Claimed

Delhivery Complaints & Reviews

1
Updated: Mar 18, 2026
Complaints 3864
Resolved
525
Unresolved
3339
Contacts

File a complaint to Delhivery

Having problems with Delhivery?

File a complaint and get it resolved by Delhivery customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Delhivery reviews & complaints page 165

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
E
Endow Toys
Aug 31, 2020
Report
Copy

Address: A-305, Venkatesh Lake Vista, Dattnagar-Jambhulwadi Road, Ambegaon Khurd

Hello sir,

I sent a parcel from pune to mumbai. The parcel contained 3 items. Even while scheduling the shipment i have mentioned there are 3 items. Today buyer received only one item from package, another 2 items are not received and are missing. Awb number is[protected]. Attaching image taken while delivering the parcel and while dispatching the parcel. You can see there is only one box while delivery. And even the tape is tampered to open it. This is serious issue and i'm losing trust on delhivery service. I have international account too but i won't be shipping any international orders with delhivery.
Kindly take action as soon as possible and keep me updated of the status.

Surekha jadhav
Founder at endowtoys
+91-[protected]
Delhivery customer support has been notified about the posted complaint.
Sep 04, 2020
Updated by Endow Toys
Delhivery Team,

Is there any update on the case ?
Sep 10, 2020
Updated by Endow Toys
Hello All,

What is going on? Can somebody please update us. Its now 10 days almost.

Thank you,
Endow Toys
Nov 03, 2020
Updated by Endow Toys
Any Update ?
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    arnab.ban20
    Aug 30, 2020
    Report
    Copy

    I have ordered a dining table from flipkart. The delivery is taking place with delhivery, awb:[protected].
    Now it is picked on august 13. And current in my home town - destination city kolkata. It is here for past 5 days. And still it is not delivered. Everyday it is just getting delayed by one day.
    Disgusting service. Every other parcel is coming except this one.
    Delhivery customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Don_k10
      Aug 29, 2020
      Report
      Copy

      Address: Jalgaon

      I have shipped my house hold items through a movers and packer and they are registered their firm with Delhivery. The Mover and packer promised me to deliver the shipment at my doorstep. I payed full amount of the shipment i advance due to part load.
      The shipment was picked up on time and reached to the destination city very quickly without any issue. However, the shipment did not reached to my door step and held at warehouse since last 29 days with reason of containment zone restriction.
      All over India is open now and there is no such restrictions.
      shipment reached to destination city Jalgaon, Maharashtra on 1st August 2020 and still there at Jalgaon. My home is 22 kms away from the warehouse. I called a person named Manish Singh in True caller promised to deliver the shipment on tomorrow 30th August 2020. I am hoping for the best. If in case the shipment not delivered tomorrow as promised by Manish singh, for sure I will not recommend my friends to go for any movers and packer have their tie up with Delhivery services.
      Delhivery customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mitali Singh 1005
        Aug 29, 2020
        Report
        Copy

        Delhivery was supposed to deliver my order on 21st August 2020. I didn't received any call from the delivery man on 21st august. Next day I tracked my order on the official site if delhivery. It showed that my order has been successfully delivered.

        I didn't received any courier from them. I verified the same from my family members and neighbors.

        I wrote mail to delhivery customer support email ID. They promised me to provide the POD of my delivery. They didn't do so. Now they are also not replying to my mails. I am writing to them since 8 days. That too twice a day. They are not replying me. Also their customer care number is unavailable.

        I doubt that they have misplaced my product. That's the reason they are ignoring my mails.

        Please help me out.

        My delhivery tracking ID is[protected]
        My order ID is [protected]-1318552
        Delhivery customer support has been notified about the posted complaint.
        Aug 29, 2020
        Updated by Mitali Singh 1005
        The delhivery site says that my order has been delivered and recieved by me. But neithee me nor my family members or neighbors received it.

