Delhivery Complaints & Reviews

Address: Latehar, Jharkhand

Product came to my city latehar in the early morning. My home is about one kilometre away from delivery service office in my city latehar. Despite having small city, it took one day to deliver my product from their near office to my home. Either your employee is lazy or delhivery is incapable to handle fast delivery.

Aug 6, 2021

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2020

Delhivery Customer Care's response Hi,

We apologize for the inconvenience caused. Please help us with your AWB number, so that we can identify the gap and try to close the issue.

Thanks & Regards,
Team Delhivery

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I have shipped my scooter from gurgaon to varanasi with lrn[protected] with the help of your executive ujjwal sawarn. As per our discussion total change would be 2400/ including all the taxes.

As per requirement i have mad the 2000/ advance payment through google pay (Receipt attached) but i received the scooter deliver person asking for 1209/ and give me invoice accordingly.

Total i have paid 3209/- to get...

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Below minus. They don't even call the customer and return the product by saying that customer is not reachable. One of the most raw, rude and oversmart delivery agents in dimapur. Pathetic! The delivery agents are below standard and dont even know basic manners!
Never trust this courier service.

Delhivery customer support has been notified about the posted complaint.

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Sinsin newmai

Apr 6, 2021

So I ordered a book on Indian Economy by Ramesh Singh from Flipkart and they delivered it through Delhivery service dimapur(unfortunately)...
My parcel was supposed to be delivered on 5th of April 2021 and I made hundreds of calls to the delivery guy since I have a very imp. test the next day n I badly needed the book to study but his phone was either busy or not responding to my call and he never called me back...delivery peson name is Tobo T Ayemi (his ph no -[protected] ..such a rude and uncivilized person... ..I waited till late evening when he was around that area the whole day... atleast he could've called n asked me to wait for some time and I would've gladly respected that...but he never ever picked or called me...
PS:..I got my parcel after I came across the delivery guy from same agency who helped by contacting him personally..and we both stood at the roadside for almost one hour...
Delhivery service...kindly educate your employees to treat your customers with dignity...

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lawrence lotha

Nov 9, 2021

Delhivery dimapur deserve to be shut down..worst courier service I have ever encountered!

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The parcel worth rupees 1500 was never delivered by any delivery boy, it's a prepaid parcel, i contacted them but they are saying your parcel was delivered, but how's it possible i didn't get any message any call this is fraud

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Address: 57, Shivaji Marg 57, Shivaji Marg, Maqbool Ganj, Naka Hindola, Lucknow, Uttar Pradesh 226018

My customer sent me some goods, it's been more than 2 months today but i haven't received the product yet. Bother giving me the product or product price.
I have been complaining about my product to the delivery company for the last two months but my problem has not been resolved yet.
My awb no:[protected]
Order id - o[protected]

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Address: Mo sulahasaraye , District hardoi,post Pali,Thana,Pali ,pin 241123

Delhivery customer support has been notified about the posted complaint.

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Address: Warehouse No 30, Gala No 1 to 8, Indian Corporation, Mankoli, Thane - 421302, Opposite Gajanan Petrol Pump,Naka, Bhiwandi (Map)

I filed a complaint in boat (Imagine marketing limited) for replacement of my product and boat created a ticket number and sent their delhivery partner to pick the product and i handed them my boat airdopes 311v2 costing rs.7000 and then when i went to check the status of my product the company closed the ticket and their website showed error, even the delhivery office of murbad dist. Thane didn't responded to my complaint and started abusing and took my earphones costing rupees 7000. A guy named dhanaji vyapari contact no.[protected] and the branch owner named sunil alam contact no.[protected] stopped responding and started abusing me saying that they wont return my product back, they again and again placed pickup with awb numbers[protected] on 5th september and closed the ticket and then again on 29th september with awb number[protected] placed a pickup and then closed the ticket and on 5th october 2020 again placed apickup with awb number [protected]

Delhivery customer support has been notified about the posted complaint.

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I purchased a saree worth ₹2900 (Prepaid order) from an online retailer www.raisfashions.com
Delhivery was supposed to deliver the item (Awb:[protected] and i received sms saying the order was delivered, but i didn’t receive any package.

Tried to connect with their support and customer care number (Which never rings). Very frustrated with the whole event. I need my money back or the original item i had ordered.

