Delhivery Complaints & Reviews

I was supposed to receive the courier on 12 nov. As i was not available your branch person informed me that my door is locked so he will inform his person to deliver on next day. On 13 the nov my wife was whole day at home, no one came. So i called him. He told me he will check and let me know. After 10 mon he called me stating that my no. Was not reachable and his person didn't find my address so hewas unable to deliver the sample. I questioned him that on 12 th your person found my address and door was locked now the same person didn't find my address how is it possible. I informed him that i will collect the parcel from your office till 7 pm but he denied stating they will close at 4 pm. So i informed him do what you want to do. If you want to return you can return. During this conversation he was very rude. Please check the conversation. Today i receive msg from amazon that my product is out for delivery. So i called him his person answer my call and told me that i informed him to return the package so he has returned.
Now you check my conversation where i have informed. This is not expected from a company who is looking to establish in the market. Such type of behaviour is not expected. Now i am going to post the same in social media. Very disappointed from your service.

I don't like the quality of this product and i want refund...in website it was looking nice but now after delivery it's not good as it's quality also bad plz refund this.
Order id or ref no.[protected]e11071630
My name is sangram anil mane iam from vita tal khanapur dist sangli maharashtra
And it's my humble request to you plz change this and i want to give back this.

I have placed an order on flipkart and I received the item by delhivery and due to defect in item I also placed return request for above but delhivery services have not picked up item in schedule date as a result
My return request from seller is cancelled due to expiry of return date...
Very worst service by delhivery...
I suffered a loss of Rs 2472 due to their fault...

Delhivery boy without dial a call, they have place status as "customer call placed" and "consignee unavailable". How they can update the status like that? Not sure. Also i compliant the same to customer care as well but i didn't get any proper response from them as well. Really very very worst service.. They all are cheating the group.. Don't use these useless courier services...

Here is my tracking no : https://www.delhivery.com/track/package/[protected]

Ordered a soundbar form jbl on nov 2nd. Expected delivery was on 5th november. Awb :[protected]. Till now the product is not delivered. Tried reaching the customer care, but line is always busy. Tried sending emails, but no responses from delhivery side. When contacted jbl customer care, they are saying that the product has been returned? How can the product be returned without even being delivered?

I ordered a mattress from the amazon website and the delivery date for the product was 02nd nov. I called on 1st nov to make sure the product would be delivered. Customer service at amazon said it would and assured me.
I waited till 3rd midday and then called the amazon customer care again since the product was not received. They asked me to wait for 24-48 hours more since product is in transit. I once again waited. On 5th I called to check and it was mentioned that the product would be located and delivered. Amazon and the courier company don’t have any idea where the product is and I have literally been calling everyday and update is same to wait for 24 hrs. Cannot amazon track and support its customers instead of the customer being made to to run from pillar to post.

Frustrating experience:(

Tracking id[protected] i haven't received delivery of my order yet! The delhivery courier hasn't delivered it yet! I was supposed to receive them at 3 rd nov! Tried calling n mailing all the people linked! This was the last warning, i will sue u soon & see u at court! And yes don't u think u can run away with my money! Soon i will get back my money which i paid! Blocked my card! The bank will give my money back! See you

The person sold this item through delhivery is fraud
Sent wrong products.
I want to return the product and refund my money and also i want to suggest delhivery group to abandon these fraud sellers across all delivery services
How come u not mentioned the seller address and ph num
You r responsible for this
Now take my product return and refund me!!

My shipment number was[protected]. The delivery boy called over the phone and wanted me to come to the office and take the parcel. I refused and asked him to come to my house then he started using so much abusive and vulgar words. Shubham gavali [protected] (Deliveryboy) & sidheshwer ghumare [protected]. And they returned my order. Plz take action

Hi, i am owner of nardevfashion.com, send my orders via delhivery pvt ltd.
I was given poc (Point of contact) for any query arise when shipment going for delivery and all other query related to courier.

Mostly in delhivery, courier boys are doing fake delivery attempts and return order (Not deliver to customer). Customer doing many complaints to us for delivery and we send it to my poc (Point of contact) for solution and delivery.
But i had very bad experience that, poc (Point of contact) from delivery are also just wasting my time and not doing solution of query arise.in some cases they blame us even after too many fake delivery attempts proof and call recording provied to them.

Total 3 poc was given to us. But all poc just wasting time. My second and third poc even don't reply any email if not solved by first poc. I was told to contact second and third poc for non solution from first poc. But they also didnt responding.

Even i call customer care and send email to customer care regarding it. But they are repeating to contact your poc. And poc not responding..