        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          yami_vaji
          Aug 28, 2020
          Resolved
          Report
          Copy
          Resolved

          Address: Gurgaon, haryana

          My order id is: [protected] and AWB number is: [protected]. The status of the AWB number is saying that the product is delivered but i did not recieve any package and more over the status is saying that it was delivered to me itself. I tried reaching decathlon and delhivery customer executives but none of them solved my issue. I wrote them mails but no one responded to me. My package might have been misplaced. Please help me get me back my package. My order contains a rain coat of worth Rs.2999/- from decathalon.
          Aug 31, 2020
          Complaint marked as Resolved 
          Thank you consumer complaints. I got my package delivered after raising so many complaints and calls. Finally, I got my package delivered.
          Delhivery customer support has been notified about the posted complaint.
          Verified Support
          Aug 31, 2020
          Delhivery Customer Care's response
          Hi,

          We apologize for the inconvenience caused. Please inbox us your email id along with the AWB number on Facebook so that we can help you out.

          Thanks & Regards,
          Team Delhivery
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sachin santhan
            Aug 28, 2020
            Resolved
            Report
            Copy
            Resolved

            Team club factory,
            I got the order no. So[protected]Tracking id of delhivery:[[protected]] for my product. I check the status for the same product and found the tracking message as -
            "package not picked/received by client" as per delhivery courier system.
            Please resolve it fast and ship my product to me this week latest on priority.
            Aug 7, 2021
            Complaint marked as Resolved 
            Delhivery customer support has been notified about the posted complaint.
            Aug 28, 2020
            Updated by sachin santhan
            Team delhivery,
            I got the order no. So[protected]Tracking id of delhivery:[[protected]] for my product. I check the status for the same product and found the tracking message as -
            "package not picked/received by client" as per delhivery courier system.
            Please resolve it fast and ship my product to me this week latest on priority.
            Verified Support
            Aug 31, 2020
            Delhivery Customer Care's response
            Hi,

            We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

            Thanks & Regards,
            Team Delhivery
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pradeep Sundararaj
              from Pune, Maharashtra
              Aug 28, 2020
              Report
              Copy

              Awb[protected], from bengaluru (560093) to tiruvallur (600062). Consignment was prepaid & booked on 11/8 from bangalore and picked up from bangalore on 12/8 and reached chennai warehouse on 16/8 but not delivered till date. Past emails from delhivery customer support on 17/8, 19/8, 24/8 & 27/8 states that shipment will be delivered within 24-48 hours but it never happens this delivery remains an enigma
              Delhivery customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sharif80
                Aug 27, 2020
                Report
                Copy

                Hi, we have placed two orders on August 4th (which are 2 bags) from Bangalore to sattenapalli. AWB nos[protected],[protected]. And very next day both the bags got picked by delivery boy. And we have received 2orders on august 11 and one of them is not mine. Received cardboard box instead of bag. Both the parcels has address stickers which has my name and my addresses. Many times dropped mails to Delhivery team but don't see any progress. It has been 20days. Please take this as important and please do necessary action. Thank you. I have attached pictures of received cardboard box and also attached lost bag.
                Delhivery customer support has been notified about the posted complaint.
                Sep 02, 2020
                Updated by Sharif80
                Any update from delhivery team?, from last 25 days they did nothing. even they are ignoring my mails. worst servies.
                Sep 22, 2020
                Updated by Sharif80
                I need to reopen this ticket. and need to know the reason how it has been marked as resolved.
                Oct 09, 2020
                Updated by Sharif80
                Hi, we have placed two orders on August 4th (which are 2 bags) from Bangalore to sattenapalli. AWB nos[protected],[protected]. And very next day both the bags got picked by delivery boy. And we have received 2orders on august 11 and one of them is not mine. Received cardboard box instead of bag. Both the parcels has address stickers which has my name and my addresses. Many times dropped mails to Delhivery team but don't see any progress. Its been 65 days till now i did not get any responce from there. also complained here but that complaint has been marked as resolved. need to check that one also why it marked as resolved without any comments. delhivery team not replying to my mails also. Please check this one and resolved at erliest. adding screen shots also please check.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kishan Bhargav
                  Aug 27, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Dear team,

                  My awb no.[protected] has not been picked up yet.

                  I had escalated it and emailed yesterday i was informed on email that the same would be picked up within 24hours.. Post 24 hours its still lying with me.. Could you please explain what is causing the delay???

