Delhivery Complaints & Reviews

Hi Kindly address the issue and take necessary action against agent at Aunrihar.
I neither received call nor message and in the night got message stating delivery cancelled couldn't be delivered.
Also in delivery tracking showing shipment cancelled or refused by receiver however it is not the case.
Kindly ask him for call log or some evidence to prove he attempted to deliver.
It is really inhumane and disgusting to blame the receiver for no reason.
Kindly take the necessary action and shipment should be delivered properly as I waited so long for the product
Thanks

It has been over 10 days, and no resolution has been reached from your side. I made the payment, but the courier booking failed

Please find the answer inline.
Date of booking: 05 nov 2023
Receiver name: Aryan Shrivastava
Sender Name: Piyush Sharma
From Pin Code: 462043
To Pin Code: 110092
Transaction id: T169E91C633L192U68 /[protected]
Payment mode: UPI
Money deducted: Rs 1127

Through this email, I would humbly like to bring to the knowledge of the authorities of the highly esteemed courier service in Bharat – Delhivery, about the crude and surly behavior of the Delhivery agent at Lawngtlai, Mizoram who goes by the name – R.Laldingngheti.

This email is long overdue, but due to my own goodwill and the welfare of the mentioned agent, I had refrain from writing it so. However, it is high time now, as the populace of Lawngtlai has had enough of her churlish behavior towards customers, especially to those who went to the establishment to collect their parcels themselves, as they (Delhivery Lawngtlai) cannot deliver any item bigger than 2X3 ft in dimensions, which is also quite unusual and unseemly in and of itself, seeing how Delhivery being one of the biggest courier service in Bharat. This can be attributed to the fact that all the delivery agents they have are delivering via motorbikes and not scooters as it is done in other places in Mizoram such as Aizawl, Lunglei, etc. This issue also needs addressing.

Going back to the point, the agent at Lawngtlai seems like she has no sense of duty towards customers and no loyalty towards the company itself and what it stands for. This, to me, is a big indicator of incompetence and arrogance of the said agent. It is extremely hard to resolve at issue with her as she is aggressive at any turn of conversation.

Therefore, I sincerely implore Delhivery authorities to reprimand this agent and take serious steps in providing the customers the service that Delhivery actually provides; not this crude and untoward behavior of the said agent.


Thank you very much.

Dear Grievance Officer of Delhivery,

Please refer to the trailing mails from your customer support team, my order no
AWB[protected]. Till date my parcel is not delivered, everyday your customer support team is giving excuses by stating your complaint is registered and it is on top most priority.

customer support team is not responsible, till date i did not receive my package. My package is lying at my nearest location since 10-Nov-23.

I hope you will look into this matter seriously not like your Karan etc.

Iam going to file a complaint against your service.

Mr. Karan Grewal and other customer support representatives are irresponsible towards resolving this issue

Regards
Unsatisfied Customer
Bobby Chukka

We send to boxes of courier to our customer with Awb no[protected] and[protected] .
1 box with Awb no[protected] is RTO by courier boy without attempting. Customer was waiting for his courier and talked to delivery boy but even though he did not deliver and done RTO.
and 2nd box with Awb no[protected] is still with delivery hub, customer asked for hub address so that he could collect it from there, but they had not given yet. Please take immediate action.

Hello i ordered an package on the 6th of november it was originally supposed to be delivered by the 10th now its showing the 14th and on the delhivery day the package is still showing in transit.. last update was 2 days ago and it is showing its in greater thane when its supposed to be in chennai. i urge delhivery to help in this!

Dear Team,

My Order ID : #C[protected]
AWB No :[protected]

My shipment was out for delivery from the morning, Didn't receive the consignment over and above I got a message that customer has requested for change of delivery date. I never made any such request to change the delivery date. Your Delivery guy never picked my phone I tried thrice. It is highly disappointing as I wanted my consignment as I am travelling and that was Diwali gift for my brother.

Only request please deliver it today. Deliberately don't say that customer has asked for change of delivery date. It is fine to not deliver on time but putting the blame on customer is pathetic.

This is to inform you a shipment arrive slg hub 3 November but the shipment not connected still now. please look at the waybill and solve it positively .

please look into the waybill no -
[protected]
[protected]

Placed a order to be picked up from home with the clear mention of AWB number on it . The product that reached destination was a wrong package and we declined to accept it . When contacted with the Pickup person, he said package is misplaced and therafter stopped picking the phone .
Opened a ticket with Delhivery but they only send autogenerated mails . Neither anyone of the team has reverted with the resolution .
It has been more than 11 days and the important package remains misplaced with no resolution in foresight

AWB:[protected].

This is my tracking id on delivery and the package was scheduled by me to pick up on 1st of Nov. I had made the payment for the same on 31st October and received the confirmation mail.

But now its already 3rd Nov night 11:11PM and nobody has come to pick up the order. Already I have submitted complaints on customer care. the ticket tracking id is 68455034.

