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Delhivery Complaints & Reviews

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Updated: Mar 18, 2026
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Delhivery reviews & complaints page 163

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Dipti Thorat
Oct 8, 2020
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The parcel worth rupees 1500 was never delivered by any delivery boy, it's a prepaid parcel, i contacted them but they are saying your parcel was delivered, but how's it possible i didn't get any message any call this is fraud
Delhivery customer support has been notified about the posted complaint.
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    SahilParvez5123
    Oct 7, 2020
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    Address: 57, Shivaji Marg 57, Shivaji Marg, Maqbool Ganj, Naka Hindola, Lucknow, Uttar Pradesh 226018

    My customer sent me some goods, it's been more than 2 months today but i haven't received the product yet. Bother giving me the product or product price.
    I have been complaining about my product to the delivery company for the last two months but my problem has not been resolved yet.
    My awb no:[protected]
    Order id - o[protected]
    Delhivery customer support has been notified about the posted complaint.
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      Vishnu Panday
      Oct 7, 2020
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      Address: Mo sulahasaraye , District hardoi,post Pali,Thana,Pali ,pin 241123

      मेरा order pickup नहीं हो रहा है amzon से साड़ी ली बो रिटर्न नहीं हो पा रही है क्यू की आप लोगो की ओर से pickup cancel ho जा रहा है pickup id he[protected] please जलदी से जल्दी रिटर्न करबाए
      Delhivery customer support has been notified about the posted complaint.
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        Rajatshekhawat
        Oct 6, 2020
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        Address: Warehouse No 30, Gala No 1 to 8, Indian Corporation, Mankoli, Thane - 421302, Opposite Gajanan Petrol Pump,Naka, Bhiwandi (Map)

        I filed a complaint in boat (Imagine marketing limited) for replacement of my product and boat created a ticket number and sent their delhivery partner to pick the product and i handed them my boat airdopes 311v2 costing rs.7000 and then when i went to check the status of my product the company closed the ticket and their website showed error, even the delhivery office of murbad dist. Thane didn't responded to my complaint and started abusing and took my earphones costing rupees 7000. A guy named dhanaji vyapari contact no.[protected] and the branch owner named sunil alam contact no.[protected] stopped responding and started abusing me saying that they wont return my product back, they again and again placed pickup with awb numbers[protected] on 5th september and closed the ticket and then again on 29th september with awb number[protected] placed a pickup and then closed the ticket and on 5th october 2020 again placed apickup with awb number [protected]
        Delhivery customer support has been notified about the posted complaint.
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          Arpita Saha 1507
          Oct 6, 2020
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          Resolved

          I purchased a saree worth ₹2900 (Prepaid order) from an online retailer www.raisfashions.com
          Delhivery was supposed to deliver the item (Awb:[protected] and i received sms saying the order was delivered, but i didn’t receive any package.

          Tried to connect with their support and customer care number (Which never rings). Very frustrated with the whole event. I need my money back or the original item i had ordered.
          Oct 7, 2020
          Complaint marked as Resolved 
          Delivered package today
          Delhivery customer support has been notified about the posted complaint.
          Oct 06, 2020
          Updated by Arpita Saha 1507
          The online retailer contacted Delhivery support team and they gave a vague proof of delivery (a signature that doesn’t look like a signature) and said that the package was received by someone and signed.
          This is ridiculous since I didn’t sign that and this is clearly a case of fraud. I demand an immediate response on this case. I have uploaded the bogus proof of delivery that they provided to the online retailer for everyone’s reference.
          Oct 06, 2020
          Updated by Arpita Saha 1507
          Adding images of the proof of delivery

          Oct 06, 2020
          Updated by Arpita Saha 1507
          Adding Text messages snapshot that I received from Delhivery and ship rocket. I had received an OTP from Delhivery to validate delivery, I fail to understand why the OTP was never validated with the person that they claim has received the package on my behalf.

          Oct 07, 2020
          Updated by Arpita Saha 1507
          Received my package today without any intimation from the delivery person. I don’t understand why Delhivery would mark my package as delivered before I receive it. Very bad experience and I will not recommend this courier service to anyone
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            Sanjib Behera@2020
            Oct 6, 2020
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            Why my order is showing in transit for return

            I have ordered a product and till 5/10/2020 there was no problem but today morning I saw that my product is in transit for return. Why???? I have neither returned it nor cancelled it. And also the delivery date was 29/10/2020 but it is delayed.
            That's not much problem but why it is returned even I have not done anything...
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            முத்துக்குமரன் க
            Oct 5, 2020
            Resolved
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            Resolved

