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Delhivery Complaints & Reviews

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Updated: Nov 25, 2025
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Delhivery reviews & complaints page 180

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S
Sreekuttyjithin
from Mudigere, Karnataka
Nov 26, 2018
Resolved
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Address: Surat, Gujarat, 560058
Website: veerzara.in

I did not order anything from fashion hub but i was delivered the wrong product. It was a peice of cloth. I had paid Rs. 755 in the mode COD. When placed a return request to the seller there was no response on their site. The email id to contact the seller is bouncing back. There is no customer care number alsoPlease take the product back to the seller.
Awb[protected] order 13366 process the refund
Jan 3, 2019
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
Delhivery Customer Care's response
Hi,

We are sorry for the inconvenience caused. We being logistic partner to your merchant, do not have the scope of returning/refunding. However, we have escalated the issue with your merchant and we have been assured that they will connect with you to resolve the issue.

Thanks & Regards,
Team Delhivery
Nov 29, 2018
Updated by Sreekuttyjithin
Being the delivery partner you will definitely have the contact number and address of seller. Please share the same with me. Awb[protected]
Verified Support
Dec 01, 2018
Delhivery Customer Care's response
Hi,

Please connect with your merchant on [protected].

Thanks & Regards,
Team Delhivery
Dec 05, 2018
Updated by Sreekuttyjithin
Cannot find the contact number as it is protected. Please make it visible
I will buy one mobile.The seller that provide a fake product.i want to return my order. So please return my order.i am order delivery.com.

Order no :1801547

Vinoth
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    B
    Basheer CP
    from Mumbai, Maharashtra
    Nov 26, 2018
    Resolved
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    Resolved

    Address: Malappuram, Kerala, 676122
    Website: www.delhivery.com

    I have complaint regards one of your courier boy named irshad, from kerala manjeri city.
    His details i know:
    Name : IRSHAD
    MOB: [protected]
    Actually the product is reached in manjeri on this saturday(24/11/18) and they told me that cant deliver today and will be delivering next day. Then today (26/11/18) i called him, and when i asked "at what time my product will reach?" He started to shout on me and he is using very bad word and misbehaving when i said i need urgently my product today itself.
    How can i send products again through delhivery. If they start to behave like...i will definitely file a case against him in consumer file..we are using delhivery because of its polite support of courier service. If they start to do like this you will definitely loose your customers..
    I hope you will take necessary action.
    +1 photos
    Jan 3, 2019
    Complaint marked as Resolved 
    Delhivery customer support has been notified about the posted complaint.
    Verified Support
    Nov 27, 2018
    Delhivery Customer Care's response
    Hi,

    We apologize for the unprofessional behavior from our representative. Please be assured that we will take appropriate action to counter and eradicate such attitude. We are also working on getting your shipment delivered at the earliest.

    Thanks & Regards,
    Team Delhivery
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      A
      Aditya9525
      from Munger, Bihar
      Nov 25, 2018
      Resolved
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      Resolved

      Address: Siwan, Bihar, 841226

      Dear sir,
      I have made an online purchase, which has to be delivered by delhivery courier service with awb number[protected].
      They didn't even called me once & sent me a message showing that i have requested a self collect service.

      They blocked my number too, i went to the courier service office, they didn't respond gently.

      Totally unsatisfied.
      +1 photos
      Jan 3, 2019
      Complaint marked as Resolved 
      Delhivery customer support has been notified about the posted complaint.
      Verified Support
      Nov 26, 2018
      Delhivery Customer Care's response
      Hi,

      We apologize for the inconvenience caused. We have escalated the issue to the concerned team and look forward to resolve it at the earliest.

      Thanks & Regards,
      Team Delhivery
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        R
        Rajkumar Mohite
        from Satara, Maharashtra
        Nov 25, 2018
        Resolved
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        Address: Solapur, Maharashtra, 413402

        Dear sir,
        This is informed you that, i got defective product from ptron. Company placed return request awb no[protected] delhivery courier. But your delivery boy name subham gawali his contact no [protected] intentionally cancelled the order because last time i have placed the complaint against him. This time also his behaviour was very bad and forcing me to pay tip. I hape you will take action against him this time. Thank you...
        Regards
        Dr rajkumar mohite
        Dec 27, 2018
        Complaint marked as Resolved 
        Delhivery customer support has been notified about the posted complaint.
        Verified Support
        Nov 26, 2018
        Delhivery Customer Care's response
        Hi,

        We apologize for the inconvenience caused. We had escalated the issue to the concerned team and have been informed that the shipment has been picked up from your location.