Oct 7, 2020

Complaint marked as Resolved

Delivered package today

Delhivery customer support has been notified about the posted complaint.

Oct 06, 2020

Updated by Arpita Saha 1507 The online retailer contacted Delhivery support team and they gave a vague proof of delivery (a signature that doesn’t look like a signature) and said that the package was received by someone and signed.
This is ridiculous since I didn’t sign that and this is clearly a case of fraud. I demand an immediate response on this case. I have uploaded the bogus proof of delivery that they provided to the online retailer for everyone’s reference.

Oct 06, 2020

Updated by Arpita Saha 1507 Adding images of the proof of delivery

Oct 06, 2020

Updated by Arpita Saha 1507 Adding Text messages snapshot that I received from Delhivery and ship rocket. I had received an OTP from Delhivery to validate delivery, I fail to understand why the OTP was never validated with the person that they claim has received the package on my behalf.

Oct 07, 2020

Updated by Arpita Saha 1507 Received my package today without any intimation from the delivery person. I don’t understand why Delhivery would mark my package as delivered before I receive it. Very bad experience and I will not recommend this courier service to anyone

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I have ordered a product and till 5/10/2020 there was no problem but today morning I saw that my product is in transit for return. Why???? I have neither returned it nor cancelled it. And also the delivery date was 29/10/2020 but it is delayed.
That's not much problem but why it is returned even I have not done anything...

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B S Enterprises (Sagar enterprises) contacted via Olx for iPhone purchase. and they told the first price of 20K after a discount of 17K. but have to courier charge 500rs. I paid and they delivered on the same day via DELHIVERY COURIER SERVICE. tracking no[protected]. but this shipment hold at delhi DELHIVERY COURIER SERVICE end for 4 days. inbetween the sender called and told. it is returned. so pay again 500 for the new courier. I denied it and told to send it again. after 6 days I received the duplicate product. but I had doubts. so I told you to open the item by courier delivery boy itself. so I returned immediately.and the delivery boy took 200 more for return. both courier service and sender jointly cheating the people.

Aug 6, 2021

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

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OLX India Customer Care

from Gurgaon, Haryana

Oct 7, 2020

Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Thank you for your patience and support.

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Hello.
This is regarding a shipment ordered from Urbanic.com which was supposed to be delivered by Delhivery. The order status shows that it was delivered on 3rd October, 2020 at 12.49 pm. However, I fail to understand how it could be handed over to just anyone when the delivery was password protected because I had received on OTP on my registered mobile number. The AWB no is[protected]. No number of the delivery agent is provided which makes it all the more difficult to handle the issue on our own, because the support system is really very slow.

Aug 10, 2021

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2020

Delhivery Customer Care's response Hi,

Please share your email id with us so that we can help you out.

Thanks
Team Delhivery.

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The item worth rs 3000 was never delivered by delhivery courier services, shows delivered with tracking number, I tried contacting the delivery customer support they said they will share POD what would I do of POD when i stay alone who ll sign for me and it was a day off in lieu of october 2 i was at home entire day
Please help my hard earned money will be wasted

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Address: Plot 5, Sector 44, Gurugram, Haryana 122002

My name is abhishek kumar, and i had ordered a book 'the stand by stephen king mass market paperback', worth rs. 941, on amazon on thursday, 24th august 2020. The book was purchased from seller bookswagon. It was shipped using delhivery on saturday, 26th august 2020 with tracking id/awb no.[protected].
As per delhivery website, the package is estimated to be delivered by thursday, 1st october. However, the tracking status shows it is currently at bilaspur-hr (I. E. It has not been shipped to my location). Please ensure that my package is shipped right now, or if its has already been shipped from bilaspur-hr to my delivery address, please update the tracking status on your website. Please ensure that the package is delivered to me on 1st october, 2020. Also, please provide me a fixed date by which i will receive my order.
For your reference, i am attaching screenshots of the order & tracking details from amazon and delhivery websites.

Oct 1, 2020

Complaint marked as Resolved

The package was delivered to me today, 1st October 2020, at 10:42 AM.

Delhivery customer support has been notified about the posted complaint.

Oct 01, 2020

Updated by abu2403 The package has reached the nearest delivery hub, but the local delivery agents are not delivering it to my address despite me asking them.