I have to send the product back to the company (from which I purchased the product) within 3 days after receiving the order. And the 3 days begin from 1st Nov as otherwise the company will not give me the refund of Rs 4000. As soon as I received the product on 31 Oct 23, I did not like the quality and submitted the pickup request on 31st evening only.

Because of Delhivery's negligence, I am about to loose my money. please help

AWB:[protected],

We have provided all available proofs with Delhivery team and team has informed that refund is initiated, and refund amount will be credited with in 5 to 7 working days on 5th September 2023. But refund is not yet processed and no responding to the mails sent to Delhivery in this concern.

Two separate packages containing diamond and gold jewelry, swarovski and pearl jewelry was tampered with, repackaged with some cheap items and sent.

In loss.

Delhivery customer service unhelpful. Two packages containing gold and precious items tampered by delhivery in 1 week.

Return has been created twice by Flipkart. Everytime the Delhivery exec refuses to pick up items and so return has been cancelled twice.

The client has received the parcel and she paid to delivery person thru Payym this is confirmed by the client over phone call she shares pictures of bag and paytm screenshot but on the website it showing that client has denied to take parcel and today I received the returned parcel and in that parcel I received stones in a different box in the below I have attached all the proof please review my case on urgent basis

There has been no updates on tracking the order it has not moved from bilaspur for couple of days and I cannot track the order as it shows the order is not registered with my number tlTracking ID[protected]

There is no update on parcel for last 7 days . Dont know where is my parcel now. Looks suspicious whether the parcel is still present or been stolen .. dont know.. i need immediate response to my issue now .. where is my parcel ..LR.[protected].

I would recommend expressing your concerns to the courier company, highlighting the delay in receiving your package despite it arriving at the branch two days ago. Clearly communicate the inconvenience caused and inquire about the reasons behind the additional two-day delay mentioned by the branch manager.

Dear Delhivery Team

I am writing to address a highly critical and deeply concerning issue regarding my recent order of a Samsung Refrigerator valued at Rs 1.06 Lakhs. The expected delivery date was yesterday, and the shipment was bound for the following address:

Smt. Sandhya Rastogi
AVVNL, Vidhyut Nagar
Banswara - 327001, Rajasthan

The order was placed through Amazon, with the delivery partner indicated as Delhivery [Delivery Partner's Name] as per the provided Tracking ID: [protected]

However, a significant issue arose due to confusion surrounding the open-box delivery. After reaching out to Amazon customer support, they advised me to communicate with your delivery partner. Regrettably, when I contacted your Banswara branch manager at +91-[protected], he transferred me to another individual named Mr. Natrajan from your Jaipur branch.

I must express my disappointment with Mr. Natrajan's conduct during our conversation. He declined to assist and dismissed my inquiries in a harsh and discourteous manner. When I requested written confirmation of the delivery refusal, he declined to provide any form of written communication, stating that he had no intention to cooperate. It appears he was aware of the limited alternatives in a Tier 3 city, leading to an uncooperative and unprofessional attitude.

Subsequently, I contacted Amazon customer support once more, and they advised me to accept the package and assured me that Amazon would address the situation. However, by the time I made this decision (approximately 10-15 minutes later), the delivery partner had already left my location. Despite my attempts to reach him multiple times, he assured me he would return shortly but failed to do so.

Unexpectedly and shockingly, your team canceled the order later that evening, citing customer refusal. This sequence of events has raised concerns that it may be an attempt to maintain a monopoly in such regions without accountability, which is completely unacceptable.

Today, I reached out to the same delivery partner, and he assured me that I would receive the package today, but he mentioned he was currently out of town and directed me to contact someone named Mr. Sunil at +[protected]. Unfortunately, I have since discovered that my number is blocked by Mr. Sunil, and I have received no cooperation from your on-ground team in Banswara, Rajasthan.

I have escalated this issue to Amazon and am prepared to take further action against this discourteous behavior and potential fraudulent conduct by your team. I possess evidence, including camera footage, call recordings, and other documentation to establish a timeline of events. If necessary, I will leverage my IIT Alumni network to escalate this matter further.

My only request at this point is for a prompt resolution. The order is still within Banswara, and it appears that your delivery partner is mishandling the situation. This behavior is unacceptable, and I did not anticipate such negligence from your team.
Would highly appreciate it if you could initiate the delivery today !

I eagerly await your response.
--
Thanks & Regards
--
Vivek Rastogi
Banswara(327001), Rajasthan
Contact Info:- +91-[protected] / [protected]@gmail.com / [protected]@gmail.com

Recently I missed package No: AWB [protected] delivery due to mobile signal problem on 7/10/23. Again I called to delivery boy he said that on 9/10/23 I will get it. But still I didn't get it. Daily I am trying to contact them but my courier is not getting.

When I will tracking everyday, delivery date was changed to another date but not getting.

Product is at delivery centre only but not they courier now itself from one week onwards.

No delivery attempt was made ..but update shows payment disagreement by customer