the worst courier service i never seen, simply they disconnecting my calls and not delivering my parcels,

                      Please take immediate action on them and help me to get my all parcels delivered

                      Regards
                      Krishna priya
                      +8 photos
                      Sep 15, 2020
                      Complaint marked as Resolved 
                      They delivered my couriers
                      Delhivery customer support has been notified about the posted complaint.
                      Sep 10, 2020
                      Updated by priyakaki
                      Any update for my complaint
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                        krshnchaitanya5
                        from Robertsonpet, Karnataka
                        Sep 6, 2020
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                        Address: Tadipatri

                        My product reached on friday. But since then they ever call me and told that they are going to deliver my product. For that i stay at home but they didn't attempt and postponed for saturday. Again on saturday they didn't deliver my product and when i tried to call them then they not even raise my call. Saturday i stopped my work and stay at home to handover it. But didn't came. Again today i. E sunday, they called me again in the aftrnoon and said that today they will deliver to me. But without delivering it, they mentioned that they delivered my product to me. Who gave them such rights to mention false statements. When i call them for asking that, they are talking rudeness. Not giving proper response. Fed up with delhivery agents... Worst response. Just bcz of them i wasted my three days.
                        Delhivery customer support has been notified about the posted complaint.
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                          prudhvi99
                          Sep 6, 2020
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                          Resolved

                          Address: Hayathnagar, Hyderabad,Telangana 501505

                          My tracking id is[protected].

                          My package arrived at the nearest facility on the morning of 4th september. From then onwards the tracking says that the product is undelivered and "your order could not be delivered". I have gone to the office only to find that the office is moved. I don't have any contact with them. Last thing i want is for them to not find my address and sent the package to origin without calling me.
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Delhivery customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 08, 2020
                          Delhivery Customer Care's response
                          Hi,

                          We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                          Thanks & Regards,
                          Team Delhivery
                          Hi delivery courier,

                          My courier not delivered to my address, I am not able to contact them also.

                          Please help me

                          My no [protected]
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                            A
                            amit-som
                            from Bahula, West Bengal
                            Sep 5, 2020
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                            Address: Santipur Barabazar, Nadia.

                            I have deposited my percel 2nd sept morning at santipur delivery courier. They cofirm me that percel will reach from santipur to kolkata in 2days, i. e 4th sept, 2020 but today still now(5th sept)my percel has not reach in destination. Then i have call my courier saervice at Santipur, but he has rude behave to us. So kindly notice this problem and get the solution as early as possible.
                            +1 photos
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                              pmantis
                              Sep 5, 2020
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                              Resolved

                              Hello,
                              My order was supposed to be shipped today. It reached my city about an hour back at 6:21 AM and the was marked out for delivery followed by undelivered by 6:30 AM. I do not understand, but this does not seem right.

                              Kindly help.
                              +1 photos
                              Sep 5, 2020
                              Complaint marked as Resolved 
                              This was resolved by midday. Thanks.
                              Delhivery customer support has been notified about the posted complaint.
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                                pratiksingh
                                Sep 3, 2020
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                                Address: Malkangiri

                                Why the hell u r delivery boy of malkangiri range pincode-764048 delivering on pincode-764051 are charging for prepaid forcefully .this should not be tolerated solve this asap.
                                Delhivery customer support has been notified about the posted complaint.
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                                  gg18
                                  Sep 3, 2020
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                                  Address: Plot 5, Sector 44, Gurugram, Haryana 122002

                                  I was supposed to receive my very urgent package[protected] by 1st September, 2020. however, my package keeps being delayed every day, it's still stuck in Chennai for the past week. my delivery date changed from 1st September 2020, in the morning, to 4th morning, to 4th afternoon, to 5th morning, to 5th afternoon, to 6th morning, to 7th morning. I have continuously told the team about how urgent and important this package is to me, but all they have done is misguide me about the whereabouts of my package and give false assurance. yesterday I was told my package had been connected to Gurgaon, but today I got to know its still stuck in Chennai. this is a very distressing situation, especially since the package is very urgent and important for my family. kindly look into the matter.
                                  Delhivery customer support has been notified about the posted complaint.
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                                    Srk@123
                                    Sep 3, 2020
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                                    Address: Noida delhi
                                    Website: Delhivery

                                    Delhivery not giving me pod for my awb[protected] since one month's m asking but always they make any excuse because of them I m not able to get my warranty product back
                                    Delhivery customer support has been notified about the posted complaint.
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