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Delhivery Complaints & Reviews

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Updated: Mar 18, 2026
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Delhivery reviews & complaints page 180

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C
Christopher Hmar
from Pune, Maharashtra
Mar 22, 2019
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Address: 411003

This is concerning the order i had placed on the dt.14.03.2019 for my project purpose with the company named, pyrax international who did sent my order through delhivery courier service. The estimated delivery date was set for dt.20.03.2019, the courier service never showed or contacted then i had to call up and inquire about it where i was informed that it was delayed due to some reason. It will be sent for escalation and the order will reach within 24 hours. After this it had been over 48 hours and there is no one to attend calls and regardless a multiple calls was placed.
With a sincere and all due respect, this really needs to be held valid issue as it delayed customer valued time and personally had already caused me my project ratings.
Apr 30, 2019
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2019
Delhivery Customer Care's response
Hi,

We apologize for the prolonged delay in delivering your shipment. We have escalated your issue to the concerned team and are in continuous follow up with them to resolve it at the earliest.

Thanks & Regards,
Team Delhivery
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    P
    Punit Kotak
    from Rajkot, Gujarat
    Mar 22, 2019
    Resolved
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    Address: S - 350, Extension, New Delhi, New Delhi, Delhi, 110092

    The above company address s-350, extension, new delhi - 110092. Invoiced for rs 2999.00 saying the packet contained "bose sound sport free truly wireless sport headphones (Midnight blue/citron). On taking cod delivery and opening it was not the product mentioned, but a chinese cheap item named i7s with full chinese literature.

    There is no way to get in touch with the company and courier says he not taking back.

    These companies are cheating public and i request the cyberpolice help in nabbing them.

    Please let me know what should be done for it.
    Apr 22, 2019
    Complaint marked as Resolved 
    Delhivery customer support has been notified about the posted complaint.
    Verified Support
    Mar 22, 2019
    Delhivery Customer Care's response
    Hi,

    We are sorry to learn about your experience. We being a Logistic partner of your merchant do not have the scope of determining product quality. Please share us your AWB number, so that we can identify the merchant and help you in resolving this issue at the earliest.

    Thanks & Regards,
    Team Delhivery
    I bye a wireless speaker he is not charging n he is not compotable
    walgring sangma's reply, Apr 9, 2019
    ham jo saman leata uo saman charge be nai ho raha ham usko return karna pare ga
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      N
      Nita Swargiary
      from Moirang, Manipur
      Mar 20, 2019
      Resolved
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      Address: hengrabari Lichu bagan, jharnapara path, Kamrup Metropolitan, Assam, 781036

      I havent recieved my order from streetstylestore order id2702288. But the tracking order is shown order has been delivered. I think my money is wasted and also delivery location was wrong.. Please check it properly. I havent meet the delivery boy it was given sign on delivery note. Which i havent fraud. Please do something. May be delhivery boy took my things. How can they took other things like that
      Apr 24, 2019
      Complaint marked as Resolved 
      Delhivery customer support has been notified about the posted complaint.
      Verified Support
      Mar 22, 2019
      Delhivery Customer Care's response
      Hi,

      We are sorry for the experience you had with us. We assure you that we will take all necessary actions to resolve your concern at the earliest.

      Thanks & Regards,
      Team Delhivery
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        S
        sardabhishek
        from Bengaluru, Karnataka
        Mar 13, 2019
        Resolved
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        Address: Bikaner, Rajasthan, 334001

        Ordered a iron board from paytm but not delivered by delhivery. Paytm order number is [protected] and airway bill no is[protected]. Company is not making any effort to deliver the parcel and giving fake update by sitting in office that address not traced. Huge number of parcel already delivered on the same address by delhivery and now address become not traceable.
        Apr 15, 2019
        Complaint marked as Resolved 
        Delhivery customer support has been notified about the posted complaint.
        Verified Support
        Mar 14, 2019
        Delhivery Customer Care's response
        Hi,

        We apologize for the inconvenience caused. As per our system, the shipment is being Returned to Paytm. Please contact Paytm for any further assistance.