        Thanks & Regards,
        Team Delhivery
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          K
          kamleshsharmadts
          from Hoshangabad, Madhya Pradesh
          Nov 24, 2018
          Resolved
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          Resolved

          Address: Datia, Madhya Pradesh, 475661
          Website: www.delhivery.com

          Amazon has really bad choice as delivery partner i. E. Delhivery. Delhivery is worst courier service provider i have seen so far. I booked my package on package on 14th nov and i got a message on 20th nov that package has been delivered to home. Immediately i called amazon and delhivery courier service as package was not delivered to me and status was updated with delivered. Since last three days i was following up with delhivery about my package, they sent me a proof of delivery document in which name of collected person mentioned as "na", date and time of delivery mentioned as nov 20, 2018 4:08 pm and a fake sign was there. I asked them to provide me the address of office or contact number of delivery boy who delivered it so that i can contact him but they fail to provide any such information. Fact was that they don’t even have office in datia city and package was still in other city. After calling them again and again to delhivery courier service and then amazon, finally i got the package on 23rd nov 08:00 pm. When i asked delivery boy what happened with my package then he said he received my package yesterday night only that’s why he came today for delivery.

          Please take action against them so that in future they should not think to produce any fake delivery document as a proof.
          +1 photos
          Dec 29, 2018
          Complaint marked as Resolved 
          Delhivery customer support has been notified about the posted complaint.
          Verified Support
          Nov 26, 2018
          Delhivery Customer Care's response
          Hi,

          We apologize for the inconvenience caused. As per our ground team the shipment has been handed over to you on 23rd Nov'18. Please check and get back to us for any discrepancy.

          Thanks & Regards,
          Team Delhivery
          I don't like this band
          Shahjeb's reply, Nov 18, 2018
          I don't like this band I want to refund to many my account
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            S
            Sugirdha Vethanayakan
            from Coimbatore, Tamil Nadu
            Nov 22, 2018
            Resolved
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            Resolved

            Address: 641043

            We ordered a watch and found it to be a fake fastrack product and don't like the product... It is not the original brand... I surely want to replace it and want my cash back. Also i am not at all satisfied by the product... Want it to replace immediately...
            Order id: 4756921
            Reference id:[protected]
            Tracking id:[protected]
            Order date: 11/13/2018
            Contact mail id: [protected]@gmail.com
            Make it as early as possible... I want immediate replacement
            Dec 25, 2018
            Complaint marked as Resolved 
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Nov 22, 2018
            Delhivery Customer Care's response
            Hi,

            We understand your disappointment. We being a logistic partner to your merchant, do not have the scope of guaranteeing product quality. Please contact your merchant for any replacement/return/refund related query.

            Thanks & Regards,
            Team Delhivery
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              N
              Naga sai ram aella
              from Guruvayur, Kerala
              Nov 20, 2018
              Resolved
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              Sir/ma'am,
              I kept my order through paytm from where the courier is taken by delhivery. My order is not delivered and they are showing it is delivered with fake signature on poa (Proof of delivery).. I raised this issue to them on the next day only. But communication with them is too slow. This is the third day after raising issue. But not resolved except their apologizes. They are still asking time to resolve... Please take action against this and help me.
              Dec 25, 2018
              Complaint marked as Resolved 
              Delhivery customer support has been notified about the posted complaint.
              Verified Support
              Nov 20, 2018
              Delhivery Customer Care's response
              Hi,

              We apologize for the inconvenience. We are looking forward to resolve your concern at the earliest and so require your shipment's AWB number.

              Thanks & Regards,
              Team Delhivery
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                B
                bipinanu
                from Krishnarajpet, Karnataka
                Nov 19, 2018
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                Address: Kottayam, Kerala, 686012

                I had purchased a shoe rack from ikea hydrebad on 18 oct 2018. It is well packed. We had given for parcel xpeed logistics inside ikea. They told us it will delivered the goods within 5 days. We didnt received the material on time. When we are calling them they told us that it is missing in aluva kerala. We had received the material on november 1 st. It is not well packed. It is packed with other cartons. And we had reported to the kottayam office. When we opened the parcel inside the parcel there is only some planks. The fitting item such as screws boards inside shelf all are missing. We think that it is mis delivered and they had repacked the item and delivered to us. So please make an urgent attempt to track the missing item.
                I am waiting for your earliest message
                Delhivery customer support has been notified about the posted complaint.
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                  S
                  Sachin0888
                  from Hoshiarpur, Punjab
                  Nov 18, 2018
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                  Address: East Champaran, Bihar, 845303

                  My awb no. Is[protected], i got msg on 15 nov, that your product is out for delivery and no one call me, not single time your courier boy call me. And after that when i track today i found my product was returned. And 2 times this happen to me and many times happen with another people also. When your courier boy want they just returned the product. Is this your service. Am i a joke to you. That when you want deliver and when you want return the product without giving any information. I am waiting for this product and you people just return it.
                  Delhivery customer support has been notified about the posted complaint.
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                    A
                    asimjain
                    Nov 15, 2018
                    Resolved
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                    Resolved

                    Address: Indore, Madhya Pradesh, 453331

                    My shipment awb[protected] is due for delivery from 29/10/18 at my city. Even courier company posted false statement on tracking system that delivery was attempted but no one has contacted for delivery and i never differ delivery.
                    I want to know when delhivery is committed to deliver my parcel and if they wish to explain the reason for such a extreme delayed time
                    Dec 18, 2018
                    Complaint marked as Resolved 
                    Delhivery customer support has been notified about the posted complaint.
                    Nov 15, 2018
                    Updated by asimjain
                    Today once again I received message from dehlivery that my shipment is out for delivery with contact no. of delivery agent. On calling to deliver agent no one is picking the phone neither I received any call. I suspect today once again I may see a false statement updated by courier company that receiver is not available/ door locked or customer differ the receiving date.

                    Lets see...
                    Verified Support
                    Nov 17, 2018
                    Delhivery Customer Care's response
                    Hi,

                    We apologize for the delay in delivering your shipment. As per our records, your shipment has been delivered. Please contact us for any further assistance.

                    Thanks & Regards
                    Team Delhivery
                    I ordered projection band and I get A watch OF something ordinary local company. bad and worst product. return IT immediately.

                    extreme delay of delivery - Comment #3275601 - Image #0
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                      C
                      clymaa
                      from Siliguri, West Bengal
                      Nov 14, 2018
                      Resolved
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                      Resolved

                      Address: Bardhaman, West Bengal, 713102

                      We are a trademark registered and apparel brand.We are seller in different e-commerce websites. We are seller in amazon, flipkart, snapdeal, paytm, shopclues and our own website.
                      We dispatch several shipment everyday.
                      Delhivery pickup man don't arrive on due dates repeatedly.Even he arrives sometimes after 4 to 7 days for pick up.Many websites make us penalty for this.But Delhivery courier remarks we don't handed over shipments which is completely false, lie and baseless.Even the courier man is so rude, they sometimes arrive and run away after ringing the bell without awaiting for our arriving to door front.
                      We are losing business for this courier operating in PIN 713102.Please take action urgently.
                      Dec 18, 2018
                      Complaint marked as Resolved 
                      Delhivery customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 17, 2018
                      Delhivery Customer Care's response
                      Hi,

                      We apologize for the experience you had to go through. Please share us your registered name with us so that we can take it forward to resolve the issue.

                      Thanks & Regards,
                      Team Delhivery
                      My smartphone does deliver in expected time
                      order id [protected]
                      order date is 06/11/2018
                      tracking id[protected]
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                        P
                        Pankajkumar123456
                        from Raipur, Chhattisgarh
                        Nov 14, 2018
                        Resolved
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                        Resolved

                        Hopeless service of delhivery delivery. I ordered sofa (Waybill no.[protected] from amazon and expected date was 11th november. I am continuously chasing delhivery delivery, every time they say your products has reached to your city but it will take 24-48 hours more to deliver at place due to some internal problem. If product has reached to my city what could be problem in delivering the product in 6-7 km distance range. Amazon is not also able to trace their product, what a worst service, i can say.
                        Dec 28, 2018
                        Complaint marked as Resolved 
                        Delhivery customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 17, 2018
                        Delhivery Customer Care's response
                        Hi,

                        We apologize for the prolonged delay in delivering your shipment. We have escalated the issue to the concerned team and look forward to resolve the issue at the earliest.

                        Thanks & Regards,
                        Team Delhivery
                        Dear sir,
                        Club factory men watch I also booked but you have sent to damaged watch please be returned the this products
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                          Viikram Pevekar
                          from Etawah, Uttar Pradesh
                          Nov 14, 2018
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 421306

                          I was supposed to receive the courier on 12 nov. As i was not available your branch person informed me that my door is locked so he will inform his person to deliver on next day. On 13 the nov my wife was whole day at home, no one came. So i called him. He told me he will check and let me know. After 10 mon he called me stating that my no. Was not reachable and his person didn't find my address so hewas unable to deliver the sample. I questioned him that on 12 th your person found my address and door was locked now the same person didn't find my address how is it possible. I informed him that i will collect the parcel from your office till 7 pm but he denied stating they will close at 4 pm. So i informed him do what you want to do. If you want to return you can return. During this conversation he was very rude. Please check the conversation. Today i receive msg from amazon that my product is out for delivery. So i called him his person answer my call and told me that i informed him to return the package so he has returned.
                          Now you check my conversation where i have informed. This is not expected from a company who is looking to establish in the market. Such type of behaviour is not expected. Now i am going to post the same in social media. Very disappointed from your service.
                          Dec 20, 2018
                          Complaint marked as Resolved 
                          Delhivery customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 14, 2018
                          Delhivery Customer Care's response
                          Hi,

                          We apologize for the prolonged delay in delivering your shipment. We have escalated the issue to the concerned team and assure you that the issue will be resolved at the earliest.

                          Thanks & Regards,
                          Team Delhivery
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                            S
                            SangramRao ManePatil
                            from Pune, Maharashtra
                            Nov 13, 2018
                            Resolved
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                            Resolved

                            I don't like the quality of this product and i want refund...in website it was looking nice but now after delivery it's not good as it's quality also bad plz refund this.
                            Order id or ref no.[protected]e11071630
                            My name is sangram anil mane iam from vita tal khanapur dist sangli maharashtra
                            And it's my humble request to you plz change this and i want to give back this.
                            +1 photos
                            Dec 19, 2018
                            Complaint marked as Resolved 
                            Delhivery customer support has been notified about the posted complaint.
                            Nov 13, 2018
                            Updated by SangramRao ManePatil
                            I just want to refund and back this product because of its bad quality.

                            Verified Support
                            Nov 13, 2018
                            Delhivery Customer Care's response
                            Hi,

                            We understand your concern, however as Delhivery is a logistic partner of your merchant, we do not have the scope of returning/replacing/refunding. Please contact your merchant for further assistance.

                            Thanks & Regards,
                            Team Delhivery
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                              S
                              Sumit.wade
                              from Bhopal, Madhya Pradesh
                              Nov 12, 2018
                              Resolved
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                              Resolved

                              Address: Indore, Madhya Pradesh, 452011
                              Website: www.delhivery.com

                              I have placed an order on flipkart and I received the item by delhivery and due to defect in item I also placed return request for above but delhivery services have not picked up item in schedule date as a result
                              My return request from seller is cancelled due to expiry of return date...
                              Very worst service by delhivery...
                              I suffered a loss of Rs 2472 due to their fault...
                              Dec 19, 2018
                              Complaint marked as Resolved 
                              Delhivery customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 15, 2018
                              Delhivery Customer Care's response
                              Hi Sumit, Please share the AWB no. so that we can look into this.

                              Thanks,
                              Team Delhivery.
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                                Kulandaivel Krishnan
                                from Chennai, Tamil Nadu
                                Nov 9, 2018
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                                Address: Chennai, Tamil Nadu, 600045

                                Delhivery boy without dial a call, they have place status as "customer call placed" and "consignee unavailable". How they can update the status like that? Not sure. Also i compliant the same to customer care as well but i didn't get any proper response from them as well. Really very very worst service.. They all are cheating the group.. Don't use these useless courier services...

                                Here is my tracking no : https://www.delhivery.com/track/package/[protected]
                                Delhivery customer support has been notified about the posted complaint.
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                                  seetharamp
                                  from Chennai, Tamil Nadu
                                  Nov 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600039
                                  Website: Delhivery Pvt Ltd

                                  Ordered a soundbar form jbl on nov 2nd. Expected delivery was on 5th november. Awb :[protected]. Till now the product is not delivered. Tried reaching the customer care, but line is always busy. Tried sending emails, but no responses from delhivery side. When contacted jbl customer care, they are saying that the product has been returned? How can the product be returned without even being delivered?
                                  Nov 9, 2018
                                  Complaint marked as Resolved 
                                  Product has been delivered yesterday night
                                  Delhivery customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 08, 2018
                                  Delhivery Customer Care's response
                                  Hi,

                                  We apologize for the prolonged delay in delivering your shipment. We have escalated your issue with the concerned team and will ensure that the shipment gets delivered without any further delay.

                                  Thanks & Regards,
                                  Team Delhivery
                                  Nov 09, 2018
                                  Updated by seetharamp
                                  Product Delivered.
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                                    Harish Ananthanarayanan
                                    from Chennai, Tamil Nadu
                                    Nov 7, 2018
                                    Resolved
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                                    Resolved

                                    I ordered a mattress from the amazon website and the delivery date for the product was 02nd nov. I called on 1st nov to make sure the product would be delivered. Customer service at amazon said it would and assured me.
                                    I waited till 3rd midday and then called the amazon customer care again since the product was not received. They asked me to wait for 24-48 hours more since product is in transit. I once again waited. On 5th I called to check and it was mentioned that the product would be located and delivered. Amazon and the courier company don’t have any idea where the product is and I have literally been calling everyday and update is same to wait for 24 hrs. Cannot amazon track and support its customers instead of the customer being made to to run from pillar to post.

                                    Frustrating experience:(
                                    Dec 12, 2018
                                    Complaint marked as Resolved 
                                    Delhivery customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 08, 2018
                                    Delhivery Customer Care's response
                                    Hi,

                                    We apologize for the inconvenience. Please share the shipment's AWB number, so that we can check and expedite the delivery process.

                                    Thanks & Regards,
                                    Team Delhivery
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                                      Vishaka Pillai
                                      from Pune, Maharashtra
                                      Nov 7, 2018
                                      Resolved
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                                      Resolved

                                      Tracking id[protected] i haven't received delivery of my order yet! The delhivery courier hasn't delivered it yet! I was supposed to receive them at 3 rd nov! Tried calling n mailing all the people linked! This was the last warning, i will sue u soon & see u at court! And yes don't u think u can run away with my money! Soon i will get back my money which i paid! Blocked my card! The bank will give my money back! See you
                                      Dec 10, 2018
                                      Complaint marked as Resolved 
                                      Delhivery customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 08, 2018
                                      Delhivery Customer Care's response
                                      Hi,

                                      We are sorry for the prolonged delay in delivering your shipment. We have escalated your issue with the concerned team and will ensure that the shipment is delivered to you without any further delay.

                                      Thanks & Regards,
                                      Team Delhivery
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                                        Vishu Raaj
                                        from Visakhapatnam, Andhra Pradesh
                                        Nov 6, 2018
                                        Resolved
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                                        Resolved

                                        Address: 500039

                                        The person sold this item through delhivery is fraud
                                        Sent wrong products.
                                        I want to return the product and refund my money and also i want to suggest delhivery group to abandon these fraud sellers across all delivery services
                                        How come u not mentioned the seller address and ph num
                                        You r responsible for this
                                        Now take my product return and refund me!!
                                        Dec 11, 2018
                                        Complaint marked as Resolved 
                                        Delhivery customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 06, 2018
                                        Delhivery Customer Care's response
                                        Hi,

                                        We apologize for your shopping experience. We being a logistic partner of your merchant do not have the rights to check the product quality. Please contact your merchant for any product / refund related query. In case if you face any challenge in accessing the contact details of your merchant, please do let us know, so that we can share your merchant's contact details with you.

                                        Thanks & Regards,
                                        Team Delhivery
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