            Delivering fake products and cheating customers

            B S Enterprises (Sagar enterprises) contacted via Olx for iPhone purchase. and they told the first price of 20K after a discount of 17K. but have to courier charge 500rs. I paid and they delivered on the same day via DELHIVERY COURIER SERVICE. tracking no[protected]. but this shipment hold at delhi DELHIVERY COURIER SERVICE end for 4 days. inbetween the sender called and told. it is returned. so pay again 500 for the new courier. I denied...
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            Saima Haleem Siddiqui
            Oct 4, 2020
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            Hello.
            This is regarding a shipment ordered from Urbanic.com which was supposed to be delivered by Delhivery. The order status shows that it was delivered on 3rd October, 2020 at 12.49 pm. However, I fail to understand how it could be handed over to just anyone when the delivery was password protected because I had received on OTP on my registered mobile number. The AWB no is[protected]. No number of the delivery agent is provided which makes it all the more difficult to handle the issue on our own, because the support system is really very slow.
            Aug 10, 2021
            Complaint marked as Resolved 
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Oct 06, 2020
            Delhivery Customer Care's response
            Hi,

            Please share your email id with us so that we can help you out.

            Thanks
            Team Delhivery.
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              Priyanka Maan
              Oct 2, 2020
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              The item worth rs 3000 was never delivered by delhivery courier services, shows delivered with tracking number, I tried contacting the delivery customer support they said they will share POD what would I do of POD when i stay alone who ll sign for me and it was a day off in lieu of october 2 i was at home entire day
              Please help my hard earned money will be wasted
              Delhivery customer support has been notified about the posted complaint.
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                abu2403
                Sep 29, 2020
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                Resolved

                no updates in shipping/tracking status on website/delay in delivery

                Address: Plot 5, Sector 44, Gurugram, Haryana 122002

                My name is abhishek kumar, and i had ordered a book 'the stand by stephen king mass market paperback', worth rs. 941, on amazon on thursday, 24th august 2020. The book was purchased from seller bookswagon. It was shipped using delhivery on saturday, 26th august 2020 with tracking id/awb no.[protected].
                As per delhivery website, the package is estimated to be delivered by thursday, 1st october. However, the tracking status shows...
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                minu10
                Sep 23, 2020
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                Resolved

                packet return

                Address: Plot 5, Sector 44, Gurugram, Haryana - 122002

                2 packets where pickup by same executive at same time. 1 is deliver 2 week back and other is now showing "in transit for return". The tracking id of order is[protected]. I mail to customer care regarding delay in delivery is inform me that packet will deliver by 22 september but now today is 24th september and my packet get return. I want the packet to be deliver without returning it as soon as possible....
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                Sajan Patil
                Sep 21, 2020
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                Resolved

                I have purchased an item from Flipkart which is prepaid, with order id[protected]. and the same item is shipped by delhivery courier partner. when I try track the details The status shows "Your order was delivered on Sep 9, 2020" but the order didn't receive yet. The order is linked with 94******32 mobile number, but due to the sim damage number is switched off. already I have discussed this issue with delhivery support team through mail but from the last 6 days, they only give a reply that we will resolve your issue in 24 to 48 hours but not resolved yet.
                Sep 30, 2020
                Complaint marked as Resolved 
                - Before this i have send several mail to delhivery support center. - After adding complaint here on next day my package get delivered.
                Delhivery customer support has been notified about the posted complaint.
                Verified Support
                Sep 24, 2020
                Delhivery Customer Care's response
                Hi,

                We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                Thanks & Regards,
                Team Delhivery
                Sep 30, 2020
                Updated by Sajan Patil
                Issue get resolved and my package also delivered. Thanks
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                  Mohammed Uvez Khan
                  Sep 21, 2020
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                  Resolved

                  Address: Horatti Village kenjige post mudigere taluk chikmagalore district karnataka

                  My awb number is[protected]. My order was to be delivered yesterday but i got a message in evening that it has been delivered but i haven't got my parcel and not even got any call from delivery assosiate. I asked for proof of delivery i found that some fake signature was at the place where i should have signed. This means the courier person may have forged signature.
                  Oct 6, 2020
                  Complaint marked as Resolved 
                  The customer care was useless however i found the number of courier boy and scolded him and then got my order. Useless delhivery
                  Delhivery customer support has been notified about the posted complaint.
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                    jaisaditi19
                    Sep 19, 2020
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                    Delivery not attempted

                    From 4 days it was showing out for delivery. On the very first day i received the call from delivery person and he said that i am somewhere else will call you later. After that he never called to ask anything. And now my package is being returned to seller. This is such a poor service and irresponsible behaviour of the delivery person. Awb no[protected]. Kindly look into the matter. And get my order delivered as soon as possible....
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                    nardevfashion
                    Sep 18, 2020
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                    I have account with delhivery by name "nardev fashion dfs".
                    From last 15 days my poc (Point of contact) was changed.
                    Previous poc was very good and solved our all tickets/complaints over email and call.

                    New poc now harrassing us from very first day.
                    He is closing tickets without solution.
                    We open ticket again from client panel but they again closed it without solution and without informing us.