        Thanks & Regards,
        Team Delhivery
        Mar 14, 2019
        Updated by sardabhishek
        If you can not work then why are you taking work. This is not satisfactory reply
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          A
          Anil Barud
          from Pune, Maharashtra
          Mar 12, 2019
          Resolved
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          Address: Pune, Pune, Maharashtra, 412308

          Delhivery team has taken the pickup of my mobile POCO F1 on 7th March and till now today 12 March, the site and the customer care people saying you have to wait 24 hours, They have taken from pune and still the shipment is in pune, Also the Mi customer care is not looking into this issue where they have initiated the pickup, I don't know whether I will get my mobile or will lost it.

          Mi Complaint No : WO:ISIN[protected]-5E90
          Delhivery Tracking No:[protected]

          They are making fool to me, no courier will take 5 days to send parcel from pune to Bangalore.
          Apr 14, 2019
          Complaint marked as Resolved 
          Delhivery customer support has been notified about the posted complaint.
          Verified Support
          Mar 14, 2019
          Delhivery Customer Care's response
          Hi,

          We apologize for the prolonged delay. Your shipment has reached Bangalore and we will attempt to deliver it to the destination today. Please be assured that we are looking forward to address your concern at the earliest.

          Thanks & Regards,
          Team Delhivery
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            G
            G.p.Rakshit
            from Hyderabad, Telangana
            Mar 12, 2019
            Resolved
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            Resolved

            I ordered oneplus 6 and gave me some useless mobile. And after long time asking and falling back of the dealer she ordered iphone xsmax clone for me paid 12k and i got mobile waste quality box broken bill tored and no charger no headphones nothing.. Worst experience please refund my money back!!! Please i paid money with lots of pain and i didn't use it still please refund my money back!!
            Help me out from this issue!!!
            Apr 12, 2019
            Complaint marked as Resolved 
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Mar 12, 2019
            Delhivery Customer Care's response
            Hi,

            We apologize for the inconvenience caused. Delhivery being a logistic partner of your merchant doesn't have the scope of determining the product quality. Please contact your merchant for any replacement/refund related issue.

            Thanks & Regards,
            Team Delhivery
            Sir/Mam I want to return this product because this watch ordered by my elder brother
            He thought that this was original watch
            But this is copy one
            So I request u to return this watch and give my money back
            Sumeindedha's reply, Mar 16, 2019
            Sir please refund my money
            Its a humble request
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              A
              AjayPMohan
              Mar 11, 2019
              Resolved
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              Address: SBI, Metro Station Branch, Ernakulam, Ernakulam, Kerala, 682035

              Delivery of my order has been getting rescheduled repeatedly for past 4 days without contacting me and making me wait at my work location till 8pm, wrongly stating that i asked for rescheduling. Delivery guy just puts a missed call of 1 single ring and cuts. Doesn't attend if called back. Lot of my time has been spend on waiting for the delivery. Their customer service number also does not respond when called. Location: kochi, kerala.
              Apr 15, 2019
              Complaint marked as Resolved 
              Delhivery customer support has been notified about the posted complaint.
              Verified Support
              Mar 12, 2019
              Delhivery Customer Care's response
              Hi,

              We apologize for the prolonged delay. We have escalated your issue to the concerned team and are looking forward to resolve it at the earliest.

              Thanks & Regards,
              Team Delhivery
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                K
                Kanish Sinha
                from Kolkata, West Bengal
                Mar 11, 2019
                Resolved
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                Address: 3513, block 33, housefed complex, banur, 140601

                I order an product from amazon.in tracking the courier it is showing that the product is delivered, but i didnt receive the product. My tracking no. Is[protected]. Kindly look to this matter. Please kindly, you look after it. Your courier service is not pathetic that they take the products of counsumer. So look into this matter. My product was prepaid product, so i cant claim for refund. So possibly manage this issue.
                Apr 13, 2019
                Complaint marked as Resolved 
                Delhivery customer support has been notified about the posted complaint.
                Verified Support
                Mar 11, 2019
                Delhivery Customer Care's response
                Hi,

                We apologize for the inconvenience caused. We will connect with you shortly to take the investigation further. We assure you that we will close this escalation at the earliest.