                  Originally it was to be picked up on 24th august 2020.

                  Kindly look into it immediately.
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Delhivery customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 28, 2020
                  Delhivery Customer Care's response
                  Hi,

                  We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will get this picked at the earliest.

                  Thanks & Regards,
                  Team Delhivery
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    Leheri Shetty
                    Aug 27, 2020
                    Report
                    Copy

                    Address: Gurgaon

                    Tracking shows my package is delivered but i haven’t got it. The delivery guy must have lost my package or this company did. They don’t respond to messages, emails or calls. Tried contacting them on Facebook and instagram as well. But no response. AWB[protected]
                    Delhivery customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Adarsh rocky
                      Aug 26, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Awb:[protected] with the above mentioned tracking number my order was expected today (26/08/20) (Guaranteed delivery) but still its in another state and for the past 3 days (Coimbatore hub) there is no movement im concerned because item is bit expensive and i have prepaid for it escalate my issue and there is no proper channel for customer vare. Fully dissapointed next time dont choose delhivery
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      Delhivery customer support has been notified about the posted complaint.
                      Aug 27, 2020
                      Updated by Adarsh rocky
                      Still no update same status fully dissapointed even complaining in consumer forum no update

                      Verified Support
                      Aug 28, 2020
                      Delhivery Customer Care's response
                      Hi,

                      We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                      Thanks & Regards,
                      Team Delhivery
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Samyak Bhongade
                        Aug 26, 2020
                        Report
                        Copy

                        My order is showing "customer call placed" this status what does it means
                        Delhivery customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rashmi Gowda Punya
                          Aug 26, 2020
                          Report
                          Copy

                          Address: Bangalore

                          [protected], showing same status frm 5 days nt resived still pls help coustomer to reduce parcel
                          Delhivery customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            karthik62
                            Aug 26, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            I had placed an order on Samsung website on 17/08/2020. Product was supposed to be delivered by 23/08/2020 as estimated. 'M/s Delhivery' shipped the consignment and the product reached destination city and hub by 22/08/2020.
                            The item was out for delivery on 24th early morning instead of 23/08/2020. I was tolerant keeping in view the covid-19 constraints. But the status was not updated since then. It is 26th early morning now. Nobody knows where my item is. There are too many incidents with evidences, on fraudulent activities featured on the internet. I am quite worried for not knowing whether my shipment has reached back the wearhouse or not.
                            Delhivery didn't share any realtime updates even after 2 days of the scheduled delivery date. Their what'sapp customer care group doesn't respond properly (copy of snapshot attached). Stating Covid-19 constraints, theybhave shut their customer care telephone number. I have submitted my query regarding delay in delivery to their customer team email id for which they promised to contact me through email but never did. I'd escalated my complaint to samsung customer care twice and they couldn't solve the issue.
                            Thus i am left with no options other than consulting consumer complaints forum for aid and immediate justice in this case.

                            Please help me and resolve my issue.
                            Aug 27, 2020
                            Complaint marked as Resolved 
                            Product got delivered only after escalation. Response of Consumer complaints team & Delhivery team was quick. Invited samsung engineer for inspection of the package wrt tampering and physical damage if any. Everything was ok. Since the job is done, marking the issue as resolved. THANKS Received an email from the following mail id acknowledging the complaint: [email protected]
                            Delhivery customer support has been notified about the posted complaint.
                            Aug 27, 2020
                            Updated by karthik62
                            Product got delivered only after escalation. Response of Consumer complaints team & Delhivery was quick. Invited samsung engineer for inspection of the package wrt tampering and physical damage if any. Everything was ok. Since the job is done, marking the issue as resolved. THANKS
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              shyam9096
                              Aug 25, 2020
                              Report
                              Copy

                              I ordered a phone, when I checked the order the item came to my district but now I see that the phone is back, it has gone out of my account, emi will give it back to me and solve this problem
                              Delhivery customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Bibzz
                                Aug 24, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Gurgaon, India

                                I had made an online purchase of Mi 4A TV from Flipkart Order ID : OD[protected] on 12 Aug2020 and the cost of Rs. 12499 was debited from my Paytm account UPI REF. id[protected]
                                But the company refuses to have received my online payment and has thus, chosen to delay my order. Kindly refund the money or make a successful acceptance of the money so that I can get my delivery at the earliest.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Delhivery customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 27, 2020
                                Delhivery Customer Care's response
                                Hi,

                                Please inbox us the transaction id along with your contact details and email id on Facebook so that we can help you out.