                    I had contact my first and second point of contact (Digvijay. [protected]@delhivery.com) and (Prashant. [protected]@delhivery.com)

                    But they two also not responding..

                    Due to non resolutions of all tickets, my shipment is getting returned... And i loss in many aspect with money and reputation to deliver shipment to my client...

                    I prefer not to use delhivery because they not responding properly...

                    I realy mentally harrased by my poc and delhivery...

                    I first time experience such mental harrassment by delhivery.
                    Delhivery customer support has been notified about the posted complaint.
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                      Mohammad Ataullah
                      Sep 18, 2020
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                      Address: Gurugram, Haryana

                      I had returned two products ordered from ajio.com to delhivery courier guy on 09.09.2020 with return ids RT21725551 and RT21740890. These items were picked by the courier guy and he said he will give me the slip later. But the slips have not been provided yet and the items are being showed on ajio's website that they are yet to be picked up.
                      The pincode of my area is 803213. The delivery guy name is Prince and the manager's name is Raghavendra.
                      I want the return slips if they have really shipped by material back to ajio or else I want the items money from delhivery.
                      Delhivery customer support has been notified about the posted complaint.
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                        karishma doshi
                        Sep 17, 2020
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                        Delhivery complaint number
                        Delhivery india pvt. Ltd. Charges random prices by their third party franchises and giving me the incorrect, fake invoice from the name of dtdc.
                        Also back tracing dates on invoice. My parcel got sipped on 20 aug 2020 and the invoice back dated to 31 jul 2020. After complaint for 12 working days, there has been no response from delhivery on submitting me the right invoice for the package. Awb #[protected]
                        Delhivery customer support has been notified about the posted complaint.
                        Sep 17, 2020
                        Updated by karishma doshi
                        Delhivery has the audacity to give me an invoice from dtdc. With of course my name edited as the font is different with a small size. Heights of illegally editing an invoice which is a proof of business. Also the invoice is for 31st July 2020, whereas my parcel was shipped on 20th Aug 2020. This is illegal and harassment. Pls look into this seriously as it has been more than 12 days and delhivery has no one in the entire company to redress this complaint. I've been emailing and 10 different individual identities through email but nobody in the entire company wants to even take ownership to understand the problem.

                        Verified Support
                        Sep 18, 2020
                        Delhivery Customer Care's response
                        Hi,

                        We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                        Thanks & Regards,
                        Team Delhivery
                        Sep 18, 2020
                        Updated by karishma doshi
                        It's been 13 days and Delhivery has not responded at all. In all the emails and tweet, they have kept saying that the issue has been escalated to the concerned team but nobody in the entire company has the guts to even address the customer complaint. Highly irresponsible company with fraud people working for them.

                        You guys are shameless to conduct a redressal on phone/email. And now you are sending people to my home for random things while not keeping in mind of the current pandemic. WHAT ARE YOU TRYING TO DO?
                        Sep 18, 2020
                        Updated by karishma doshi
                        The parcel is less than 1.3 kg while Delhivery vendors are charging me for 4.5 kg. This is illegal. This is wrong and This is UNETHICAL.

                        YOU HAVE LITERAL BUTTONS IT SEEMS!!
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                          Xy Zzz
                          Sep 16, 2020
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                          Hi team, i want to know my products delivery status. When will it be delivered as it's already been delayed. Tracking id[protected]. It's a wonderchef product. Purchased from wonderchef website. As your delhivery's tracking status still shows as picked up. Since so many days. I need a confirm reply & final resolution as to when exactly will my product be delivered.
                          Delhivery customer support has been notified about the posted complaint.
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                            Maryum.
                            Sep 15, 2020
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                            I honestly never saw a shameless company like delhivery. They’ make me feel sick and awful. How worst can a delhivery company be? My item was picked up on 29th july and today it’s 15th september.
                            Once they picked it up, after a month they’re updating me that it’s going to be returned, and it’s 25 days more again, they haven’t returned it back to me. I feel so sad i had to bear a loss. And the customer care service, they’re so shameless, and illeterate and unprofessional to every core. Don’t use this # company if that parcel is important to you.
                            Delhivery customer support has been notified about the posted complaint.
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                              Romen Wangkheirakpam
                              Sep 15, 2020
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                              I booked my package with awb number[protected] with 4 items which was shipped from delhi to imphal on 26/06/2020 and delivered on 17/07/2020. And i was delivered with only 2 package in it. I tried to complain for the same and they said will resolve the matter, and now they don't reply my mails and also said they won't take any responsibility.

                              And recently again with awb[protected], a total of 27kg (2boxes), only 1 box is delivered and the other missing.

                              I am assuming there is some sort of lagging in their services afterall i presume the courier although they offer good service, a theft of customer goods is present
                              Delhivery customer support has been notified about the posted complaint.
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