                Thanks & Regards,
                Team Delhivery
                Mar 11, 2019
                Updated by Kanish Sinha
                I received the parcel.
                Thanks for the service
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                  K
                  Kapil Pancholi
                  from Mumbai, Maharashtra
                  Mar 3, 2019
                  Resolved
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                  Address: Bareilly, Uttar Pradesh, 243122

                  My name is kapil and i'm an individual. I sent an android box via delhivery c2c to my friend in chhattisgarh. He just received the package today. When he opened the package, he found 3 toothpastes instead of android box i've sent. Box looked like someone opened that from back by cutting the existing tape and put some extra tape to hide the cut.

                  The guy who picked up the courier is virendra and his phone number: [protected]

                  The guy who delivred the package was bharti and his phone number: [protected]

                  I called the both of them but they denied that fact that package is replaced.
                  Also i called the company but they didn't tell me why this happened.

                  I want my package eithet or the value (Rs. 4000).

                  Tracking id:
                  [protected]
                  Apr 4, 2019
                  Complaint marked as Resolved 
                  Delhivery customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 04, 2019
                  Delhivery Customer Care's response
                  Hi,

                  We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will update you asap.

                  Thanks & Regards,
                  Team Delhivery
                  Verified Support
                  Mar 04, 2019
                  Delhivery Customer Care's response
                  Hi Kapil,

                  Apologies for the trouble. We have escalated this to our team and will get this sorted asap.

                  Thanks & Regards
                  Team Delhivery
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                    F
                    Fasalpkr
                    from Bengaluru, Karnataka
                    Feb 25, 2019
                    Resolved
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                    Resolved

                    Greetings,
                    My name is fasal and i am doing most of my shoppings online. Majority of the time my parcels used to carry by delhivery. Whenever they bring the parcel they will not deliver it. They used to ask me to collect it from their office which is at nilambur 12 km away from me. Otherwise they asks me to collect it from any shops which is familiar to them at wandoor 7 km away from me. And they will give it in shop and we will get a delivered message. Still the product is not reached me.. Not only once or twice, each and every time it happens. They says their delivery area is upto wandoor. Then why did they include our pin code 679328 in their delivery coverage area. If they don't taken this pin code as their serviceable area someone else would do this job. They cannot service only a particular area of a pin code if they can't simply exclude this pin code from your list. The reason behind every online shopping is to avoid traveling and hassle free purchases. And we are paying for the delivery charge too.. This complaint is regarding delhivery nilambur branch of malappuram dist of kerala. If it happens again definitely i am going to complain against them in the court and demand compensation. They have canceled many of my orders without informing me from their office. Whenever i track my delivery status it shows it is returning to the seller. What is their right to cancel my order for which i have already paid.?
                    Mar 28, 2019
                    Complaint marked as Resolved 
                    Delhivery customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 25, 2019
                    Delhivery Customer Care's response
                    Hi,

                    We apologize for the inconvenience caused. We look forward to address this issue at the earliest, however please help us with your AWB number.

                    Thanks & Regards,
                    Team Delhivery
                    Feb 25, 2019
                    Updated by Fasalpkr
                    This is not a single time issue. We are looking for a permanent solution. The only solution is either your nilambur office has to exclude the Pin code 679328 from their service list or they must provide service in all areas which comes under this pin code.
                    # My current tracking number is[protected]Amazon)
                    # Previous number which is canceled by your office saying that the buyer canceled the order because i asked for delivery ( i had paid for both product and shipping, then why should i cancel it?). The awb number was Our AWB[protected]
                    # i received the following message and they returned the package :-
                    (Our Executive ([protected]) was unable to deliver your Kart Rocket package with Delhivery AWB[protected] as you asked to cancel the order. To change response/provide feedback visit cf.delhivery.com/?lZWlZmhfp1egqFtw)
                    Feb 25, 2019
                    Updated by Fasalpkr
                    It happened, i just received this sms
                    Our Executive ([protected]) was unable to deliver your AMAZONINDIA package with Delhivery AWB[protected] as you asked to cancel the order. To change response/provide feedback visit cf.delhivery.com/?lJWdaGldo1qbrlxxmpaf
                    Feb 25, 2019
                    Updated by Fasalpkr
                    This is wha happening every time.
                    Verified Support
                    Feb 25, 2019
                    Delhivery Customer Care's response
                    Hi,

                    Apologies for the inconvenience caused. We have escalated this to our team and will get this sorted asap.