                                Thanks,
                                Team Delhivery
                                i made to a payment to delhivery through an online payment link via Phone pay but the delivery boy refuses to have my payment received and so i made the payment through cash of 2097 inr and assured me that the money would be refunded in a day or two but i havent received my money. kindly refund my money ie 2097 Inr.
                                transaction id:: T2107271515433804503713
                                collect id:: INDBC7D05DBDC2766CD3E053307C180AAA0
                                I have paid my payment through link as i was given by delhivery boy but my amount has been deducted from my account & showed that payment is successful but they didn't received my payment.
                                Islam Hoque's reply, Oct 22, 2021
                                Solved
                                Money refunded
                                Dear Sir, I am a SBI CARD HOLDER, Went to PNB ATM fow withdrawing cash. After the transaction ATM didn't dispatch cash even after counting sound but my account was debited. Please refund my money as soon as possible🙏 its medical emergency🙏🙏🙏🙏🙏🙏🙏�... Everything is mentioned Under with photo proof
                                Money deducted but order was not placed happened twice.
                                Made screenshot for applying for refund it says order not available.
                                Helpful
                                6 other people found this review helpful
                                6 found this helpful
                                5 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  anishag204
                                  Aug 24, 2020
                                  Report
                                  Copy

                                  I ordered for 2 waybills. One to bangalore and other to kolkata. One of them
                                  Only had 3 glass bottles. Their weight were less than 500 gm.
                                  In the dashboard i could see the weight mentioned as 995 gm and the amount charged was 90.86.
                                  How can you justify extra 400-500 gm.
                                  For the other parcel had only 2 pair of slippers whose weight was again less than 500 gm.
                                  In the dashboard the weight shown was 1344 and amount charged as 138.06 miles.
                                  From where can i get the weight measurement of my product. Was the measurement done correctly??
                                  How can we reconcile the weight as both the measured weights were different.
                                  Please let me know.
                                  Delhivery customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Dipa89
                                    Aug 24, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Guwahati Delhivery Hub

                                    Tracking no[protected],[protected]. I am waiting for the products from last 20days, as per tracking it shows tbe goods are at Destination hub but they are not delivering to my home neither there are any customer care number to call them nor they are responding via whatsapp support. It's such a harrasment. Upon checking one of the tracking no last evening it shows that they have placed returned to it.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Delhivery customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 27, 2020
                                    Delhivery Customer Care's response
                                    Hi,

                                    We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                                    Thanks & Regards,
                                    Team Delhivery
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Ruru Sang
                                      Aug 24, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Rongkon songital, Tura, west Garo hills, meghalaya

                                      Delhivery Tura branch has been cancelling many items without the buyers consent and it is not fair at all for the buyers because we pay for shipping charges and for their delivery service but Tura delhivery has yet again cancelled my item without calling me even once I urge to please look into this matter. Enough is enough and it is not just me who have faced this!!!
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Delhivery customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 25, 2020
                                      Delhivery Customer Care's response
                                      Hi,

                                      We apologize for the inconvenience caused. Please help us with your AWB number, so that we can identify the gap and try to close the issue.

                                      Thanks & Regards,
                                      Team Delhivery
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Dipanjan Deb
                                        from Mumbai, Maharashtra
                                        Aug 24, 2020
                                        Report
                                        Copy

                                        Tracking ID:[protected]
                                        user email: [protected]@gmail.com

                                        My Prepaid order from Amazon, being carried by Delhivery has not been delivered to me, but I received the "Delivered" status in my mail as well as order tracker.
                                        I have checked with other family members too and the order has not been delivered.
                                        Delhivery customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit