Delhivery Complaints & Reviews

I am writing to lodge a formal complaint against Delhivery regarding their failure to deliver a courier while falsely marking it as "delivered" on their app. I seek your assistance in resolving this matter and protecting my consumer rights.

The details of the complaint are as follows:

Courier Details:

AWB #[protected]
Date of Dispatch: 08 June, 2023
Sender's Name: Sachin pandey
Receiver's Name: Accel IT services c/o Royal computer services

I kindly request your prompt attention to this matter, as I have exhausted all avenues of resolution directly with Delhivery. Your intervention is essential in ensuring a fair and just resolution.

Thank you for your attention to this complaint. I trust in the Consumer Forum's commitment to protecting consumer rights and seek a swift resolution to this issue.

Sincerely,

Sachin pandey

Delhivery courier services have damaged my parcel items, i had sent mangoes to my relative in bangalore. The shipment was picked up on monday 5th june, 2023. I was informed by the pick up agent that the parcel should be delivered in two days itself. Delhivery claims on their app to do expess delivery within 3 days, once the shipment was confirmed the app updated the delivery time to 4.5 days (9th june evening). I was tracking the delivery through the app and raised a ticket for the delay (Reference ticket#s 62471434 and[protected]. I was informed today that my parcel is damaged. On asking for further discussion with the executive regarding the refund of rs[protected] for the mangoes and 400 the express delivery, the executive rudely told me "aapko esa bhejte hi kyu ho, mat bhejo na". The senior manager is not picking up calls. Their customer care is also not responsive.

The below picture clearly shows how badly they handle the "express" shipment.

Sir, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible Today Itself As I Have not Received My Order Since the Last 15 Days.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.

Sir, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible Today Itself As I Have not Received My Order Since the Last 10 Days.. So, Kindly Deliver My Order Today Itself Without any Further Delays.. Since it is really Urgent.

Date of incident - 01/06/23
Client number - [protected]
Full description - I got one shipment picked from my regular seller to my home address and in-transit the shipment was delayed at Ahmedabad for 1 day also and when I received the product the delivery boy did not take signature or OTP. When I opened the parcel inside there was one small torn dirty cloth in place of my product for 8000 rupees.

I have packing video from CCTV camera, unboxing video, tampered box and cello tape images, product image of what I actually ordered, video of delivery boy picking up the parcel. I have attached all, incase you cannot see any please get in touch at [protected]@gmail.com or [protected].

Desirable resolution - Need my product or total amount refund on immediate basis in my Bank A/c.

My product reached my nearest facility.it is showing excecutive unable to reach for past 2 days.they dont even calling me.

I received a product on saturday 27th May and which was ordered from facebook advertisement. I recieved bogus item in it and want to return I contacted my local delhivery office they told me to give a return application in written along with aadhaar and AWB no.
I submitted a letter with aadhaar and AWB no same day but now they are not responding and I am very much dissatisfied.
aadhaar no[protected]
AWB no [protected]

I have sent celing light for replacement to Dmak lights but the courier got changed and Delivery delivered a broken laptop

1. Delivery boy and post master harrassing me by abuses .
2. Courier partner not deliver package at doorstep .

ISSUE- The delivery partner picked up the return package from me but did not update the status after reaching the office and canceled the reverse pickup Took the package from me and canceled the reverse pick up request and didn't even return the package to me when I called the post master the post master abused me and also threatened me Saying this he threatened to never return the package and pick up, When I complained to the logistic no resolution came .I made return request several times but every time the package was not picked.
AWB[protected]

I have been registering a complain since 9 days that my package has been lost, miss placed or might have been delivered to the wrong address, at least I expect a reply or some kind of communication, whenever a customer mail or register a complaint. plus it was an expensive package, so I just can’t leave it like that and now I have started to feel that I might have lost a lot of “hard-worked” money. Because neither the company is replying, nor they are taking any kind of actions. So what do you think a customer should feel?
Sorry to say, but if this company does exist, and if it is a real company, someone should contact me and help me out. plus i have opted for shipment insurance so i should get my full Refund atleast.
if not then i and my circle and their circle wld be forced to belive that this is a fraud company

I had requested to deliver a consignment from Bangalore to Delhi on 16th May. I cancelled the order and it was supposed to be returned back to me on 20 th May. After I didn't receive the package, I raised a complain and they said it will be returned with in 24 hrs. Still I haven't received the consignment. The app shows it will be delivered tomorrow but everyday it gets updated. The total cost of the consignment is ₹14000. While delivering I also taken insurance of the parcel.

Actually I have ordered a shoe seeing the photo but when the product was delivered the colour of the shoe was different.

It's been a 2 months I'm connecting with delhivery but my refund is not yet received. I have done payment twice and also I have provided screenshot of both payment. First time when I did payment on delhivery barcode it was proceed from my side but they didn't received it and also money was debited they said you will get refund but I haven't got it yet. After that I paid on delhivery boy's barcode.

Hi,
I requested for shipping a parcel from Bangalore to Delhi on 16th May 2023 via Delhivery app. Their respective came and collected the parcel on the same day. As I noticed that the parcel don't have all the contents, I cancelled the shipping on 17th May 2023.

Everyday the app shows it will be delivered the next day, and the very next day the delivery status updates and gets updated to the next day. There is no customer service number, so I raised request for the same. They replied to me telling that it will be delivered on 20th May 2023. But yet I haven't received the return. After raising multiple complains I didn't got any response from them.

The value of the iteam in the parcel is ₹14000. I paid the entire shipping charges and had also opted for insurance.

Please help in this regards

The app shows its being returned and the return date keeps changing on the app daily but I am not getting my package back at all

My parcel with Tracking ID/AWB[protected] was supposed to be delivered by 17th May . But it is not getting delivered till today 22nd May, And Everytime i check the date that was supposed to be delivered get's extended .

I tried to ask their support and also raised a ticket but i only got one AI response then they stopped responding to My tickets .

Company falsely says your package has been delivered but in actually it's a false claim they update on app that the package has been delivered they don't have any proof of that to whom they delivered. It's a pattern in which thousands of consumer are been cheated on daily basis no action has been taken against this company. People aren't fool to waste their time by giving complaints . AWB#[protected]
They will reply they have delivered which is a strait lie . I'm very depressed after this incident it was very important Documents.

I order my fampay card on 4 may, it was to be delivered to me on 14 may but delhivery is showing that order cancelled by the consumer but i have not cancelled it .

I have sent one cardboard box on 08-05-23 from delhivery agartala. i have clearly written from address and to address on a paper on the cardboard box. but i have recieved wrong parcel on 17-05-23. i need my parcel, it has my necessary things so please track it and send my parcel as soon as possible. the address on the cardboard box will be like this (below attached paper).my phone number : [protected]

Tracking id- [protected]

I’ve not received the parcel but it shoes delivered on the portal it’s been 6 days and still I’ve not received it. It complained about it on the helpline number several times but still no response they just say give us 48hrs we’ll resolve. Still no response from their side.
I want my parcel on any basis.
Check the same and deliver it to me.