Verified Support

Oct 02, 2020

Delhivery Customer Care's response Hi, the shipment has been delivered. Hope you have received it. Thanks.

Oct 28, 2021

Updated by abu2403 Yes, thank you for your prompt response. Yes, my package was delivered on 3rd October, 2020

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Petrasangma

Oct 27, 2020

I was order a parcel since 14th of October it has been reach on 22nd to destination Hub but local agents are not attempting for delivery to my address now it's almost 5days ago since parcel was reach to destination and they don't attempt for delivery till now.
My tracking ID :[protected] and city : Tura, Meghalaya pin code:794101

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Alisha Ratan

Oct 22, 2021

My package is supposed to reach today but either the tracking status is not updated or the product has not left from jaipur to bharatpur. The promised date of delivery is today and I need to recieve my parcel as my family won't be available later and we need to take the product with us.
Tracking ID

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arif Arhaan

from Delhi, Delhi

Sep 7, 2022

Delhivery — no updates in shipping/tracking status on website/delay in delivery
I had ordered a EXERCISE BIKE FROM AMAZON on 25th august and the delivery agent is DELHIVERY WITH TRACKING ID[protected] .
As per delhivery website, the package estimated delivery is daily changing and there is no revert from there web portal nor they are returning a calll as per call back request, However, the tracking status shows it is currently at bilaspur-hr (I. E. It has not been shipped to my location). Please ensure that my package is shipped right now, or if its has already been shipped from bilaspur-hr to my delivery address, please update the tracking status on your website. Please ensure that the package is deliveredAlso, please provide me a fixed date by which i will receive my order.
For your reference, i am attaching screenshots of the order & tracking details delhivery websites.

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Address: Plot 5, Sector 44, Gurugram, Haryana - 122002

2 packets where pickup by same executive at same time. 1 is deliver 2 week back and other is now showing "in transit for return". The tracking id of order is[protected]. I mail to customer care regarding delay in delivery is inform me that packet will deliver by 22 september but now today is 24th september and my packet get return. I want the packet to be deliver without returning it as soon as possible.

Aug 13, 2021

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2020

Delhivery Customer Care's response Hi, we regret to inform you that the shipment is being returned due to security reasons. Apologies for the inconvenience caused.

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I have purchased an item from Flipkart which is prepaid, with order id[protected]. and the same item is shipped by delhivery courier partner. when I try track the details The status shows "Your order was delivered on Sep 9, 2020" but the order didn't receive yet. The order is linked with 94******32 mobile number, but due to the sim damage number is switched off. already I have discussed this issue with delhivery support team through mail but from the last 6 days, they only give a reply that we will resolve your issue in 24 to 48 hours but not resolved yet.

Sep 30, 2020

Complaint marked as Resolved

- Before this i have send several mail to delhivery support center. - After adding complaint here on next day my package get delivered.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2020

Delhivery Customer Care's response Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery

Sep 30, 2020

Updated by Sajan Patil Issue get resolved and my package also delivered. Thanks

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Address: Horatti Village kenjige post mudigere taluk chikmagalore district karnataka

My awb number is[protected]. My order was to be delivered yesterday but i got a message in evening that it has been delivered but i haven't got my parcel and not even got any call from delivery assosiate. I asked for proof of delivery i found that some fake signature was at the place where i should have signed. This means the courier person may have forged signature.

Oct 6, 2020

Complaint marked as Resolved

The customer care was useless however i found the number of courier boy and scolded him and then got my order. Useless delhivery

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From 4 days it was showing out for delivery. On the very first day i received the call from delivery person and he said that i am somewhere else will call you later. After that he never called to ask anything. And now my package is being returned to seller. This is such a poor service and irresponsible behaviour of the delivery person. Awb no[protected]. Kindly look into the matter. And get my order delivered as soon as possible....

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I have account with delhivery by name "nardev fashion dfs".
From last 15 days my poc (Point of contact) was changed.
Previous poc was very good and solved our all tickets/complaints over email and call.

New poc now harrassing us from very first day.
He is closing tickets without solution.
We open ticket again from client panel but they again closed it without solution and without informing us.

I had contact my first and second point of contact (Digvijay. [protected]@delhivery.com) and (Prashant. [protected]@delhivery.com)

But they two also not responding..