                    Thanks & Regards,
                    Team Delhivery
                    This is not a single time issue. It happens every time. So we need a permanent solution. The only solution is ask your nilambur branch to either exclude 679328 pin code from their service list or provide service to whole area which comes under this pin code not any selected places. Beause if they show this pin code as serviceable companies will keep sending with delhivery, and the same situation will happen again and again. If they exclude some other courier service will take that job and do it perfectly.
                    For your reference my current tracking number is[protected]Amazon)
                    And the previous AWB is AWB[protected]This Order was canceled by nilambur office saying buyer canceled the order, i have already paid for it and i didn't canceled it) y
                    I am orderd from this online app. But i received Its quality is very poor..-. Now i want to return and get the refund. The price of RS 573/ Please return my money. Make sure that the money as refund must handover to me in credit note or in any wallet.. Please return my money fast
                    I want to return my item becoz the product was not taken by my choice
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                      S
                      Surumalik
                      from Rajouri, Jammu and Kashmir
                      Feb 24, 2019
                      Resolved
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                      Address: H 36 gujjar nagar jammu, Jammu, Jammu and Kashmir, 180001

                      This company is the worst service provider
                      And their delivery boys are highly nasty
                      Product is already late by 4 days than the due date
                      Then the delivery boy who suppose to deliver the product is not responding to my calls
                      Nd i received the sms that product has been delivered while i havent recieved it
                      Such a poor service i cud experience
                      Shame shame on their name
                      Mar 30, 2019
                      Complaint marked as Resolved 
                      Delhivery customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 25, 2019
                      Delhivery Customer Care's response
                      Hi,

                      We apologize for the prolonged delay and not meeting your expectation. We assure you that your concern will be addressed with utmost priority, however we need the AWB number to take this forward. Please share us the AWB number, so that we can close it.

                      Thanks & Regards,
                      Team Delhivery
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                        P
                        Pokale Heramb
                        from Nalagarh, Himachal Pradesh
                        Feb 24, 2019
                        Resolved
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                        Address: P-23/2 new dd line,yol, 176052

                        Sir i have ordered the intex aqua dream 2 cellphones battery model no br 2386 2300 mah/8.74wh li-polymer battery 3.8 v on snapdeal on 18/02/2019 but company have delievered me battery of model br3086cg 3.8 v 3000mah/11.4wh li-polymer battery which is not matching to my intex aqua dream 2 model & is shorter in length so i request you to please replace my delievered product & dispatch me a accurate size and proportionate battery to me as per my order i have paid 565.00 rupees to your product including all charges on 24/02/2019. Earlier action is required from you!!!
                        Apr 1, 2019
                        Complaint marked as Resolved 
                        Delhivery customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 25, 2019
                        Delhivery Customer Care's response
                        Hi,

                        We apologize for the inconvenience caused. Delhivery being a logistic partner of your merchant, do not have the scope to validate the product. Please contact with your merchant and they will help you in this regard.

                        Thanks & Regards,
                        Team Delhivery
                        These people doesn't know basics of conversation, the person shouts and tells that he the owner of that franchise and argues badly with unprecedented behaviour as if he is Sahil Barua, may be higher management is not aware of ground reality but this person sucks.
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                          D
                          Dani devil
                          from Kottayam, Kerala
                          Feb 19, 2019
                          Resolved
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                          Address: 686603

                          My parcel was taken by the courier. I was not even given a receipt (No confirmation was given regarding the pickup of my return). I would be thankful if you could provide me details on the same. Please feel free to contact me on +91 [protected] or [protected]@gmail.com
                          No contact number was provided to me on this. The courier just came to my office, picked up the parcel and left without even giving a receipt.
                          Tracking id:[protected]
                          Mar 25, 2019
                          Complaint marked as Resolved 
                          Delhivery customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 19, 2019
                          Delhivery Customer Care's response
                          Hi,
                          Your shipment has been picked against AWB #[protected]. You may track the shipment on our website.