As and website owner, i never suggest anyone business entity to open account in delhivery and send shipment to delhivery, it will be loss for company because of too many fake returns and non solution of complaints.

I give a order of jacket which is not according to order I gave a lot of problem in returning this product I request to you please change this product. The product of this shopping company is very good . I again request to you please return this product your contact number is not connected for getting any nformation about returning the product thank you

My AWB No:[protected].The product is lying idle in their shop from last 3 days since 27th October. They are not delivering my order. Customer care is unreachable as well as email support is not responding.The product has reached its final destination hub which is only 2-3 kms from my home. But they are not delivering it. What a sad situation it is for me.

Delhivery was supposed to pick up a damaged product for return so that i could get a refund from seller website nykaa. Return was initiated on 21st october. But, even after 9 days there is no pick-up. Courier tracking shows remarks as 'consignee unavailable' for 26th october which is absolute rubbish. 26th october i was at home all day and nobody called or came for pickup. There is no communication from delhivery regarding this.

Hi,

I have ordered mi tv on 18th, the product is shipped on the same day to hyderabad_alwal_l (Telangana) and it took a week to reach hyderabad_tolichwk_l, and the product is still not delivered. Everytime we call, the executive says they have scanning issues.
My parents are waiting for this shipment, stopping their trip to mumbai from 24th onwards.
Now the website shows the product reached destination city-
Such a pathetic delivery system from this company

Hi,

I had ordered some products from paytm app. The products was of bad quality and damaged so i placed a return request. Now not yet picked up my product.

Since then everyday i get a message in the morning that the item will be picked up and no one contacts me or comes for the pick up.
Please pickup my order as soon as my awb no:[protected]Pickup)
They marking in tracking status not attempted

The delivery was suppose to be done on 22.10.2018, i had to raise complains everyday for three days den i got msg that it will be delivered today but delivery boy refused to come to my house rather asked me to come one km aaway to collect the shipment when i said no, he just left and did not receive calls

He was arrogant and said do what ever you want ill not deliver.

The local delhivery office located at barpeta town (Address: near by gajia chowk, barpeta - mandia road, w/n - 19, barpeta, assam 781301) is refusing to deliver my prepaid shipment ordered from amazon. It has been accurately been a week and the shipment has been held there for no apparent reasons. Upon contacting the phone number : [protected] and [protected], they refused to deliver it and threatened us to make complaints to whatever authority we can. This might possibly be a matter of racism as i was asked to mention my name rather than the awb upon contacting those above numbers, mind you i am very serious as i raise this critical issue over here. I have cc'd a copy to consumer affairs with the same explanation. A delayed shipment is acceptable, but a company that prioritizes/denies a shipment based on racial castes is a serious crime and shall be reported. My awbs are as below:

[protected]

[protected]

[protected]

[protected]

My awb no:[protected]

I bought a tricycle from paytm and my return pickup was supposed to happen on 18 oct 2018 by delhivery but still nobody has come for pickup and when i called they said it will be picked up by 24th oct 2018 by 8pm.. But when i checked using my awb tracking number on delhivery site it says in the remarks column that the consignee was not available on 18th oct as well as on 24th oct where as nobody came for pickup.. Now they are not taking my calls and i dont know how to return and get refund for the product. Please help me resolve this as paytm also is not responding to my mails.

Recently i had ordered product from filpkart, the person from delhivery had called me from [protected] and informed stating given postal address is non serviceable area hence, some one need to collect from the office which is 12km away from my residing place.

And threaten me, if i fail to collect, he will end up by cancelling the product. He was very rude in behavior and impolite with the customer's. When i said that i might complain to authority, he replied, please go head and complain i knew how to deal with these. He had challenged me that he will cancel the product and he had did the same. If company has these type of employee i am sure that it will damage your reputation for sure.

Awb no:[protected]

Secondly when i tried to call your delhivery customer care no.. None of the no is correct. Kindly verify all the no which is available in the google to help the customers, i had send multiple mailers, commented in social medial but i have not received any response from any one finally i am reaching you.

Sir/madam,
This complaint is about the delivery of courier item and also pickup, your courier branch in madikeri is unable to meet customer satisfaction, for every delivery and pickup we should personally go the office and take the delivery or pickup, they provide delivery only to madikeri town, we rural people should spend 100 to 250 rupee extra for fuel. As per the information i hope delivery is given within 20km radius, but when we ask your courier agent in madikeri they deny to give the delivery in 20km, or else they will simply mark as "unable to reach customer". So at the earliest frame please resolve this issue, because we rural people cannot go each time your divery office, if this issue is not solved we are moving to consumer form as per the law.

Thanks and regards
Goutham d s