Due to non resolutions of all tickets, my shipment is getting returned... And i loss in many aspect with money and reputation to deliver shipment to my client...

I prefer not to use delhivery because they not responding properly...

I realy mentally harrased by my poc and delhivery...

I first time experience such mental harrassment by delhivery.

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Address: Gurugram, Haryana

I had returned two products ordered from ajio.com to delhivery courier guy on 09.09.2020 with return ids RT21725551 and RT21740890. These items were picked by the courier guy and he said he will give me the slip later. But the slips have not been provided yet and the items are being showed on ajio's website that they are yet to be picked up.
The pincode of my area is 803213. The delivery guy name is Prince and the manager's name is Raghavendra.
I want the return slips if they have really shipped by material back to ajio or else I want the items money from delhivery.

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Delhivery complaint number
Delhivery india pvt. Ltd. Charges random prices by their third party franchises and giving me the incorrect, fake invoice from the name of dtdc.
Also back tracing dates on invoice. My parcel got sipped on 20 aug 2020 and the invoice back dated to 31 jul 2020. After complaint for 12 working days, there has been no response from delhivery on submitting me the right invoice for the package. Awb #[protected]

Delhivery customer support has been notified about the posted complaint.

Sep 17, 2020

Updated by karishma doshi Delhivery has the audacity to give me an invoice from dtdc. With of course my name edited as the font is different with a small size. Heights of illegally editing an invoice which is a proof of business. Also the invoice is for 31st July 2020, whereas my parcel was shipped on 20th Aug 2020. This is illegal and harassment. Pls look into this seriously as it has been more than 12 days and delhivery has no one in the entire company to redress this complaint. I've been emailing and 10 different individual identities through email but nobody in the entire company wants to even take ownership to understand the problem.

Verified Support

Sep 18, 2020

Delhivery Customer Care's response Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery

Sep 18, 2020

Updated by karishma doshi It's been 13 days and Delhivery has not responded at all. In all the emails and tweet, they have kept saying that the issue has been escalated to the concerned team but nobody in the entire company has the guts to even address the customer complaint. Highly irresponsible company with fraud people working for them.

You guys are shameless to conduct a redressal on phone/email. And now you are sending people to my home for random things while not keeping in mind of the current pandemic. WHAT ARE YOU TRYING TO DO?

Sep 18, 2020

Updated by karishma doshi The parcel is less than 1.3 kg while Delhivery vendors are charging me for 4.5 kg. This is illegal. This is wrong and This is UNETHICAL.

YOU HAVE LITERAL BUTTONS IT SEEMS!!

Delhivery Complaints & Reviews

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Delhivery reviews & complaints page 163

Too much time to delivery

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wrong amount on invoice

worst customer service in dimapur and rude delivery agents

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Delivered but not received parcel

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Product lost / Product missing

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Order pickup ho rha pickup id he 1493180803376

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Product picked but not showing status and closed the awb number for my product

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Saree/clothing item

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Why my order is showing in transit for return

Delivering fake products and cheating customers

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Product NOT delivered by DELHIVERY

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Product not received

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no updates in shipping/tracking status on website/delay in delivery

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packet return

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The product is not received still it shows product delivered

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Delivery man forged my signature and gave my parcel somewhere other

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Delivery not attempted

poc not responding, not providing solution of tickets.

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Two return items whose acknowledgement slips are not being issued

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Incorrect, fraud invoices

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Delhivery Complaints & Reviews

File a complaint to Delhivery

Delhivery reviews & complaints page 163

Too much time to delivery

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wrong amount on invoice

worst customer service in dimapur and rude delivery agents

Post your Comment

Delivered but not received parcel

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Product lost / Product missing

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Order pickup ho rha pickup id he 1493180803376

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Product picked but not showing status and closed the awb number for my product

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Saree/clothing item

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Why my order is showing in transit for return

Delivering fake products and cheating customers

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Product NOT delivered by DELHIVERY

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Product not received

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no updates in shipping/tracking status on website/delay in delivery

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packet return

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The product is not received still it shows product delivered

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Delivery man forged my signature and gave my parcel somewhere other

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Delivery not attempted

poc not responding, not providing solution of tickets.

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Two return items whose acknowledgement slips are not being issued

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Incorrect, fraud invoices

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