                          Thanks & Regards,
                          Team Delhivery
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                            S
                            Sagar Javia
                            from Morbi, Gujarat
                            Feb 5, 2019
                            Resolved
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                            Address: Rajkot, Gujarat, 363621

                            I have purchase a drools dog food on the date of 25 jan 2019 at paytm order no is [protected]. Shipment is near the delivery hub at wankaner. I called delhivery office (Customer care) more than 19 time in between 5/02/2019
                            But not give the delivery. Ground team is provide a wrong answer all time... Delhivery and its all team are wrong at all time they give me commitment regarding the shipment but not full fill the one of them.
                            Mar 15, 2019
                            Complaint marked as Resolved 
                            Delhivery customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2019
                            Delhivery Customer Care's response
                            Hi,

                            We failed to fetch any AWB number with your Order id - [protected]. Please help us with your AWB number, so that we can check and address the issue at the earliest.

                            Thanks & Regards,
                            Team Delhivery
                            I placed order on 6 feb. that order was shipped at 7 febuary should be delivered by 9 feb and status shows product deleivered and i have not recieved my product

                            tracking number is
                            Courier: Delhivery
                            Tracking number[protected]
                            Im getting the wrong products in the package
                            m bot contacting the seller plz return this product
                            seller buy cell
                            mail [protected]@clearancestock.in
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                              S
                              srishti ghai
                              from Mohali, Punjab
                              Feb 1, 2019
                              Resolved
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                              Address: Ludhiana, Punjab, 141001

                              Hi,
                              There is a parcel to be picked by shein - the executive has made no contact or effort to take it - keeps cancelling the pick up also never answers the calls. This has happened twice with the same executive a couple of times now.
                              Sharing the executive’s number - [protected]

                              Please arrange for an alternate person for delivery.
                              Mar 8, 2019
                              Complaint marked as Resolved 
                              Delhivery customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 01, 2019
                              Delhivery Customer Care's response
                              Hi,

                              We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will keep a track on your complaint in order to close it at the earliest.

                              Thanks & Regards,
                              Team Delhivery
                              I am order a smart bracelet but delivery is a watch, please return this product
                              Thanks Delhivery
                              Azad Kumar Yadav's reply, Feb 1, 2019
                              I am order a smart bracelet but delivery is a watch please return this product thank delhivery
                              I received a mobile parcel through COD process.The phone is not working for the second day itself.The dealer is not responding properly and then he blocks me.I paid 14000 rs to the delhivery courier agent.Now I can't able to reach any of the m.Please help me to resolve this issue.
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                                S
                                skachalia
                                from Rajkot, Gujarat
                                Jan 31, 2019
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                                I have ordered Designer Gown vide Order No.20146 It has been delivered vide Delhivery tracking no.[protected] I have received torn pieces of clothes, I have paid 754 Rs. Kindly refund my money.

                                This is chitting & I have called your customer care his name was Neeraj, he has told me that they are not responsible at all you may complaint it anywhere you want.
                                Delhivery customer support has been notified about the posted complaint.
                                As per subject AWB NO:[protected], this packet not return back to us
                                Delivery Dhanbad office deliver this packet to another person on dt.[protected]...they are keep telling will recover & back to you ...but till date 30th Jan not response or return back from delhivery Dhanbad.
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                                  T
                                  Tking
                                  Oct 24, 2020
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                                  My product has been cancelled two three times by the dehlivary courier office kishanganj bihar, they are misbehaving with the customer when we go to ask about our products.they blame delivery boy and says he is not here for now.i am highly disappointed with dehlivary office in kishanganj
                                  Delhivery customer support has been notified about the posted complaint.
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                                    Yogesh jindal1
                                    from Nabha, Punjab
                                    Jan 29, 2019
                                    Resolved
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                                    Resolved

                                    This is worst courier company. I don't recommended this courier service to anyone. Their staff don't know how to deal with customers. They did not receive call at all i tried 100 time but no one receive call fake courier company. The status of my parcel show that my parcel was in haryana on 25th january 2019 but i want to aware everyone that it is very bad or you can said that the worst courier service.
                                    Mar 1, 2019
                                    Complaint marked as Resolved 
                                    Delhivery customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 29, 2019
                                    Delhivery Customer Care's response
                                    Hi,

                                    We apologize for the prolonged delay. Your shipment isn't in Haryana, however the request for pick up has been raised from Haryana and the same is visible in the tracking system. We have not received the shipment from your merchant and hence cant help in getting this delivered, however we will ensure that the shipment gets delivered to you at the earliest post we receive the same.

                                    Thanks & Regards,
                                    Team Delhivery
                                    I got a message on the 12th feb morning that my product is out of delivery but haven't been getting a call till date 13th feb evening and no messages have been confirmed yet about my product
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                                      A
                                      Amrendra Sah
                                      from Ahmedabad, Gujarat
                                      Jan 28, 2019
                                      Resolved
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                                      Resolved

                                      Address: Khargone, Madhya Pradesh, 451001

                                      Order No: 21591-Waste material pieces of clothes received in place of designer kurties regarding.

                                      This is for your information that I have received waste material pieces of clothes in place of designer kurties (white, multicolor, magenta) dated 24/01/2019.
                                      Please stop payment to Tip Tip In comp. & refund my money Rs.1832/-

                                      Encl.Â

                                      Photos & video of received material and packing packet.
                                      Amrendra Sah
                                      44, Tagore park, Behind sundram hotel, Khargone
                                      Pin-451001
                                      M.P.
                                      Mob.-[protected], [protected]
                                      +1 videos
                                      Mar 1, 2019
                                      Complaint marked as Resolved 
                                      Delhivery customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 29, 2019
                                      Delhivery Customer Care's response
                                      Hi,

                                      We apologize for the inconvenience caused. Please contact your merchant for any replacement / refund related query.

                                      Thanks & Regards,
                                      Team Delhivery
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                                        Nithya Nambiar
                                        from Bengaluru, Karnataka
                                        Jan 28, 2019
                                        Resolved
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                                        Resolved

                                        I had ordered a pair of foot wear (Allen solly beige ballerinas) from allen solly website. I had not got any delivery information or calls on the same. But when i checked the allen solly website, it says its been delivered when its actually not.

                                        I went ahead and checked the delhivery website and tracked my shipment with id : awb no.[protected]Delhivery)

                                        And was so shocked to see a delivered status was 'delivered' as i did not receive a call nor actually took the product. There are several cctc cameras around which could easily help understand it was a fake delivery.

                                        Request delivery team to take action and ensure my delivery happens as promised.

                                        There is zero response over the helpline number. I spent so many days trying to reach out to you over call.

                                        Kindly help resolve at the earliest.

                                        Thanks!
                                        Feb 28, 2019
                                        Complaint marked as Resolved 
                                        Delhivery customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 28, 2019
                                        Delhivery Customer Care's response
                                        Hi,

                                        We apologize for the inconvenience caused. We have escalated your issue with the concerned team and someone from our end will connect with you shortly.

                                        Thanks & Regards,
                                        Team Delhivery
                                        Verified Support
                                        Jan 28, 2019
                                        Delhivery Customer Care's response
                                        Hi,

                                        We tried to connect with you on your registered number but found it to be Switched Off. Please share us any other phone number or email id through which we can connect with you.

                                        Thanks & Regards,
                                        Team Delhivery
                                        Feb 02, 2019
                                        Updated by Nithya Nambiar
                                        Hi team,

                                        Please reach out to me on +91 [protected] or [protected]

                                        Thanks
                                        Jul 16, 2019
                                        Updated by Nithya Nambiar
                                        No resolution
                                        My product has been cancelled two three times by the dehlivary courier office kishanganj bihar, they are misbehaving with the customer when we go to ask about our products.they blame delivery boy and says he is not here for now.i am highly disappointed with dehlivary office in kishanganj
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